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“Great Service and Hospitality!”

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Holiday Inn Farmington Hills/Novi
Ranked #6 of 13 Hotels in Farmington Hills
Reviewed 10 November 2013

This was my first time to stay at this hotel and was for business. It was an amazing experience. The room was clean and cozy. The staff tried to make our group as happy as they can. Especially for a foreign stranger like us, the shuttle service to and from the local restaurants was very very helpful. I appreciate the manager and his staff for their efforts.

  • Stayed: October 2013, travelled on business
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Thank toshky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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87 - 93 of 179 reviews

Reviewed 7 November 2013

Dave has been great with his personal approach to everyone he meets or greets coming in the hotel. His staff top notch Sonny, Deb, Tasha, for breakfast, Karen and Matt at the Desk. Evenings Ingrid helps with a personal touch at the bar which makes a stranger welcome keep it up and I will be back. I may have missed someone and it is on because I cannot remember all the names but everyone was very polite.

Thanks
Gary

  • Stayed: November 2013, travelled on business
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Thank gmzolp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 October 2013

While visiting my Aunt in Royal Oak Mi I stayed here and the service was shockingly horrible! The front desk associates seemed nice but under pressure. I spoke with the manager, a short fellow with glasses, and he had an arrogance to himself which really seemed odd to me since this hotel is a 3 star. Rooms seemed clean to the naked eye, but i am a hotel jumpper so to speak, i can tell (as a lot of hotels dont) that their sheets are not changed daily. I attempted to ask for clean sheets from a guy i saw vacuuming the hall outside of my room but he barely spoke english and his body odor was most pungent! I know foreigners have peculiar odors but if you work in a customer service field at least shower. This hotel has lost another customer. For the rooms to be as much as they are there isnt much customer satisfaction happening. Get it together Holiday Inn Farmington Hills!

  • Stayed: September 2013
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1  Thank Techsavyy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Farmington Hills/Novi, responded to this reviewResponded 11 November 2013

Dear Techsavyy,

Thank you for your stay with us and reviewing our property.

I am disappointed to hear that your experience with us was not what you expected. I sincerely apologize for the dissatisfaction you had with the level of cleanliness and truly sorry for our facility fell below your standards. Kindly be assured that we treat this matter seriously as we always strive to deliver world-class service to our guests.

We appreciate your feedback as this is our best resource for improving guest services. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Sincerely,

Dhan M
Case Manager
IHGCare

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Reviewed 22 October 2013

i went there for a job interview and stayed in holiday inns next to the company. It is first time that I visited this area and I also asked the front desk about the local dinning places. The room is nice and clean, and service is also good.

  • Stayed: June 2013, travelled on business
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Thank Wenxing L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 October 2013

Me and a business partner were in Farmington Hills earlier in the week for business meetings. This was my first time at this property. I was welcomed as a HI Gold member, and the staff even allowed me to put my business partners points on my account. Thanks for that- I always love free points! :)

My first impressions of the hotel and common areas was that it was very clean. This continued into my room and I found the suite style of the room to be welcoming. Having (2) Flat Screens, fridge and microwave was actually a very nice sight for a full-service hotel. The bed was very comfortable. I also will go out of my way to note all of the digital TV channels that were available. I don't think that I have seen that many digital channels in any hotel in my travels. While I appreciate the air/heat unit is not a through-the-wall unit as you find in the majority of travels, the room did not cool to my expectations.

The Red Lion was above average for hotel restaurant's. The food was pretty good, and the service was very good. My only feedback for the Red Lion is to add some more "local" beers. The breakfast was very well done. Please forward my compliments to the kitchen staff on breakfast.

Overall, I would definitely stay at this hotel again without any question. The rate paid was very acceptable for the service and the comfort levels provided. Holiday Inn should be VERY PROUD to have their name on your hotel.

Room Tip: Get ahead of the cooling needs of the hotel when you walk in and take the controls to maximum cold.
See more room tips
  • Stayed: October 2013, travelled on business
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Thank HI-Gold-Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
david e, General Manager at Holiday Inn Farmington Hills/Novi, responded to this reviewResponded 18 October 2013

Thanks for staying at our hotel. We appreciate your business and look forward to your return :)

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Reviewed 16 October 2013

probably the worst Holiday Inn we have ever stayed at. For a non smoking hotel the smoke smell was so bad, I thought we were going to have to leave and find a different hotel, my allergies just couldn't take it. Then we went to the pool/hot tub, mainly for the hot tub, which wasn't even as warm as bath water. It was more the temp of lake water, freezing. We actually had to take hot showers when we got back to the room to stop our teeth from chattering. The room was decent. The breakfast was lack luster. It's not any different than the free buffets at any other holiday inn, however it cost $20 for it. And it was a little on the cold side, but we did go right at almost time to close up. The waitress was nice. I told the front desk of the issues and she said she would have the GM contact me. And as of today 4 days later, still no contact. to bad, I am always booking hotels in that area for work, guess they lost my business.

  • Stayed: October 2013, travelled as a couple
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Thank 4theloveofsand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
david e, General Manager at Holiday Inn Farmington Hills/Novi, responded to this reviewResponded 18 October 2013

I truly apologize for the experience you had at our hotel. I do not have your correct phone number. Please contact me ASAP and I will work with you to resolve the smoke issue as well as the whirlpool temperature.

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Reviewed 4 October 2013

I stay at this location every few weeks for business. My stays have always been made to "feel like home". I frequent the Restaurant in the evenings and the bartender/host/waitress Ingrid is always a pleasure to talk to. She is a breath or fresh air after a long days work. Rooms are always clean and comfortable with wifi access that has never let me down like some hotels that I stay at weekly. I always look forward to breakfast, flat screen TV with the news while reading the newspaper. Friendly faces and good sellection on the buffet. I really appreciate Sonny's smiling face in the morning as she always goes out of her way to spend a few minutes chatting with me and assure I dont need anything else like a bottle of water for my morning travels.
Again thank you to all the friendly staff, especially Ingrid & Sonny. I appreciate you making me feel at home.

  • Stayed: October 2013, travelled on business
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Thank Matt1123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
david e, General Manager at Holiday Inn Farmington Hills/Novi, responded to this reviewResponded 18 October 2013

We appreciate your comments and thankyou for staying at our Hotel. Your business is greatly appreciated

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Additional Information about Holiday Inn Farmington Hills/Novi

Address: 37529 Grand River Ave, Farmington Hills, MI 48335-2879
Phone Number:
Region: United States > Michigan > Farmington Hills
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 13 Hotels in Farmington Hills
Price Range: £67 - £118 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Farmington Hills/Novi 3*
Number of rooms: 135
Official Description (provided by the hotel):
The Holiday Inn & Suites in Farmington Hills/Novi is a three diamond, full service, all suite hotel providing exceptional service, free wireless high-speed Internet and free local calls. We are conveniently located to I-696, I-275 and M-5. We have easy access to Livonia, Novi, Southfield and Detroit. The Holiday Inn Hotel & Suites Farmington Hills/Novi is the recipient of the 2007 Renovation Award. Everything has been designed for business and leisure travelers alike. Our meeting/banquet space accommodates up to two hundred people. Nearby offices include General Motors, Hitachi, Nissan, Tower Automotive, Magna and TRW. The nearby expressways allow quick access to local attractions and sports centers such as Greenfield Village/Henry Ford Museum, Ford Field, Palace of Auburn Hills, Twelve Oaks Mall, Detroit Casinos, Detroit Zoo, Founders Sports Park, Canton Sports Center, Compuware Arena and Comerica Park. We are the host hotel for the Rock Financial Showplace located only a few miles away. Attending the Great Lakes Art Fair, Int'l Gem & Jewelry, Mustang Memories All Ford Show or the W. Oakland Rib Cook Off & Family Fest at Rock Financial Showplace - our Direct Dial Phone located at RFS provides convenient complimentary shuttle service. Our team of highly qualified staff will provide nothing less than world-class professional, courteous and responsive service at the Holiday Inn & Suites Farmington Hills. ... more   less 
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Also Known As:
Holiday Inn Farmington Hills/Novi Hotel Farmington Hills
Farmington Hills Holiday Inn
Holiday Inn Novi

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