The room was okay. However, there were several things that needed replacement or repair. The housekeeping service was suspended due to the recent frigid temperatures which we understand. However, when she returned after two days of no housekeeping, she barely touched the place. Floors did not appear to be vacuumed, the dirty kitchen dish rag was not replaced. The internet went out a few times clearly due to the bad weather. However, we initially reported it twice over two hours. The first time we were simply told it was probably due to the weather with no mention of a plan to check into it. The next call an hour later was disconnected. An hour later, we went to the office and the young woman said, "I was going to call about that." We had to wait in the office for quite awhile before she made a call. The next morning, we inquired again and the day staff had no idea the internet was not working! She failed to communicate the issue. The breakfast was okay, but when I got there at 8 am one morning to three staff members just standing around and talking, the hot food was pretty much gone and I had to ask them to replenish. The stay was a big disappointment.
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- Also Known As:
- Gatehouse Suites East Lansing Hotel East Lansing
- Residence Inn East Lansing
- East Lansing Residence Inn