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“Front desk makes you feel welcome” 5 of 5 bubbles
Review of Holiday Inn Express Hotel & Suites East Lansing

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Holiday Inn Express Hotel & Suites East Lansing
Ranked #7 of 9 Hotels in East Lansing
Milton, Canada
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Front desk makes you feel welcome”
5 of 5 bubbles Reviewed 7 August 2013 via mobile

What a great find we had no reservations. Walked in to see what they had open Barry at the front desk was fantastic! So helpful offered a free pass for mini golf (his own from his wallet) talk about above and beyond. My husband had our room keys near his cell phone case and they wouldn't work after being near the magnet. Barry apologized for the incovience of us having to go back to the desk for them to be reprogrammed. People like Barry who Go above and beyond make traveling fun and Michigan should be proud of its residents mostly very friendly. Will be back. Thanks Barry :)

  • Stayed August 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Nic080880
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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108 reviews from our community

Traveller rating
    29
    37
    25
    7
    10
See reviews for
40
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • Any
English first
Georgia
Level Contributor
287 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
4 of 5 bubbles Reviewed 26 July 2013

The hotel has friendly and efficient staff. The location is off a main road a few blocks so it not noisy. In fact I had a very quiet room on the third (top) floor. The breakfast in the morning was the average Holiday Inn Express fare. The coffee at breakfast was better than most hotel coffee. The room was plain but clean. They have free wireless WIFI that worked but was slow.

Room Tip: top floor is very quiet
See more room tips
  • Stayed July 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank johnwGA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmingham, Alabama
Level Contributor
81 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 bubbles Reviewed 25 July 2013

What a find! This hotel not only has the standard and amenities I've come to expect like breakfast, coffee, pool but free laundry and warm cookies. Located by great shopping and easy location to highways! It was reasonably priced and the help was genuinely cheerful and helpful.

  • Stayed July 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank kimm e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Traverse City, Michigan
Level Contributor
58 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 16 June 2013 via mobile

This was a nice place to stay. Barry, the front desk clerk was on the phone taking a reservation when we arrived. He was very helpful and efficient. Friendly and accommodating staff. Shopping center, grocery store, and Restaraunts nearby. Easy access to highway. Will definitely stay there again.

  • Stayed June 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ConnieR731
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paducah, Kentucky
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 6 June 2013

We were in town for five days for the Odyssey of the Mind World Competition. The hotel was FULL of kids in town for the competition. We were still able to get a good breakfast each day, swim in the pool, and were not interrupted by noise at night. It was a great stay. Staff was friendly and helpful. We hope to be back again!

  • Stayed May 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank 1KY_Family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Minneapolis, Minnesota
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 7 May 2013

The clear choice of many business travelers. I spoke with many at the great breakfast fare provided with my stay. The desk people (night and morning) were very friendly, and the breakfast and cleaning staff were happy to greet their guests.

I was impressed by the cleanliness of my room, the hall ways, and the breakfast room.

These folks made me feel like I never left home.

  • Stayed April 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Richard K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
115 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
3 of 5 bubbles Reviewed 16 March 2013

Stayed with a group for a basketball tournament at MSU. Hotel is clean, inviting and comfortable. Front desk staff is pleasant, breakfast is fresh and satisfactory. Facilities(pool/fitness room/common area) are clean and functional. Location is in a corporate area and you need to drive everywhere but everything is close. Shooping and restaurants all nearby. Negatives were housekeeping was adequate, wi-fi was intermittent and bed comfort wasn't to my personal preference. Would not hesitate to stay there again.

Room Tip: King suites are larger and very comfortable with microwave, fridge and sink.
See more room tips
  • Stayed March 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Outbax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites East Lansing, responded to this review, 17 July 2013
Dear outbax,

Thank you so much for your candid review of our hotel. I am pleased that you found our hotel clean and comfortable. However, we regret you were not fully satisfied with the housekeeping and the comfort of the bed. I have taken note of your valuable comments and we will use these to monitor and improve the quality of product and services we offer to our guests.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Connie D
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel & Suites East Lansing

Property: Holiday Inn Express Hotel & Suites East Lansing
Address: 2924 West Rd, East Lansing, MI 48823-1391
Phone Number:
Region: United States > Michigan > Ingham County > East Lansing
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 9 Hotels in East Lansing
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites East Lansing 2.5*
Number of rooms: 77
Official Description (provided by the hotel):
Welcome! The newest East Lansing hotel the Holiday Inn Express & Suites East Lansing, MI is located near the Michigan State University (MSU) campus and the James B. Henry Center for Executive Development, a state-of-the-art conference and convention facility, and the prestigious University Club of MSU. This East Lansing hotel is conveniently located just a few minutes from the Michigan State Capitol, downtown Lansing, Michigan State University, The Wharton Center of Performing Arts & Forest Akers Golf Course. For the corporate traveler we also are near; General Motors, Deloitte, Pfizer & KPMG.We offer our hot breakfast bar daily for all guest at all rates featuring our world famous cinnamon rolls, fitness and business center and a refreshing heated indoor pool. Our East Lansing hotel will exceed your expectations. Our East Lansing hotel offers relaxing rooms featuring stylish decor & amenities, including 32 HDTV with HBO, CNN, ESPN and FoxNews, wired/wireless HSIA and the best night sleep ever. Our Holiday Inn Express East Lansing hotel is your home away from home. Our Holiday Inn Express East Lansing, MI professional & friendly staff will welcome you to your home away from home. Once you stay, you will come back time and time again. ... more   less 
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Holiday Inn Express Hotel And Suites East Lansing

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