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“Nice Hotel”

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The Westin Detroit Metropolitan Airport
Ranked #4 of 33 Hotels in Detroit
Certificate of Excellence
GreenLeadersGold level
Leawood, Kansas
Level Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Nice Hotel”
Reviewed 8 June 2014 via mobile

Location very convenient, checkin through security was a breeze, rooms were nice: updated, big, comfy bed. The staff was very nice and friendly every step of the way. Would stay again for sure. Pleasant surprise. The decor was nice and hotel lobby was pleasant. You had no idea the airport was there.

Stayed June 2014, travelled on business
Helpful?
Thank John R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul D, Manager at The Westin Detroit Metropolitan Airport, responded to this review, 26 June 2014
Dear Valued Guest,

Thank you for the kind words about our associates, as they are "nice and friendly every step of the way". I'm very proud of them and I'll be sure to pass on the kind words.

Sincerely,

Paul DiNapoli
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,370 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (315)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Brook Park, Ohio
Level Contributor
265 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
Reviewed 7 June 2014 via mobile

Every time we fly out of DTW, we stay overnight here! I cannot say enough how convenient it is to get up, and catch your flight! We love to have a room that looks out onto the Tarmac so we can watch the planes right outside the window. The great thing is, you do not hear any of the airport noise, it is super quiet! Always clean, and super friendly staff. Westin never leaves me disappointed!

Stayed June 2014, travelled with family
Helpful?
Thank momof3BrookPark_Ohio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul D, Manager at The Westin Detroit Metropolitan Airport, responded to this review, 26 June 2014
Dear Valued Guest,

Thank you for your wonderful discription of our property and associates! I'm awefully proud of the and I'll be sure to pass on the kind words.

Be Well,

Paul DiNapoli
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Santa Barbara
Level Contributor
86 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 4 June 2014

Like a lot of the reviewers, I got a night at the Westin after United cancelled my flight. After a hectic afternoon of delays and confusion, the hotel was a real oasis of calm.

Once inside the facility, it is quiet, relaxing and comfortable. The staff is experienced in dealing with frazzled travelers, and they quickly assigned me to a room and got me on my way. The rooms are up to par with what you expect from Westin - fully outfitted and decorated in good taste. I didn't ask, but it looked like the hotel has been recently renovated.

The next morning, there is a security checkpoint next to the front desk, so it is easy to be at the heart of the airport gates (at least for Delta) less than 5 minutes after picking up your final statement. I don't know enough about Detroit to know if it is convenient to other attractions, but if you ever have to spend a night before an early flight, or survive the sudden cancellation of any flight, I highly recommend the Westin at Detroit Metro.

Room Tip: Rooms that look over the atrium are probably quieter than those that face the runways.
See more room tips
  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RussontheRoad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul D, Manager at The Westin Detroit Metropolitan Airport, responded to this review, 26 June 2014
Dear Valued Guest,

We were so happy to be here for you during your unexpected flight cancellation. It was our pleasure to welcome you here and we hope to see you again in the future.

Thank You,

Paul DiNapoli
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, Texas
Level Contributor
47 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 1 June 2014

The hotel was a lifesaver after Delta cancelled our flight after 4 hours for a layover. Room was comfortable and plush. My only issue was that the agent stated he only had rooms with walk in showers.The room was for someone disabled, which is not exactly as a walk in shower. Lastly the servers at the restaurant don't exactly move swiftly even after you tell them that you have a flight to catch. Also it was a little awkward that the server tells me that the chef would need to run downstairs to get baguettes for the french toast that I already ordered.

Room Tip: Don't ask for a walk in shower
See more room tips
Green Features: Funny you ask. I was surprised to not see enough recycling bins and none for cans.
  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ty_Lattimore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul D, Manager at The Westin Detroit Metropolitan Airport, responded to this review, 26 June 2014
Dear Valued Guest,

Thank you very much for your commentary and we were so happy to be here for you during your unexpected visit. We hope to see you agin soon.

Be Well,

Paul DiNapoli
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Virginia Beach, Virginia
Level Contributor
74 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 30 May 2014

The airport Westin is all about rolling out of bed and catching your flight. Other than that, it's unremarkable, especially for the price. The rooms and bathrooms are no better than a three-star hotel and there was trash underneath the nightstand so clearly the room hadn't been cleaned that well.
The restaurant was really good though.
Their marketing says you can go into the terminal without a boarding pass as a Westin guest, but don't bother unless you like a full-body pat down and I do mean full body. It was ridiculous considering I have a KTN.
Would I stay here again? Probably not. I'd rather save some money and use an off-airport hotel's shuttle.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fundog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul D, Manager at The Westin Detroit Metropolitan Airport, responded to this review, 26 June 2014
Thank you very much for your feedback, as we truly appreciate it. I'm so sorry to hear of the cleanliness issue that you mentioned and we'll be sure to address. However, I'm pleased to hear that you enjoyed our Dema Restaurant and we hope to see you again.

Sincerely,

Paul DiNapoli
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Detroit
Level Contributor
71 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 29 May 2014

If you would like a drink or an appetizer before or after a flight (before you go through security) this is an excellent choice. When I drop my Mom off for a flight, I park valet, we have drinks and food and I walk her to the security. Since we dined at the bar, the valet is free. Bar is cozy and bartenders are friendly. Very convenient.

  • Stayed April 2014, travelled with family
    • Value
    • Service
Helpful?
Thank AXplat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul D, Manager at The Westin Detroit Metropolitan Airport, responded to this review, 26 June 2014
Thank you for the kind response and I'm so pleased that you have enjoyed your experiences with us. We look forward to seeing you and your mom in the future.

Paul DiNapoli
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cincinnati, Ohio
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 28 May 2014

Easily the most convenient hotel at DTW. No shuttle hassle, Delta kiosks and TSA entry to concourse is right next to the lobby. Beautiful, serene restaurant and bar. Extremely friendly, accommodating front desk personnel.

Room Tip: Tarmac rooms have a fun view of the airplanes and are still quiet
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DeltaCaptain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul D, Manager at The Westin Detroit Metropolitan Airport, responded to this review, 26 June 2014
Dear Valued Guest,

We appreciate your kind feedback, as we know that a wonderful reception team and relaxing environment are extremely important. We look forward to seeing you again soon.

Thank you,

Paul DiNapoli
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Westin Detroit Metropolitan Airport

Property: The Westin Detroit Metropolitan Airport
Address: 2501 Worldgateway Pl, Detroit, MI 48242-6298
Phone Number:
Region: United States > Michigan > Detroit
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Detroit
#2 Family Hotel in Detroit
#2 Luxury Hotel in Detroit
#3 Business Hotel in Detroit
#3 Romantic Hotel in Detroit
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Westin Detroit Metropolitan Airport 4*
Number of rooms: 414
Official Description (provided by the hotel):
The Westin Detroit Metropolitan Airport, located in the new world-class McNamara Terminal, offers a private security entrance, latest technology and Detroit's most stylish & comfortable surroundings. ... more   less 
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Also Known As:
The Westin Detroit Metropolitan Airport Hotel Detroit
Westin Detroit Metropolitan Airport
Detroit Westin

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