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“Great Weekend Get away”

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Best Western Dundee
Ranked #3 of 4 Hotels in Dundee
Reviewed 6 June 2014

Splash Universe was a great place to stay and the staff was extremely hospitable! I would recommend this resort to anyone with a family.We had a great time . Its a great place for children to come that are 12 and under. The banquet facility is awesome too. This place is Michigan's hidden secret.

  • Stayed: May 2014, travelled with family
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Thank Janet P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter M, Manager at Best Western Dundee, responded to this reviewResponded 11 June 2014

Dear Janet P,

Thank you for taking the time to post a review about your recent Splash Universe visit. We were glad to hear that you thought our staff was extremely hospitable! As you mentioned we are very popular with families with children 12 and under. We very much appreciate your recommendation.

Once again, thank you for staying with us, and we look forward to your next visit.

Splash Universe / Holiday Inn

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118 - 124 of 247 reviews

Reviewed 28 May 2014

the room was clean beds were comfortable and the kids enjoyed the water park. I think it's great for kids under 10 the waterpark part. Kids over 10 should like the arcade. The staff was friendly and very helpful.

  • Stayed: May 2014, travelled with family
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1  Thank Angie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter M, Manager at Best Western Dundee, responded to this reviewResponded 6 June 2014

Dear Angie B,

Thank you for taking the time to post comments about your recent visit. We were glad to read that your room was clean, the beds were comfortable and that your kids enjoyed the water park. As you mentioned, we are very popular with families that have kids under 12 year old. We want to be sure all our guests have a wonderful stay, so we will pass along to our staff that you said they were friendly and very helpful.

Once again thank you for staying with us and letting us know about your visit.

Sincerely,

Holiday Inn / Splash Universe

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Reviewed 15 April 2014

I have two teenage boys and thought staying at a water park would be a great getaway. Well, this waterpark is definitely for kids 10 and under. We stayed at the hotel for two nights and used the waterpark for thirty minutes. It was also very packed. The hotel pool, which is separate, was even packed. We then went to the arcade only to find that about half the games were out of service. I would never return but I think if my kids were younger I would. The staff was nice.

  • Stayed: April 2014, travelled with family
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2  Thank staybek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Best Western Dundee, responded to this reviewResponded 1 May 2014

Dear staybek,

Thank you for taking the time to review our property. I appreciate your positive feedback about our staff. Our hotel is committed to providing our guests with the highest quality services and facilities. I am sorry that you were not able to enjoy the waterpark and pool facility. Please accept our sincere apologies for any inconvenience it may have caused you. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any opportunity to improve.

We know you have many choices when it comes to lodging and we hope you will continue to choose IHG for your travel needs.

Sincerely,

Lera P
Case Manager
IHGCare

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Reviewed 12 April 2014 via mobile

With two children 2yrs and 5yrs, great weekend get away while the weather still isn't all that great. Everything we've experienced auth this property starting from the reservation, check in, check out and everything in between was outstanding..!! As a manager for an Ihg affiliated hotel, I truly thinking of having some of my staff come visit here and see how top notch service is done. (Although my staff is amazing) just saying these guys here are GREAT..! Very friendly and accommodating and understand what a full service hotel is.. Nicole and val are great..!! And also everyone else we encountered. Water park was also a blast. They had signs posted at the entrance they were sold out if day passes, so we thought it would be packed, but it was not. They had everything under control which was nice. We ate at the restaurant a few times for snacks and lunch, just pizza nachos, things like that. Expensive Of'course but exactly what to expect. No issues there. Good over all. Staff there was great too..!! We give it a BIG 10.

Stayed: April 2014
Thank Garyt2963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 April 2014 via mobile

My Family came up here for a night for the waterpark. Overall, it was a great stay. Friendly staff. Nice facilities. Clean and spacious room. Only negative was the amount of noise until about 11pm. You could hear voices and running most of the evening. My toddler slept through it thankfully but I couldn't.

One thing I learned is that a lot of parents don't supervise their kids like they should. This is evident in both the water park and hotel. So be ready for that and if you have small children, keep a close eye on them in the water park.

The staff here was great. They got us into a room 2 hours before check-in time. The Lifeguards do their best and keep in professional and courteous. Food service was good. The food itself was also good but expectedly overpriced.

Again, I would have easily given this a 5/5 if it wasn't for the noise. If you can accept that, then I highly recommend staying here and enjoy everything the resort has to offer!

  • Stayed: April 2014
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Thank Medicchris08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 April 2014

We were very surprised by this overnight stay. We took grandkids because of the waterpark, and they also enjoyed themselves. We stayed in the special room which has a separate area for the kids with 4 bunk beds. They loved their own area. I thought the room was expensive, but that seems to be for these hotels with waterparks. Everything was very clean. The waterpark is small, but very nice. The lifeguards were doing a great job, and to our surprise the food was very good. The hotel pool was on the smaller side, but still very nice. The check in and check out people were really friendly and helpful, as was everyone we dealt with. Across the road is a big Cabelas, which explains why our room and the hotel were decorated as they were. We didn't use the fitness center, but we did see that it is very small. There is no complimentary breakfast.

  • Stayed: March 2014, travelled with family
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Thank 2important
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 March 2014

As a employee of the Hilton corp, I was un- satisfied with my visit to this hotel. Water park was closed. No information on site about this. Then the pool was extremely COLD . We informed the desk clerk. Then had to call again and ask about a terrible sewer smell in the entire room, which the night auditor came up and sprayed alot of extremely strong spray that choked my son all night Also the bed seemed worn out and very uncomfortable to sleep on.

  • Stayed: March 2014, travelled with family
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1  Thank janet h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Best Western Dundee, responded to this reviewResponded 4 April 2014

Dear janet h,

Thank you for your staying with us and for bringing this to our attention. We are very sorry to hear about your experience on your recent stay. We would like to address your experience further, and have sent you an email with additional details.

Thank you again for your comments and for staying with us.

Sincerely,

Connie D
Case Manager
IHGCare

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Additional Information about Best Western Dundee

Address: 102 Whitetail Dr, Dundee, MI 48131-8607 (Formerly Splash Universe Resort)
Region: United States > Michigan > Dundee
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 4 Hotels in Dundee
Price Range: £74 - £127 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Dundee 3*
Number of rooms: 163
Official Description (provided by the hotel):
Nestled on the outskirts of Historic Dundee, where the River Raisin winds through the heart of the village and the ground gives birth to bountiful crops, is the Best Western Dundee. Step inside where you will be welcomed by the rustic motif, stone hearth fireplace and genuine hospitality of Dundee’s preferred hotel for business, leisure and groups. Business Travelers will relish in the hotel’s top of the line amenities. Refresh, renew and reset in the state of the art fitness center, heated indoor pool, and spacious rooms. Keep up-to-date with complimentary high-speed wireless Internet and business center available 24 hours. ... more   less 
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Also Known As:
Holiday Inn Express - Dundee Hotel Dundee
Holiday Inn Dundee
Dundee Holiday Inn

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