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“Are you kidding?”

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Fairfield Inn & Suites Detroit Farmington Hills
Ranked #1 of 12 Hotels in Farmington Hills
Certificate of Excellence
Chagrin Falls
Level 3 Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Are you kidding?”
Reviewed 1 June 2014 via mobile

This place is a mess! The hotel employee told me to take the stairs which are covered with garbage and debris from construction. The hallway smells. Walked into the room and it's 90 degrees in here. This cannot seriously be a marriott property. And if it is, shame in marriott.

Stayed June 2014, travelled on business
Helpful?
4 Thank DebfromOhio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MartinAbdulnoor, General Manager at Fairfield Inn & Suites Detroit Farmington Hills, responded to this review, 7 June 2014
Thank you for taking the time to leave us a review and sharing your experience with the Fairfield Inn & Suites Detroit Farmington Hills.

I'm sorry that you weren't pleased with the fact that we were under renovation to fully remodel and update the hotel to better serve our guests. At the time of check in next to the desk is a life-size poster stating we are under renovation and to pardon our dust as we work. I wish you would have taken that into consideration at the time of check in so it would be an inconvenience to you.

We are working hard to keep dust and debris to a minimum and we are close to being finished. When the front desk attendant told you, you could take the stairs she did mention the elevator (which was absolutely spotless) or offered the stairs as it was closer to your room.

You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust and hope to serve you again in the future. If I may be of assistance, please don’t hesitate to contact me.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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201 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (45)
Date | Rating
  • English first
  • Italian first
  • Any
English first
ontario
Level 4 Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 22 May 2014

We stayed here 1 night on our way home to Canada.

The hotel itself is a typical Fairfield - clean, slightly above average breakfast with a nice pool and workout room. The cookies and coffee in the lobby are a nice touch!


The hotel is being renovated but they made sure to inform us that the noise would end at 5 PM that day. They offered to stop work in the hall right away if it was going to bother us. It did not.

The room itself was clean and the bathroom spotless. We requested extra towels and pillows and they were in our room when we arrived.

The bed was comfortable but the air conditioning was a little tricky. Apparently they were having some issues with it while we were there but a quick call down to the desk solved the problem.

Also, the lamp between the two beds needed a new bulb and one was delivered and replaced quickly.

What sets this hotel apart from others (both in and out of the Marriott chain) is their level of customer service.

They go above and beyond the call! Brandon was EXCELLENT. He greeted us with a big smile, explained all aspects of the hotel, offered us cookies and coffee and provided us with printed directions to the mall.

When we returned after shopping, he stopped what he was doing to make sure that we found the mall and had a good shopping experience. He was available at all times to help with whatever we needed.

He is friendly, upbeat and helpful without acting like he is being forced to do so. He made us believe that he genuinely enjoys his position.

The rest of the staff were friendly as well and if I have one concern, it would be that the breakfast staff consider wearing a hairnet - big hair and very long. Although, we did not find anything in our food that shouldn't be there!

We had just checked out of The Henry - Autograph Collection (3 nights) and the Henry could learn a lot about customer service from Brandon and the staff at the Fairfield - Farmington Hills.

We travel a lot and usually stay at a different hotel within the Marriott chain each time - anything from Gaylord to Town Suite. However, we will stay at this Fairfield again when we return to the Detroit again in the Fall.

Thank you Brandon - you are a keeper!!!!!!!

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mason1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Austin, Texas
1 review
Reviewed 11 May 2014

Alright in order to accurately understand how much we appreciated the hospitality of this hotel you have to have some background of what brought us there. We are a touring band and decided to drive overnight from Toronto straight to Detroit..we were EXHAUSTED! I called and reserved the room with the front desk, I told them I would need early check in and they worked with me to make sure this happened. We were greeted by Sylvia at the front desk, who will forever be known by us as the nicest concierge on the planet. She fixed up our room complete with extra towels in the blink of an eye, directed us toward incredible local breakfast and knew more about Detroit than google could feed us. This place was just fantastic, ample parking in a safe area of the city, continental breakfast the next morning was great and in true fashion Sylvia was there greeting every guest by name and cracking jokes left and right. Pick this hotel if you are in Detroit, you can't go wrong.

Thanks for everything Sylvia!

Sincerely,

Calliope Musicals

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chris W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Encinitas, California
Level 6 Contributor
186 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 8 May 2014

We were upgraded to a king bed with an in room jacuzzi. It would have been better to keep the two queen beds as I was sharing with my Mom. The bed was big enough to not feel like we were on top of each other but not ideal. We were there for a family wedding and had lots of relatives in the hotel. We used the hot tub and pool and enjoyed the breakfast - even my sister who cannot eat any milk, soy, wheat, yeast, etc was able to eat a hard boiled egg and coffee. The area is quiet and peaceful. Very nice.

Room Tip: Top floors are quieter as you can hear people walking above you on lower floors.
See more room tips
  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank looski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St. Petersburg
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 12 April 2014

We were greeted by Sylvia at the front desk upon our arrival. She provided excellent service and abundant information about the property. The entire staff we encountered was friendly and helpful. The property was undergoing renovations, but the room was clean and Sylvia made sure she placed us as far away from the renovations as possible. Breakfast was delicious with plenty of healthy options as well as traditional breakfast choices. A very pleasant experience.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JayZ1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cincinnati, Ohio
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 April 2014

Was greeted by a great young man at check in, who could talk to anyone and was willing to help in any way he could. When I left the hotel, I accidentally left my I-Pad behind and lady called me right away and asked how she could return it. All I had to do was give her my credit card information and they shipped it to my home address, and even took it upon themselves to make sure it was protected during shipment. What a great staff….keep up the great work.

  • Stayed April 2014, travelled on business
    • Location
    • Service
Helpful?
1 Thank Colleen Schmidt W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ann Arbor, Michigan
1 review
Reviewed 9 April 2014

Stayed here while I had a convention to go to... The staff was wonderful and the manager seems very interactive and alert with his guests and front desk. I believe they were undergoing renovations. That didn't keep them distracted from their guests. Will definitely stay here again

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ghreenha0601
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Fairfield Inn & Suites Detroit Farmington Hills

Property: Fairfield Inn & Suites Detroit Farmington Hills
Address: 27777 Stansbury Blvd, Farmington Hills, MI 48334-3861
Region: United States > Michigan > Farmington Hills
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 12 Hotels in Farmington Hills
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Fairfield Inn & Suites Detroit Farmington Hills 3*
Number of rooms: 91
Reservation Options:
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Also Known As:
Fairfield Inn Detroit Farmington Hills Hotel Farmington Hills
Fairfield Inn Farmington Hills
Fairfield Farmington Hills
Farmington Hills Fairfield Inn

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