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“Accommodations, not great - staff great”

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Kellogg Hotel And Conference Center
Ranked #3 of 9 Hotels in East Lansing
Detroit, Michigan
Level Contributor
22 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Accommodations, not great - staff great”
Reviewed 9 May 2013

As stated in many of these reviews, the room is very small. It was fine since I was traveling alone, but I wouldn't share with anyone unless I really liked them!

The room was also not so clean - very, very dusty. I had to dust with a wet towel. The dust level inside the grates near the floor was literally several inches thick.

The saving grace of the hotel is most definitely the staff. They are all very, very friendly. I ordered room service and it was very quick and friendly.

I would stay again if I had to for a conference, but probably wouldn't seek it out for a pleasure stay.

  • Stayed April 2013, travelled on business
    • Value
    • Location
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Helpful?
Thank Terey D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rebecca S, Manager at Kellogg Hotel And Conference Center, responded to this review, 22 May 2013
I am glad you enjoyed your stay and have spoken with our housekeeping staff regarding your concerns about excessive dust in the rooms. Thank you for taking the time to post your comments about our facility and for your kind remarks about our hotel staff and room service.
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243 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (57)
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English first
Coloma, Michigan, United States
Level Contributor
60 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 5 May 2013

Overall an OK hotel with a great staff but the rooms have the worst bathroom setup since I have been in Europe. In fact European bathrooms beat theirs. The bathroom is barely larger than a closet which of course means no bath tub. The shower head comes straight out of the ceiling and sprays right onto the floor with only a drain. No ledge or anything, the bathroom is the shower so the floor gets wet immediately. Of course if you like a shower while sitting on the toilet you could do that. They do offer a wooden plank to place on the floor, I guess to traverse on after the shower so that you don't have to step in the water. The sink is very strange as well, it is a large square bowl, almost flat, the shaving cream and toothpaste spit just sat there with no gravity to take it to the drain and there is very little space to put your shaving gear near the sink. I did ask staff about whose idea the bathroom set up was and I was told that "most people only take showers at hotels" which I would have to agree with but at least most hotels provide an enclosed shower space. Very strange and I am sure very awkward especially for older clientele. We were laughing at one gentleman we had discussed the shower with who was a bit tall and did not realize that the shower head could be moved around by bending the shaft and he was stooping under it until he figured it out.

  • Stayed March 2013, travelled on business
    • Value
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Helpful?
Thank Mark M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rebecca S, Manager at Kellogg Hotel And Conference Center, responded to this review, 7 May 2013
I am sorry that you found our bathroom design unsatisfactory. When renovating, we made every effort to utilize the space in the most efficient way possible. We do have rooms with more traditional bathrooms as well as bathtubs which can be requested when making your reservation, or at the time of check-in, if available.

Thank you for taking the time to comment on your stay with us.
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Lansing, Michigan, United States
1 review
Reviewed 27 April 2013

I worked with Kellogg for months planning the Life as a Zebra Foundation benefit. The staff at Kellogg were incredible. Everyone I worked with was so kind, professional, and went above and beyond time and time again to make sure everything was perfect for our event and our guests. I cannot say enough about how wonderful my experience with Kellogg was. As for our room, it was clean, modern, and comfortable. I would stay at Kellogg again in a heartbeat, and have since recommended it to anyone who will listen. Also, I look forward to planning our next benefit there. The staff, facilities, and resources available are simply the BEST! Thank you Kellogg for everything!

  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Katie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rebecca S, Manager at Kellogg Hotel And Conference Center, responded to this review, 30 April 2013
Thank you for taking the time to post feedback about your experiences here at the Kellogg Center. We're so glad everything went well with your event and appreciate the glowing recommendation. We look forward to working with you on your next event.
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Lansing, Michigan, United States
1 review
Reviewed 27 April 2013

The Kellogg Hotel and Conference Center was an outstanding place to hold a fundraising benefit and concert. The staff was nothing but helpful and worked tirelessly to accommodate not only the guests of the hotel, but all the guests of the fundraiser. The service provided by the hotel and restaurant staff was phenomenal. The facilities were very accommodating and easy to access. The Kellogg Hotel and Conference Center is a great place to stay, hold a conference, run a benefit, or just to stay and have a weekend getaway. I definitely recommend a stay at this hotel.

  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Brad J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rebecca S, Manager at Kellogg Hotel And Conference Center, responded to this review, 30 April 2013
Thank you for your flattering recommendation of the Kellogg Hotel & Conference Center. We are pleased you enjoyed your stay and look forward to serving you in the future.
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Lubbock
Level Contributor
31 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 26 April 2013

I stayed at the Kellogg "by accident." It was a lucky accident. I paid the standard room rate, but for some reason unknown to me, got upgraded to a really nice room that had a wet bar and a jacuzzi tub. Granted, black ants were seen in the bathroom, but this is probably not uncommon in Lansing at this time of year. The room was clean, comfortable, quiet, and the temperature was perfect.

If you have a chance to have breakfast in the State Room, don't miss it! The menu is most interesting, and the interesting items even include some things that are healthy. The hotel is on the campus of MSU, so quite convenient if your trip involves visiting the university.

  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Michael D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rebecca S, General Manager at Kellogg Hotel And Conference Center, responded to this review, 30 April 2013
We're happy you stayed with us even if the stay was unplanned. I am sorry to hear about the finding of black ants in your room and have contacted our housekeeping manager to address the issue. Thank you for taking the time to post your comments. We look forward to serving you again in the future.
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Lexington Park, Maryland
1 review
Reviewed 25 April 2013

My single king bed room was overlooking the back. The view out the window wasnt very good, but i wasnt there for the view! The room was clean and a/c worked great! Shower head a little leaky, hair dryer broken...when i told the front desk, the staff was super nice and the problems were fixed immediately, awesome response time.

We used the theatre and lincoln room for an event, business but also among firnds and family. The staff that was assigned to help us, were just insanely awesome. Anything we needed, they got/did. Extra table for here, got it...can we display this item on the wall, got it...i cant say enough good things about the staff and how hard they worked! Worthy of mentioning, they had a wedding going on at same time, AND the staff had to beak both our events to prepare for the next morning's event. Crazy turnaround!

Food in resto was good. I had caesar salad, it was awesome! Friends had nice greasy comfort food, didnt hear them complain any, so i assume they were good too!

  • Stayed April 2013, travelled on business
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cakep6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rebecca S, Manager at Kellogg Hotel And Conference Center, responded to this review, 30 April 2013
You're so welcome! We're so glad everything went well with your event and that you enjoyed your stay at our hotel.
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Kalamazoo, Michigan
Level Contributor
4 reviews
Reviewed 25 April 2013

I stayed at the Kellogg Hotel and Conference Center for the Life as a Zebra Foundation benefit silent auction and concert on April 13, 2013.

For the actual benefit we used two rooms: a banquet room and the theater. Both were great. I especially loved the theater for the concert. Enough seating for a lot of people, yet small enough to still feel intimate. We were also able to bring our drinks in from the banquet hall to the theater. If you knew my family, you'd understand that this was a big plus for all of us.

Afterwards we went to the bar/restaurant in the hotel. The restaurant served food until midnight (another big plus for my family). The bartender was accommodating to the crazy influx of people who came in after the concert was over. I ordered a Bloody Mary. The bartender warned me that the mix was different (they use McClure's, which I now know is based on pickle brine). I tried it and he was right. I just didn't like it (no fault of his). He was cool about it, took it back and made me another drink that was more to my taste.

The room we stayed in was on the small side, but in a cozy way - not uncomfortable. I ended up sleeping in the same bed as my little cousin. We are both tossers and turners, but the bed was comfortable and big enough to where we both slept through the night and had enough room to do karate in our dreams. The shower in our room didn't have a tub, but the water flowed into a drain in the floor (...or so I assume. I didn't shower; don't judge me). I've never seen that in a hotel room before, but it seemed to work with the layout. I read in another review that the hotel was converted from a dorm which 1)is pretty cool for a university hotel and 2)explains the layout. It didn't feel like a dorm, though. The bathroom reminded me more of a small spa bathroom. It had some nice natural wood accents.

The staff was great. I know there were other events happening at the hotel that night (weddings, people going to a Carrie Underwood concert, etc.), but the staff made us feel like we were the only ones at the hotel.

This is a wonderful place to hold an event and stay the night.

  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bestfriend_jen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rebecca S, Manager at Kellogg Hotel And Conference Center, responded to this review, 30 April 2013
Thank you for posting your comments regarding your experiences at our hotel while here for the Life as a Zebra Foundation benefit. We feel privileged to support such worthy causes and to have the opportunity to serve individuals such as yourself who do the same. I will be sure to share your wonderful comments about our hotel and restaurant with our staff.
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Additional Information about Kellogg Hotel And Conference Center

Property: Kellogg Hotel And Conference Center
Address: 219 S Harrison Rd, Michigan State University, East Lansing, MI 48824-4551
Region: United States > Michigan > Ingham County > East Lansing
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #3 of 9 Hotels in East Lansing
Price Range (Based on Average Rates): £
Hotel Class:3 star — Kellogg Hotel And Conference Center 3*
Number of rooms: 160
Official Description (provided by the hotel):
Our Michigan State University hotel gives you access to the best in Spartan activities and attractions in East Lansing, Michigan. Kellogg Hotel & Conference Center's prime location on the MSU campus gives you proximity to cultural, educational and athletic events, unique shopping, numerous dining options, museums and much more. Accommodations The Kellogg Center has 160 comfortable, contemporary guestrooms that boast pay-per-view movies, Wi-Fi, flat-screen televisions, plush bedding and more. Dining Housed in the Kellogg Hotel & Conference Center, the State Room Restaurant and lounge is one of the finest restaurants in the area, with an award-winning wine list, diverse seasonal menus, and private dining rooms. The restaurant received the 2015 Award of Excellence from Wine Spectator magazine for the tenth year in a row. Gift Shop The Shop at Kellogg carries a wide variety of MSU logoed clothing, gifts, and souvenirs, as well as sundries, magazines, newspapers, books and an assortment of snack items. Hours are 7 a.m.-7 p.m. Monday-Thursday, 7 a.m.-7 p.m. Friday and Saturday, and 7 a.m.-3 p.m. on Sunday. ... more   less 
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Also Known As:
Kellogg Hotel And East Lansing
Kellogg Hotel East Lansing

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