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“I'd return...” 3 of 5 bubbles
Review of Candlewood Suites - East Lansing M.S.U

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Candlewood Suites - East Lansing M.S.U
Ranked #5 of 9 Hotels in East Lansing
Atlanta, GA
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“I'd return...”
3 of 5 bubbles Reviewed 25 February 2012

Staff was friendly and helpful as they were students from The School of Hospitality Business at MSU. The location is somewhat removed and on the campus border which seemed to be a negative for us. The hotel is connected to the University Club which does provide good dining options but nothing is complimentary.

  • Stayed February 2012, travelled on business
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank AS584
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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136 reviews from our community

Traveller rating
    40
    56
    24
    11
    5
See reviews for
30
24
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55
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • German first
  • Any
English first
Minneapolis
Level Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed 30 January 2012

Average property (facilities, bedding, amenities, etc.) but very acceptable accommodations for weekend at MSU. Student run staff, I believe- very helpful. Can walk directly to the first tee of championship golf course. Not kid friendly as far as pool facilities/activities....minimal to no access...

  • Stayed October 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank offthewindow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kalamazoo, Michigan
Level Contributor
90 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 bubbles Reviewed 28 November 2011

The rooms are nicely appointed: full refrigerator, stove, microwave & dishwasher. Everything you'd need to stay a week and study including wired complimentary internet. The beds fit tightly - very close to the wall. Not alot of extra space. The staff was extremely friendly, fresh cookies every night. HOT TIP: the front desk has an enormous collection of movies to borrow ~ nice touch! Cozy lobby. This property is connected via interior hallways to the Henry Center. First class operation but toiletries were lacking.... bring your own from home. The fan on my HVAC was noisy and ran all night, but the windows open for fresh air. Fantastic bargain rate!

Room Tip: Second floor rooms are actually on the main walking floor. First floor rooms in the back are well c...
See more room tips
  • Stayed November 2011, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank RockTIlUDrop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lake Ann, MI
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 16 November 2011

I love staying at the East Lansing Candlewood Suites. Fresh cookies on weekdays, clean and comfortable rooms and affordable suites. A big plus for me is that it is just down the road from the Livestock Pavillion and Exhibition Center at Michigan State University, which hosts a large selection of events, from the Great Lakes International Draft Horse Show to LlamaFest on Labor Day weekend. This hotel offers a special discount rate for events at the Pavillion, as well as for folks coming to the MSU Veterinary Clinic, so be sure to tell them if you qualify for their discounted rates.

Room Tip: the suites are the nicest, and the rooms at the back by the golf course are the quietest.
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  • Stayed October 2011, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Karen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Traverse City, Michigan
Level Contributor
105 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
3 of 5 bubbles Reviewed 17 September 2011

I stayed at this hotel four times, 12 days each time when attending classes for my Masters at MSU.

Room it's OK with everything you'd need but A/C is very noisy and every time I stayed there was a pretty bad smell in the room. Housekeeping was always spraying something in the room before a new customer, like they knew they had to mask some odors. Carpet is very dirty, if you walk on your bare feet it will take little time to notice it, forget white socks.

Housekeeping was rarely coming to check on my room. Although they say there should be some light refresh of the room every day, that happened maybe twice at the most in 12 days. Honestly I paid too much for what I got!!!

Room Tip: Very convenient if you the classes at the Herny Center for Executive Development
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  • Stayed August 2011, travelled solo
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Service
Helpful?
Thank ftoader
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
scout09, General Manager at Candlewood Suites - East Lansing M.S.U, responded to this review, 23 October 2011
Please accept my sincere apologies for not providing a room that was exceptional. We pride ourselves in our commitment to quality here at the Candlewoods Suites, East Lansing and I regret that we failed to deliver. Your comments enable us to improve and I thank-you for letting us have the opportunity to make those areas better. I value your feedback and if I can be of furhter assistance please done't hesitate to contact me at 517-351-8181 xt 419
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leland, Michigan
Level Contributor
7 reviews
5 of 5 bubbles Reviewed 4 September 2011

As usual we were not disappointed. We have been stayng here 6-8 times a year ever since it opened and have never been disappointed. The staff is very professional and it shows in how the hotel is managed.

  • Stayed September 2011, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank LAB308
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
scout09, General Manager at Candlewood Suites - East Lansing M.S.U, responded to this review, 23 October 2011
Thank-you so much for your kind comments regarding your recent stay at the Candlewood Suites - East Lansing, Michigan. I'm delighted that you stay with us 6-8 times a year, that's wonderful! The team strives every day to provide an atmosphere that is professional and to create that "home away from home feeling" Again, thank-you for you positve comments and I look forward to welcoming you to the Candlewood Suites on a return trip.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Madison, Wisconsin
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed 24 August 2011

This was the worst hotel experience of my life. I awoke to blood on the pillows and a bed full of blood-filled bugs. My husband and I both received at least 100 bites combined and have been paranoid that we could have brought bugs home with us. My travels to places like India, Thailand and Brazil were on the cheap but I never had such a traumatizing hotel experience such as this. Will NEVER stay at a Candlewoods Suite ANYWHERE.

Room Tip: If you MUST stay here ask the staff about their bug awareness and preparedness
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  • Stayed August 2011, travelled on business
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
7 Thank ElleJayCash
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
scout09, General Manager at Candlewood Suites - East Lansing M.S.U, responded to this review, 26 August 2011
There is no industry hit as hard as ours when it comes to reports of bed bugs. While no hotel or any other facility is immune from the possibility of being affected, our management team takes a report of this magnitude very seriously as our guests health is our number one priority. If an investigation into a report proves positive, the necessary steps are taken to ensure the hotel is free of any and all pests. Any area found to be affected will under no circumstance be given to a guest without a certified clearance from the appropriate sources. Thank you for notifying our staff and for giving us the opportunity to address this so that we may continue to provide unfailing service and quality accommodations to all our future guests.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Candlewood Suites - East Lansing M.S.U

Property: Candlewood Suites - East Lansing M.S.U
Address: 3545 Forest Rd, East Lansing, MI 48910-3734
Phone Number:
Region: United States > Michigan > Ingham County > East Lansing
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #5 of 9 Hotels in East Lansing
Price Range (Based on Average Rates): £
Hotel Class:3 star — Candlewood Suites - East Lansing M.S.U 3*
Number of rooms: 128
Official Description (provided by the hotel):
Welcome! The Candlewood Suites Hotel East Lansing-a Quality Excellence Award winner for 2 consecutive years-is located on the Michigan State University (MSU) campus and is attached to the James B. Henry Center for Executive Development, a state-of-the-art conference and convention facility and the prestigious University Club of MSU. The Candlewood Suites Hotel East Lansing is conveniently located just a few minutes from the Michigan State Capitol, downtown Lansing, Michigan State University, The Wharton Center for performing Arts and Forest Akers Golf Course. With our excellent location with our friendly and relaxing atmosphere, the Candlewood Suites Hotel East Lansing is the best choice for the business traveler. The hotel, which is now a 100% smoke free environment offers high-speed Internet access, our signature Candlewood Cupboard (convenience store), complimentary laundry facility, a quaint fitness center or access to the University Club Full Service Fitness Facility. Pets are welcome (additional fee applies). ... more   less 
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Also Known As:
Candlewood Suites - East Lansing m.s.u Hotel East Lansing
Candlewood East Lansing
East Lansing Candlewood Suites

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