We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Wonderful Experience with Staff”
Review of Hotel St. Regis

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Hotel St. Regis
Ranked #19 of 33 Hotels in Detroit
Brampton, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Wonderful Experience with Staff”
Reviewed 26 November 2013

This is my first time staying at St. Regis. I had a pleasant time with the staff. Everybody was very friendly. Especially the front desk clerk, if I can remember his name was Robert. He was very kind to call the cab for my boyfriend and I to attend a concert at the Garden Theatre. Although the cab took a very long time to pick us up at the hotel, with about 45 minute wait (which was not St. Regis fault because it's not in their control.) We also had a pleasure time talking with him, especially with the background history about Detroit. Which made me opened up my mind, that Detroit is not a bad place to be visiting nor to stay at as well.

I also had a small panic attack that I lost my tickets to go to the concert, but luckily the valet person (gentlemen) found my tickets and kindly return them to me. What a sweetheart! As well the valet people handled my boyfriend's car very well with care. I've heard and seen horror stories about valet people that tends to steal from other people cars. Not at St. Regis hotel, everything was the same as the way we left it. Which gave my boyfriend a piece of mind.

The hotel room that was provided to us what very clean. We were located on the 6th floor of room 614. Personally, to my boyfriend, it was the best view of the hotel as he was able to see his car from the windows. Again, it gave him a piece of mind because he was afraid during the stay in Detroit, something bad would happen to his car, which was based on negative feedback from people experiences of visiting this city. One thing that mattered to me the most was the heater. I was happy it worked properly and how the heat kept the room very warm and cozy. Especially since that night was a cold night, as I am not ready for this winter to come yet. The only thing that I have experienced and I believe other reviewers too, were the showers. It works, providing hot and cold water. However, it was a hit and miss. But that didn't bother us too much anyways.

Ultimately, I would visit St. Regis again if I was to come down to Detroit. I would also recommend other people to stay here too. Especially if they are planning to visit a concert venue like the Garden Theater, it was literally a 5 min ride for like $5.

Room Tip: If you are like my boyfriend who loves his car, I would recommend a room that shows the parking lot...
See more room tips
  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank missmonicachang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victor M, General Manager at Hotel St. Regis, responded to this review, 9 January 2014
Thank you so much for sharing your feelings about your recent stay with us. Our entire staff is dedicated to providing great customer service, and I was happy to see that you appreciated our efforts.

We look forward to your speedy return!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

265 reviews from our community

Traveller rating
    48
    73
    69
    40
    35
See reviews for
29
63
32
85
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (55)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Any
English first
Detroit
2 reviews
Reviewed 23 November 2013

This hotel is great for ppl visiting the hospital district. The staff are helpful and there is a restaurant inside the hotel as well as a Chinese place across the street that delivers to your room for free. I was on the 6th floor and had 3 minor complaints.

1. There was a large red stain on the carpet that had tried to be cleaned up but still looked like a murder scene
2. The shower. The plug to the tub was in and there was some stagnant water I had to drain. Then the shower kept running hot and cold. Not fun.
3. The room was cold and the thermostat had no effect.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com

Helpful?
Thank Jennifer Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victor M, General Manager at Hotel St. Regis, responded to this review, 25 November 2013
Thank you so much for staying with us and commenting about your experience with us. We make every effort to see that all rooms are in proper working order and will address the issues you raised immediately to see that others don't have similar problems in the future.

Thank you for bringing it to my attention.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ferndale, Michigan
Level Contributor
59 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 13 November 2013

Walk into elegance, step into history. This multi-story hotel is so very beautiful, excellently appointed along with a efficient staff. As well, this 'Grand Dame' has seen the likes of Dr. Martin Luther King and Mick Jagger; obviously a landmark.

And, the General Manager, Victor Martin, has made sure that the hotel has kept up with the times. Rooms have been refurbished, Some of the walls in some of the rooms are done in leather. The views of the City are awesome. Do check out the art -- beautiful.

I have stayed here on and off for 15 years, eaten wonderful meals and listened to terrific music in their bar, which is a treat all in itself. Of all the hotels in the City, this one is very special.

Recently, we had a meal, actually a tasting that I plan to offer various groups that will be dining at the St. Regis. The food was excellent, tasty and the service was impeccable. The price was right.

Robert, who was at the front desk, greeted us and immediately gave us some history of the hotel, which we all enjoyed. I felt that all staff were very professional.

Some great entertainment plays at this hotel's bar. Definitely worth noting.

The other plus about this hotel is that it butts up to the Fisher Theater and several great bars and awesome stores. The skywalk can take you to 3 separate buildings. There is a lot to see and do.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank StepOnBusTours
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victor M, General Manager at Hotel St. Regis, responded to this review, 15 November 2013
Thank you so much for your thoughts on the Hotel St Regis!

We do strive to provide elegance, comfort, and great food for our guests at an exceptional value. As you noted, our team does try to provide customized service to our guests and make them familiar with all that Detroit has to offer.

We look forward to continuing to work with you and your groups in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jackson, Michigan
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 October 2013

While the price was reasonable because my husband was attending an event at the hotel, it is not somewhere I would choose to stay again. When we checked in we were told about a $50 deposit that had to be made,but was not listed anywhere on the reservation, or when I talked to the hotel. Then there was a $20 charge for valet parking, which I was not told about prior to arrival. The valet service wasn't very helpful and we had to look for them every time we wanted our car. One older gentleman was an excellent valet and had great customer service. He could teach the younger valets how to wait on a customer. When I told the man at the front desk I was not told of the deposit, and questioned it, he had nothing to say other than it was a required. I am still waiting for the hold to come off my card. The women I spoke to on the phone said it takes 4 business days. Funny, you have a computer, you have cleaned my room, you can't figure out whether or not I charged anything to my room until 4 business days later??

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Janet M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victor M, General Manager at Hotel St. Regis, responded to this review, 11 November 2013
I'm sorry you weren't aware of the deposit requirement for incidentals or the valet charges. Both are explained on our website and are normal charges for any facility in Detroit. The deposit is only required if paying in cash. We do validate a credit card for that amount to assure it is valid. Upon checkout, the hold is released. If you use a debit card, it does take longer to clear because of banking policies, not the hotel itself. We immediately release the hold, but some banks take an inordinate amount of time to release the funds on debit cards. If you didn't immediately receive the release, I think it may have been a debit card. We will be more than happy to expedite the release from your bank if you contact our accounting department between 9AM and 5PM, Mon.-Fri.

I do hope you will return to our area soon and hope you will again choose to stay at the St. Regis!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Detroit hotels

Columbus
Level Contributor
35 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 6 October 2013

I arrived late on Friday night. Front door attendent was there to help me unload and park my car. Desk checkin person was helpful, kind and took care of the necesary paperwork so I could checkin. My room was very clean, plenty of towels, huge window overlooking the city. The hotel was quiet and I had no problems sleeping at all. Check out went smooth, my car was brought to the front door and I was on my way to my conference in no time. Slight problems for others, resturaunt did not open until 8am on Saturday. Many were needing food between 7am and 8am and could not get itl.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Kathi M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victor M, General Manager at Hotel St. Regis, responded to this review, 11 November 2013
Thank you so much for sharing your experience at The St. Regis!

Our entire staff is dedicated to seeing that each of our guests has a pleasant experience and we are always happy to read when we have succeeded. As you noted, there are numerous experiences available in the City and we're excited that they will begin construction of the trolly soon that will link our facility directly to the downtown area making is even more convenient for guests to experience the area.

We look forward to your return.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, England
Level Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 26 September 2013

The St Regis is an excellent value for money option in Detroit. My room was spotless and well maintained. The bed was very comfortable and the air conditioning spot on. The staff were friendly and helpful. Te food was fine too. It is bit of a distance from downtown but there are plenty of taxis. The excellent motown museum is a short walk away. Detroit is a good place to visit. Plenty of interesting sights and the people are keen to show the best side to visitors.

  • Stayed September 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank atfLondon_England
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victor M, General Manager at Hotel St. Regis, responded to this review, 27 September 2013
Thank you for staying at The St Regis! I was happy to read that you enjoyed your time in our facility as well as our City.

Detroit has so much to offer in the way of culture and sports that people are amazed with the true picture of the City when they arrive. Our entire staff strives to see that each guest's stay is as enjoyable as yours was and we hope to see you return soon for another visit to our area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lumby, Canada
Level Contributor
102 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 10 September 2013

Going by the low price and some of the negative reviews on this travel site I had some reservations about staying at this hotel. When I arrived I was very impressed with the very spacious hotel lobby (lots of comfortable couches) and my room. The bed was very comfortable and the room quite spacious for one person. The hotel had a TV as well as a coffee-maker (with Starbucks coffee pouches); but no fridge or microwave. Not a concern for me. In the guest guide it said a fridge could be rented for $10 a day. Everything was very clean. The area of the hotel was also - for the most part - quiet as it was quite a bit North of the downtown core. I had no problem sleeping at night. A hotel of this quality is usually a lot more pricey than what I paid - a hotel for the cost of a motel. I think this has more to do with the location of the hotel - about 12 mins driving from the downtown core - than anything else. There is a very limited selection of restaurants near the hotel; but there is a food court open during the day in the building (Fisher Bldg) next door. There are also 2 bus routes close to the hotel which I used to take me downtown. A plus is the Motown museum close by and also a couple of excellent museums and the impressive library within a 20 minute walk or a short bus trip. The only negative I found is if you're not out of your room by about 09.30am the housekeeping staff leaves for the day and if you want service you have to notify the front desk. Not a problem for me; but maybe for some. I found this out when a card was slipped under my door stating this fact. Other than that and the fact I had to sometimes wait for extended periods for a bus to take me back to the area of the hotel after the Tiger games (not hotel's fault) I was very happy with my stay at Hotel St. Regis and would highly recommend to anybody; but especially those watching their budget. A bonus, a Canadian as well as U.S. flag hangs in front of the hotel.

Room Tip: The higher the floor the less noise there is and maybe choose a room at the back of the hotel.
See more room tips
  • Stayed August 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mike T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victor M, General Manager at Hotel St. Regis, responded to this review, 12 September 2013
Thank you for sharing your experience with others on Tripadvisor! Our entire staff works hard to ensure that each guest's stay is a pleasant one and we are all heartened to see that you enjoyed your time with us. I agree, we're the best deal in Detroit and we take great pride in providing the best in hospitality at a reasonable cost.

We look forward to your return.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Detroit hotels
3.0 mi away
Trumbull and Porter Hotel Detroit
3.8 mi away
Roberts Riverwalk Hotel Detroit
3.2 mi away
Crowne Plaza Detroit Downtown Riverfront
Show Prices
Show Prices
Show Prices
2.7 mi away
Aloft Detroit at The David Whitney
2.9 mi away
Greektown Casino Hotel
2.9 mi away
The Westin Book Cadillac Detroit
Show Prices
Show Prices
Show Prices

Been to Hotel St. Regis? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel St. Regis

Property: Hotel St. Regis
Address: 3071 W Grand Blvd, Detroit, MI 48202-3004
Region: United States > Michigan > Detroit
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #19 of 33 Hotels in Detroit
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hotel St. Regis 3.5*
Number of rooms: 125
Official Description (provided by the hotel):
Welcome to the Hotel St. Regis, the most inviting landmark hotel near downtown Detroit. Among Detroit Hotels, the Hotel St Regis stands alone with its original stately elegance yet with a modern, more casual style. Delivering an extraordinary level of comfort and convenience is what we promise each of our guests. Few Detroit hotels can rightfully boast of a history as rich as ours. The Hotel St. Regis has played host to such diverse and notable travelers as Martin Luther King and Mick Jagger.Located in Detroit's New Center area, the hotel is next door to Wayne State University, the world class health facility - Henry Ford Hospital, Fisher Theatre and Cadillac Place, home of the state of Michigan Government offices. And our unique location is minutes from Detroit's major venues.Guests of the Hotel St. Regis will enjoy relaxing in comfort in one of the 124 stylish guestrooms and suites located on five floors. Each room has been newly redesigned featuring an inviting color scheme, guest bedroom & bath with marble vanities & superior bedding.Enjoy live Jazz every Thursday night from 6-9PM in our attached restaurant/lounge La Musique. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Ebookers, Odigeo, Expedia, Priceline, Travel Republic (UK), TripOnline SA, Traveltool, S.L.U., Evoline ltd, getaroom.com, Cancelon, HRS and HotelQuickly so you can book your Hotel St. Regis reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
St. Regis Hotel Detroit
St Regis Detroit

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing