I frequent this chain becuase of the consistent quality. It is usually pretty good. This particular hotel is at the top of their game. The staff is unequalled in their care of their customers. Kenetishia at the front desk welcomed all of us. It was not the typical check-in, sign here, take your key and go. She was engaging and took interest in our stay and asked how she could help us with anything. It was like visiting relatives, not just staying in a hotel. Very personal, very comforting. I noticed she was like this with all of the customers that entered her lobby. That is what you like to see, people taking ownership of their role. I had complete confidence she would have delivered on her offers.
The breakfast staff was equally attentive keeping tables clean not just clear for the morning rush. She reminded us several times that breakfast would be ending in 30, 15, 5 minutes and asked if we had members of our party that had not made it down yet so she could make sure there was enough for them. She asked if there was anything else we needed to just ask and she would get it. The food never looked picked over or out of anything. This person knew customer service.
The room was clean as well as the rest of the hotel with plenty of parking. While still fairly new (2+yrs) it was well maintained especially the pool. It was a short drive to campus as well as other sights in Lansing. Dont pass up an opportunity to stay away from frenzy downtown. This place is worth it.
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