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East Lansing Marriott at University Place
Ranked #2 of 9 Hotels in East Lansing
Certificate of Excellence
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Nothing but the best!”
5 of 5 bubbles Reviewed 10 July 2014 via mobile

As with my past posting, this is the best hotel in the Lansing/East Lansing area. I commend all management and staff on their courtesy and professionalism as well as how well the property is taken care of and operated.

The concierge service and food/beverage selection is great as well as the staff attending the area. Other Marriott hotels seem to be cutting back on the selections in the concierge lounge.

The only negative I had against the hotel in my last posting was the limited TV channels. That posting was in January this year. Management has already corrected the minor issue!

As for the construction going on, don't let it bother you. You don't hear anything. The only construction I saw was in the lobby. If they didn't update, people would be complaining that the hotel is dated, which it isn't anyway. The updates will only make this hotel that much better.

All Marriott hotels should come and take note of how well this place is operating. However, how another hotel is ranked #1 over this hotel on trip advisor is puzzling to me?

Great job!

Stayed July 2014
Helpful?
Thank NatBkEx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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250 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (33)
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English first
nikitta28
Level Contributor
87 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed 19 June 2014

Had a bad interaction with housekeeping but the managers of the hotel took my complaint seriously and made it right. Bravo for excellent costumer service and transition what would have been a scathing review to a 5 star.

Room Tip: Had an inside room and could hear activity in the courtyard. Not a deal breaker though.
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nikitta28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palm Springs
Level Contributor
134 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
4 of 5 bubbles Reviewed 14 June 2014

For a small town like East Lansing, this is a nice hotel. Large, clean room with a comfortable bed and nice flat screen TV. The service was a bit disappointing as they didn't offer me any of my Marriott Gold benefits upon check in. Additionally the hotel is under major construction and that information is not exposed on the hotel's web site or made public in the reservation process and I guests should be aware in advance. Despite that, I enjoyed the hotel, and would stay again.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank EvanPSP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SILVER SPRING, MARYLAND
Level Contributor
51 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed 9 June 2014

Just steps away from the campus of Michigan State University, this hotel is also right in the heart of the eclectic downtown East Lansing with it shops catering to students and residents alike. The new art museum - which perches off of Grand River Avenue like a metal shark - is only a few blocks away. Diners can easily find something to their tastes at the many inexpensive, but interesting restaurants nearby. Those with fond memories of Beggar's Banquet will find it still open and till serving many of the dishes that you may remember from decades earlier.
The hotel is undergoing some main floor renovation (June 2014) that promises a more welcoming reception area, but the young staff behind the desk were just as cheerful, helpful, and professional as I have come to expect from Marriiot staff. My room on the 4th floor did not have an interesting view, but the interior of the room was nicely decorated and comfortable.
I wish Marriott would include windows that opened, even slightly, like they do on some of their other properties. The slightest breath of fresh air makes it easier for me to sleep - I fear the air conditioner and fan were a bit too loud and made for a fitful night, despite the super comfy bed, pillows, and duvet..
The in-hotel restaurant was lovely for breakfast with a nice and tasty low-calorie egg white frittata topped with fresh spinach, tomatoes, and avocados to add some color and yumminess.
Maybe I've been spoiled with the many coffee shops that appear now everywhere I travel, but I found the restaurant coffee a bit weak and perhaps Marriott could consider serving a local Michigan roast coffee to introduce visitors and tempt residents to enjoy another cup.
Overall, this is my first choice to stay when I am in Lansing -- I used to live there and still return to visit friends. Marriott made many improvements when they took it over from Holiday Inn -- I expect they plan to make a few more to make it even better.

Room Tip: If you want a view of the campus - ask for a room facing Grand River on the highest floor.
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  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank ZOEHART
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Flint, mi
Level Contributor
1,137 reviews
131 hotel reviews
common_n_hotel_reviews_1bd8 570 helpful votes
4 of 5 bubbles Reviewed 1 June 2014

This year (2014), construction projects are overwhelming the MSU campus with many inconveniences. Maybe that is one of the reasons why the East Lansing Marriott picked this year to completely renovate it's lobby area. This is not a mere facelift, but rather, a complete "move the walls around" project.

So far, on my weekend stay (May 31-June 1) I haven't been bothered by the construction activity. Just be aware that this project should take all this year and probably go into 2015 as Phase 2 is started. The end result promises to bring the hotel up to the Marriott premium lobby standards with multiple seating areas with the latest technology.

Why would you stay here? The answer is simple... LOCATION! This hotel has a monopoly on access to the "hipster" downtown East Lansing area. The best local nightlife and the MSU campus is just a couple blocks away. The best downtown events such as the Spring Art Fair and the Great Lakes Folk Festival are right outside the main entrance. The underground parking garage is very convenient (provided that you choose wisely and park near the North "hotel" elevator bank and not the South "office tower" one). The elevators are very fast. You can be from your car to you room in less than two minutes.

The price for staying at this hotel is high. Just as in the "Monopoly" board game... you are staying in the "Boardwalk" hotel, and the rates reflect this. Some unexpected fees that you should be aware of: Parking in the underground garage is $9. a night. Wi-Fi is not free in the hotel rooms ($12.99 per 24 hour period). Wi-fi is supposedly free in the lobby... but remember the construction project... the lobby is being torn up. Argue this point to the nice people at the temporary check-in desk and they will probably waive this fee.

The rooms are what you would expect in an aging Marriott Landmark location. The bed comfort is the best ever.

I had an "issue" when first checking in. The HVAC thermostat battery was dead. It took only two minutes of waiting to get a response from the very professional maintenance man. A reminder that the staff at this hotel are the best that you will come across in any Lansing area hotel...kudos!

Click the "helpful Review" button if this information helped you decide whether or not you decided to stay here... thanks.



Ok... I'm going to step up on my soapbox now and talk a little politics (now is the time to go to the next review if you wish).

A note about the parking fees:... years ago, parking used to be free (to hotel guests) in the underground lot. The East Lansing city government has become one of the worst in the State. Parking all over the surrounding neighborhoods has been affected by the corruption of this local city administration. While the very high local parking rates do help with downtown infrastructure improvements, this mayor and city council have gone overboard and a bit too extreme (think Chicago and NYC as an example). The city of East Lansing has become a lot less "visitor friendly" and I suspect, is being controlled by the student housing landlords. Ok, maybe I'm getting a little-off topic here, but I can remember that it wasn't long ago that East Lansing was a good, economical, place to visit.

Room Tip: During the construction projects of 2014, ask for a room with an outside window view and not a room...
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
4 Thank flintjarvis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Golden, Colorado
Level Contributor
135 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed 27 May 2014

After a long flight delay into Grand Rapids and an icy drive, we arrived at the Marriott in East Lansing shortly after 3am (with a client meeting starting in just under six hours).

The front desk staff was prompt and friendly, helped us get our rental car parked properly underneath the building, and got us to our rooms as fast as he could possibly do so. It was exactly what we needed.

The rooms were nice - certainly not spectacular, but comfortable. Good TV, good bathroom facilities.

The breakfast wasn't a great value, but (again) the folks in the restaurant were friendly, helpful, and attentive.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank DoctorNo303
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victoria, Canada
Level Contributor
42 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed 11 May 2014

Excellent staff, location and clean rooms with great beds and lovely products. The whole staff goes our of their way to be helpful and everyone was pleasant and pleased to do what ever they could to make the stay pleasant.
I was at the hotel to speak at a conference. The hotel has excellent staff who are cheerful, polite and always pleased to be helpful. They go above and beyond like Chis who found me a carton of milk ( I needed tea with milk) when we were checking in after 11. The rooms are very nice with good beds, lovely bedding and the best soap! The location is very convent and you can walk to lots of great restaurants. My only negative is that the air conditioning tends to be loud.
The highlight is Silver and Beyond the fabulous gift shop located off the lobby. My colleagues and I are frequent travellers and we voted it the best hotel gift shop anywhere. The owner is gracious, charming and an inspired buyer. She has a range of jewelry and the best collection of travel bags. I appreciated her help and left with a LUG carry bag and Pacsafe purse that will make my upcoming Italy trip much easier. If you want to give your self a travel perk check it out.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Col P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about East Lansing Marriott at University Place

Property: East Lansing Marriott at University Place
Address: 300 Mac Ave, East Lansing, MI 48823-4331
Region: United States > Michigan > Ingham County > East Lansing
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 9 Hotels in East Lansing
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — East Lansing Marriott at University Place 3.5*
Number of rooms: 180
Reservation Options:
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Also Known As:
East Lansing Marriott At University Place Hotel East Lansing
Marriott East Lansing

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