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“Customer care”
Review of Quality Inn Dundee

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Quality Inn Dundee
Ranked #2 of 4 Hotels in Dundee
Morgantown, West Virginia
Level Contributor
4 reviews
4 hotel reviews
“Customer care”
Reviewed 9 April 2014

This is a halfway spot for me when travelling so I'm here on an average 3 to 4 times a year. I woke up late and missed the breakfast but the General Manager went out of his way to find me a muffin and some cereal. It doesn't sound like much but it was a great gesture and great customer service. I think the Manager is new and seems like he is getting the hotel in better shape. Overall it was a nice stay with a clean room and good customer service.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Runningprincess1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert I, General Manager at Quality Inn Dundee, responded to this review, 22 April 2014
We would like to thank you for staying at our hotel recently and are glad you had a pleasant stay. It is nice to hear when a guest has a good time and means we are doing our job fairly well. But, the main point is that you left satisfied and that we may see you again soon at our hotel. Thanks for staying with us.
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115 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (29)
Date | Rating
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English first
Perrysburg, Ohio
Level Contributor
37 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 5 February 2014

This hotel we have stayed in at least a handful of times. We take our kids there, get the King Suite with hot tub, spend the day with them swimming in the pool and hot tub, use the suite, which actually looks over the entire pool atrium for breaks, and lunch. This hotel when we first started doing this in the winter was way underrated. Unfortunately at this time it is lackluster and should be avoided. It needs a deep cleaning. We check in Saturday, 2/2 at 5pm, Here is what was wrong :

No Ice at all - machines are broke - all of them. (how is that even possible)
Hot tub roped off, other guests swimming in pool advised they were told it was like that for months, not good.
Doors on building inoperable, you have to park clear at the end of the building and walk all the way back to the front of the hotel, all because the card reader is broken. (how can't you afford to fix the card reader?)

We've stayed in this King suite before as I have mentioned, since we were there last, approximately 3 months ago, here is what I have noticed. Room used to be meticulously clean, hot tub meticulously clean, tiles around the actual hot tub always clean no mold at all. This room looks haggard. It need bleach all around the hot tub. Because we have little kids, this is how I roll - with bleach cleaner and lysol. This tub got the absolute best cleaning it's had in Idk how long. I did not get all mold off the tiles it needs a scrub brush. My husband is still mad about the ice machine.

Will we go back? probably not, since we started going there they used to be the Quality inn and Suites, now they are just the Quality inn. I would not be surprised if it's not even downgraded to an econo lodge in the next 6 months becuase Choice Hotels shouldn't even let them operate the way they are.

Room Tip: stay elsewhere
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  • Stayed February 2014, travelled with family
    • Value
    • Location
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Helpful?
1 Thank mrfuji08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert I, General Manager at Quality Inn Dundee, responded to this review, 22 April 2014
We are sorry that your recent stay at our hotel fell below your expectations. We have recently taken many steps to improve the hotel and fix the things you mentioned. We have replaced the ice machine and repaired the rear entrance door. Unfortunately, we have filled in our hot tub in the pool area, but the pool is still operating well and is open all day till midnight. We have also redone our breakfast area and are currently working on the outside of the hotel on our parking lot to improve its appearance. As always, our staff is working hard to provide the guest service you are looking for and I would like to invite you back to the hotel to see the improvements we've done. Thank you for your comments and we hope to see you soon.
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Flint, Michigan
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 February 2014

I have stayed at this property 2 times in the last 3 weeks. Unfortunately the outcome has not changed any. The first time was during the snow storrm and was happy to just get off the road. First room I was given, walked in and there was no heat and the pipes at the sink was frozen. Turn the heater on and let it run for almost 20 min and the room never warmed up. So I contacted the front desk and the front desk clerk apologized and came up to find me another room. which was slim due to the storm the second room was slightly better but not much.
on the second trip I decided to give them a second try unfortunately it was the same outcome. although there was no storm still had issues with heater working in 2 different rooms. upon checking out i explained the problems to the clerk and was told next time ask for a room on the other side of the building. The heaters on that side can't keep up.
The rooms were clean and the linen was fresh the furnishings are out dated and missing what seem to be chairs or desk in one of the rooms.

Room Tip: if it is windy ask for even number room.
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  • Stayed December 2013, travelled on business
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Helpful?
1 Thank Snuggles416
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tina E, General Manager at Quality Inn Dundee, responded to this review, 4 February 2014
Thank you for your feedback, we always appreciate hearing about our guest's experience. Please except our sincerest apologies for the issues you had with you room. We are continuing to make improvements to the hotel. If there is something I can do to make this right with you, please contact me at gm.mi284@choicehotels.com.
Every guest and their experience is of the utmost importance to us.

Sincerely,

Tina Eisenbrandt, GM
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Travellers are raving about these Dundee hotels

Southgate, Michigan
Level Contributor
82 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 5 January 2014

We stayed here overnight between Christmas and New Years after taking our daughter and her friend to the water park across the street. Very comfortable and quiet with a nice breakfast available in the morning. Only problems were that there was no refrigerator in the room and the bed speed was worn from numerous washings.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rf2316
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tina E, General Manager at Quality Inn Dundee, responded to this review, 10 January 2014
Thank you for choosing the Quality Inn & Suites while in Dundee. I would like to thank you for sharing your experience here. We continue to make changes, I am most pleased to announce that we are getting more refrigerators and microwaves for rooms and by summer all of our rooms should be equipped them.
I do hope that the next time you visit the Dundee area you will stop in and let us share our continual improvements.
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Canada
Level Contributor
239 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 138 helpful votes
Reviewed 18 November 2013

Our stay didn't start off great. I reserved on the Quality Inn website weeks ahead and requested a noon check-in. We gave them an extra hour and arrived at 1:00 PM Saturday. The room wasn't even started yet. The young, inexperienced clerk had no idea when the room would be ready. He said "Maybe 2:00" but since he didn't check with anyone, how could he possibly know? It seemed like he dreaded asking the cleaning staff. He did give us keys, which is a no no in the hotel industry when you don't know if the room is ready or even still occupied!

We went for a bite to eat and came back at 2:30 pm and went in the room and it hadn't been touched. We saw the cleaning staff and told them politely what the front desk clerk had said. They told us the clerk had told them nothing, and if they knew they could have had the room ready at 12:00 no problem! There is NO communication in this fairly small hotel! They cleaned it right away and apologised a million times. Up the hall I heard them say "He's TERRIBLE"! Referring to the front desk clerk.

Anyways, the room was HUGE! It was the King Suite with a massive hot tub,. It's more like an apartment than a hotel room. There is a king bed, sofa (no sofabed) small fridge, LCD TV with HDMI inputs and it swivels towards the hot tub, bed or sofa, small bar fridge with freezer, microwave and bar sink in one area and another vanity counter and sink in another area between the hot tub and bathroom.

The bathroom is extremely tiny, with just a toilet and tub and a heat lamp but no exhaust fan. The stucco on the wall was poorly done and runs onto the floor and the back of the door, but that's just cosmetic.

There is a balcony with room for two chairs overlooking the indoor pool and big hot tub on the lower floor. It was a nice touch. The pool is very clean but not nearly as warm as it should be. The hot tub is big and clean and open until midnight with no kids allowed after 10:00 pm which is nice.

The breakfast was minimal with cereal, English muffins, bran muffins, hard boiled eggs and make your own waffles. The toaster is a consumer toaster and takes forever. Coffee wasn't bad and juice and milk are available. Not much fruit but there was some yogourt.

The breakfast area is small, and they should put some tables out in reception for overflow as it got too crowded.

All in all for the money and great location (Walk to everywhere including Cabelas) I would stay here again, but the front desk on Saturday during the day had zero training and failed to communicate. Also the walls are quite thin, I could hear every noise next door, but the TV takes care of that.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CanadaMoi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tina E, General Manager at Quality Inn Dundee, responded to this review, 20 November 2013
Thank you for choosing the Quality Inn & Suites on your recent trip to the Dundee area. We appreciate your feedback, as it helps us to progress and better our service. Communication between departments is critical and we will continue to work on that. Please accept my apologies on the check in issues you experienced. We hope that when you are in the area again you will stay with us and allow us to give you a better experience.

Sincerely,
Tina Eisenbrandt
General Manager
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Waterford, Michigan
2 reviews
Reviewed 11 November 2013

This recent guest believes management at this facility has assembled one of the most convivial, helpful staffs in the history of international lodging. This place is not the Ritz, but then, again, the Ritz is too ritzy for most of us normal people. If all you want is a spacious room, presentable shower curtains, a really fine pool and immediate access to numerous shopping venues, I urge undecided voters to create a path to this humble yet entirely acceptable facility.

Room Tip: Rooms in the middle of hallways have nice carpeting.
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  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dtpomeroy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tina E, General Manager at Quality Inn Dundee, responded to this review, 12 November 2013
Thank you for choosing the Quality Inn & Suites while traveling to the Dundee area and taking the time to post a review. It is wonderful to know that we were able to make your stay a wonderful one, and thank you from the whole QI team for the generous review! We look forward for your return to the area and hope we will be able to accommodate you again.

Best Wishes,

Tina Eisenbrandt
General Manager
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Newark, Ohio
Level Contributor
75 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 10 November 2013

stayed here for 2 nights for a Michigan football game. check in was fast, front desk clerk was very polite and informative. heading to our room from the backside of the hotel, the door into the hotel was not latching shut, and so anyone could just walk right in. Our room was 212. 2nd floor, an old hotel room, but new paint job. walking into the room, as we were unpacking, the floor had a bad creak in the floor and i felt bad for the people below us who had to keep hearing that as we would walk in the room. as i looked into the bathroom, the shower looked clean, but there was dried hair in a few spots stuck to the shower wall. the beds were very comfortable, as i had a good nights sleep.
we left for the day for the game, and when we returned, the back door was once again not latching. someone dumped a cooler just inside the door, there was ice everywhere and the tile was slick. when we got to our room we walked in and noticed the trash was emptied, the old towels gone, but that was it. no replacement towels, and no beds made up. now maybe this hotel does not make the beds on a 2 night stay, but that is the first time ive ever encountered this. we decided to walk down to the front desk and get some towels. when we got there, there was already someone there complaining of no towels and no room cleaning. we were promptly given towels and an apology.i slept well the 2nd night and it was really quiet for having no vacancy. overall it was a good stay, and i would stay here again. it is not far from the highway, and close to good restaurants and gas stations.

Room Tip: stay on the 2nd floor. if the other rooms have floor issues like ours did, the rooms on the first fl...
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ltz400
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tina E, General Manager at Quality Inn Dundee, responded to this review, 11 November 2013
Thank you for choosing the Quality Inn & Suites while traveling to the Dundee area. We are always eager to hear feedback so that we can improve the experience of each guest that stays with us. I would like to apologize for the negative experience you had, as that is not our standard. We strive to show every guest a relaxed and enjoyable stay and I hope that when you are in the area again you give us the opportunity to show you our outstanding service.

Sincerely,

Tina Eisenbrandt
General Manager
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Additional Information about Quality Inn Dundee

Property: Quality Inn Dundee
Address: 111 Waterstradt Commerce Dr, Dundee, MI 48131-9681 (Formerly AmeriHost Inn)
Phone Number:
Region: United States > Michigan > Dundee
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Dundee
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Quality Inn Dundee 2.5*
Number of rooms: 58
Official Description (provided by the hotel):
Our hotel is 58 rooms on two floors and does not have an elevator. Please request a 1st floor room if you have issues with stairs and we will try to accommodate you. ... more   less 
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