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“Great history, a few hiccups.”

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The Westin Book Cadillac Detroit
Ranked #7 of 33 Hotels in Detroit
Certificate of Excellence
Level 4 Contributor
34 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Great history, a few hiccups.”
Reviewed 29 July 2014

Was really pleased to stay in this historic and beautiful hotel. Will list my cons and pros as follows:

CONS
The plumbing in our room was very weak, particularly when it came to toilet flush pressure. It's an older building but this was a serious problem. :/

I parked in the self parking garage where literally ALL of the valet drivers think they are on a race course. I'm a young guy and not a big complainer, hell I like to drive fast! But these guys were dangerous and I felt like I might get clipped each time I walked to my car. Please address this management! If not for your patrons, for your legal department!

The Roast Restaurant was overpriced and a HUGE disappointment. The Spa 1924 Grill on the other hand had great food at very reasonable hotel prices.

PROS:
Great location in downtown Detroit.
Fascinating history. (http://en.wikipedia.org/wiki/Westin_Book_Cadillac_Hotel)
Clean and newly renovated.
Relatively friendly and helpful staff.
A great addition to Detroit's downtown, previously abandoned and shuttered and a great place to help support the city's recovery!

  • Stayed July 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Michael G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westin_Book_Cadillac, Guest Relations Manager at The Westin Book Cadillac Detroit, responded to this review, 1 August 2014
Thank you for your review and we are delighted you enjoyed much of your stay. Thank you also for you input on the valet service. The valet is not managed by The Westin Book Cadillac, but is provided to us by the city owned parking garage adjacent to the hotel. I have forwarded your comments to the management.

Be well,
David W
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (281)
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Knoxville, Tennessee
Level 5 Contributor
52 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 28 July 2014

We stayed for a Tiger's game. Hotel was PACKED, staff super nice, held our luggage and our car while we were at the game before check-in. There was a bit of a backup waiting for our room to be ready, but not too bad and we hung out in the bar. Very fun. Room was beautiful and spacious. Bed super comfy. Would definitely stay here again and recommend. Now my favorite hotel in Detroit.

Room Tip: not a great view from our room, ask if you want to be away from the eleveator, there was tad of ele...
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  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank monamimi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 4 Contributor
27 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 28 July 2014 via mobile

The Westin has gorgeous rooms. They are large and have the best showers! The hotel is beautiful and the staff are very welcoming. Highly recommend!!! It is in the perfect location for access to anything you want to do. Plus it has The Roast as a restaurant downstairs! Perfect combination!

Stayed July 2014
Helpful?
Thank Stacie V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Waterloo, Canada
Level 3 Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 28 July 2014

What a gem in the heart of Detroit! We stayed with our three children and felt extremely safe. We asked for a quiet room and were given room 2302, a corner on the 23rd floor. We felt like the only people on the floor it was so peaceful and quiet. We asked for a cot and were promptly delivered a comfy full single bed, as opposed to the fold outs we are used to. The beds were so comfortable...best sleep I've had in a hotel. Our room was huge, and felt spacious even with 5 of us in a room, not an easy feat! All in all, a wonderful stay!

Room Tip: Ask for a room on the highest floor possible.
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  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
Thank Karen181736
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PALM SPRINGS, CA
Level 6 Contributor
279 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
Reviewed 28 July 2014

Hotel is in a great "walk about" location in the heart of downtown Detroit. The staff was super friendly, hallways and room clean--room decor however was a bit drab and dark. The windows didn't open and were really dirty on the outside. Hotel should update it's linen stock--sheets were tired, yellowed and felt dirty and old. If stayed here again (not 100% sure I would) I would bring my own linens.

Room Tip: Ask for a corner room. Some have views of Detroit River and downtown.
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  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank Mark A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westin_Book_Cadillac, Guest Relations Manager at The Westin Book Cadillac Detroit, responded to this review, 30 July 2014
hank you for providing your review. Although we are pleased that you felt our team treated you well, we are disappointed you did not enjoy our decor. I also wanted to let you know that all liens are being refreshed and am sure that if you are able to return you will notice the difference. Thank you again.

Be well,
David W
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Findlay, Ohio
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 July 2014

My husband and I stayed here while he was in the area for business. It was an extraordinary atmosphere. We felt safe and secure in our room and were able to work at night. We will probably stay here again when we are in the Detroit area.

  • Stayed May 2014, travelled on business
    • Location
    • Rooms
Helpful?
Thank Clare V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 5 Contributor
83 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 27 July 2014

Recently went to Detroit for a Ortho sales meeting. Everything about the hotel was up to par from service to rom cleanliness. Both restaurants on site had great menu's and good wine lists. Service was best at the 24 bar. Bartenders were very nice and food was great.

I would stay here again if I came back. I am told it is within walking distance of all the sporting facilities as well.

Green Features: Only stayed one night and opted for eco friendly credit of $5. No one cleaned my room but I received $5 GC which i used to buy coffee in the shop. I felt it should have been more of a credit but good idea.
  • Stayed July 2014, travelled on business
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank Sportsbracer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westin_Book_Cadillac, Guest Relations Manager at The Westin Book Cadillac Detroit, responded to this review, 1 August 2014
Thank you for you kind review. We are glad that everything worked out so well for your group and we were very happy to have them.

Be well,
David W
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Westin Book Cadillac Detroit

Property: The Westin Book Cadillac Detroit
Address: 1114 Washington Blvd, Detroit, MI 48226-1907
Phone Number:
Region: United States > Michigan > Detroit
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Detroit
#4 Luxury Hotel in Detroit
#6 Business Hotel in Detroit
#8 Family Hotel in Detroit
Price Range (Based on Average Rates): £££
Hotel Class:4 star — The Westin Book Cadillac Detroit 4*
Number of rooms: 455
Official Description (provided by the hotel):
The Westin Book Cadillac returns legendary style and glamour to Detroit hotels. The historic Book Cadillac Detroit Hotel has been restored to its original splendor to reclaim its position as Detroit's premier hotel and social gathering destination. The luxury hotel also features more than 60 residences on the upper floors and some of the Midwest's most dramatic public event spaces. You would have to see the property to truly understand its significance. Now included in the National Register of Historic Places, the Italian Renaissance-style hotel, built by Detroit's famous Book brothers, was the tallest building in Detroit and the tallest hotel in the world at its completion in 1924. ... more   less 
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Also Known As:
The Westin Book Cadillac Detroit Hotel Detroit
Westin Detroit

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