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“Awesome family fun!”

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Zehnder's Splash Village Hotel & Waterpark
Ranked #3 of 8 Hotels in Frankenmuth
Certificate of Excellence
Reviewed 17 July 2014

A friend of ours recommended staying at Zender's Splash Village. We got a family suite upgrade for only 25 dollars extra! The suite was beautiful and just off the main hall to the water park. We did not have any trouble with excess noise that other people complained of. We got treated to a movie each night we stayed there in the lobby. The pizza and cheese bread were AWESOME! The water park was great for our 2 & 3 year old. We spent most of the time in the small pool until my 3 year old fell in love with the slides. My only complaint is that the lifeguards were not paying attention to what was going on at the purple kiddie slides or the green slide attached to the slash pad. When there was only one it was great. They watched the kids getting off and on. However, when there were 2 on the same slide they were busy talking to each other and not watching who was going down the slides at all. We were there for 3 days and it happened each day, every time there were 2 lifeguards at the slides. Since this is a water park I think their job as a lifeguard should be taken more carefully. We were lucky enough to have 2 other adults with us so we were able to watch our children closely. There were lots of kids without direct supervision. I mentioned this at the front desk and was told they would look into the issue.
Overall, the stay was fabulous. The hotel is nice, clean, and close to downtown. We can't wait to go back when the extension opens!

  • Stayed: July 2014
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2  Thank 3angelgirlsmommy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zehnders, General Manager at Zehnder's Splash Village Hotel & Waterpark, responded to this reviewResponded 30 July 2014

Hello, thank you for your valuable feedback, I will definitely pass along your concerns and comments to our Aquatics team, so that we can continue to improve our overall operation. We are so happy to hear that you and your family had so much fun during your visit. Thank you so much for leaving your feedback on Zehnder's Splash Village and we look forward to seeing you again in the near future.

Sincerely,
Douglas Lemcke
General Manager of Zehnder's Splash Village Hotel & Waterpark

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724 - 730 of 1,120 reviews

Reviewed 12 July 2014

We have been coming here every summer for the last four years and every time we have more fun. The staff are always so helpful and polite. My youngest son lost his Drumstick doll from last year,and the arcade was all out of them,but the front desk staff found one for us. When my son got the doll,his face lit up so much,that for the rest of our trip that was all he could talk about. To me that is service above and beyond. Can hardly wait till return next year.

Room Tip: Choose a room overlooking the Christmas store(Bronner,s) the whole place is lit up at night all year...
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  • Stayed: July 2014, travelled with family
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2  Thank Clint C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zehnders, General Manager at Zehnder's Splash Village Hotel & Waterpark, responded to this reviewResponded 16 July 2014

Hello, thank you for your continued patronage to our Hotel & Waterpark! We are so glad to hear your familiy had a great time at our facility and sincerely appreciate your business. We look forward to seeing you sometime soon. Thanks again!

Sincerely,
Douglas Lemcke
General Manager of Zehnder's Splash Village Hotel & Waterpark

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 July 2014 via mobile

We try to go here 1-2 times a year and we love how this hotel is overlooking the Christmas lights at bronners. This experience was more disappointing than any others. We arrived early and paid extra to get into a suite. We went to the kids hotel pool to only have to find someone to come fix the kids pool. It wasn't working. Let alone it looked like it hadn't been cleaned in a while. There were a few bugs in it. Anyways, after dinner we weren't able to go back since they closed down the pool area for swim lessons. By the time they are done the kids were done for the night. I don't think we will come back. Knowing we only go there for the lights and the pool and not the waterpark, I feel it was a huge waste of money. They should be telling there guests before booking that there pool cannot be used at all times. VERY DISAPPOINTED. Then when I brought it up with the manager he just smiled and said well we are the only hotel around the area for swim lessons. Glad they can cheat there guests into spending the full amount when there amenities are NOT avail the whole stay

  • Stayed: July 2014
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2  Thank schoop2004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zehnders, General Manager at Zehnder's Splash Village Hotel & Waterpark, responded to this reviewResponded 16 July 2014

Hello, thank you for taking the time to review Zehnder’s Splash Village! I sincerely apologize for your less than satisfactory experience. I am unaware of any maintenance issues we have had recently in our tower pool area. I do apologize for any cleanliness issues during your visit; our aquatics team should have caught that. We would have corrected the situation immediately. In regards to our swim lessons, we take great pride in the fact that we provide a valuable service to the children in our surrounding communities. Our swim programs are designed to teach our youth how to swim safely and are very much appreciated throughout our area. I apologize for any inconvenience this may have caused during your visit. Our tower pool area is open from 9am until 10pm and closes from 5pm until 8pm Monday thru Thursday for our swim lesson program. In the summer month’s we only run our swim lesson program on Monday and Tuesday evenings from 5pm until 8pm. We do post our hours of operation at the tower pool entrance. Again, I apologize for any inconvenience you experienced during your visit. If you would like to discuss your feedback further, feel free to contact me personally at 800-863-7999 or at webmaster@zehnders.com.

Sincerely,
Douglas Lemcke
General Manager of Zehnder’s Splash Village Hotel & Waterpark

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 July 2014

Enjoyed our stay. Good value with the Splashtastic package. Breakfast buffet and pizza were great. Quiet room. Waterpark has some nice attractions. Everything is kind of crammed in a small space so not a lot of room for spectators. Hopefully this will be better once the new area opens. Beds were terrible and pillows were worse. Great proximity to downtown Frankenmuth and Birch Run outlets.

  • Stayed: June 2014, travelled with family
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1  Thank MI_Hawkeye617
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zehnders, General Manager at Zehnder's Splash Village Hotel & Waterpark, responded to this reviewResponded 10 July 2014

Hello, thank you for taking the time to review Zehnder's Splash Village Hotel & Waterpark! We are glad to hear that you have a good time while visiting our property. We are sorry to hear that our beds did not meet your expectations, as we receive many complements on our beds. If you would like, please feel free to contact me personally at 800-863-7999 and I will personally look into the matter. Again, thank you so much for leaving your feedback as we are always looking for ways to improve our guests overall experience. Thanks again and we hope to see you again sometime soon.

Sincerely,
Douglas Lemcke
General Manager of Zehnder's Splash Village Hotel & Waterpark

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 June 2014

Great family vacation! Rooms were better than average but smelled a bit musty, but very clean, GREAT Beds and very reasonable w/ the food package. Water park was VERY good but will be better as they are adding on(to be open Sep 2014),just missed it. Great location. Tons to do and see.

  • Stayed: June 2014, travelled with family
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1  Thank Don T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zehnders, General Manager at Zehnder's Splash Village Hotel & Waterpark, responded to this reviewResponded 10 July 2014

Hello, We are so happy to hear that you and your family had such a great time. We really appreciate your feedback and look forward to seeing you again soon.

Sincerely,
Douglas Lemcke
General Manager of Zehnder's Splash Village Hotel & Waterpark

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 June 2014 via mobile

Great for kids 10 & under. We had a lot of fun...quite pricey but they let us check in early which was very nice. We will definitely be back. Bring your own beverages for your room and stop out to grab food if you want to save some money

Stayed: June 2014, travelled with family
Thank Cara D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zehnders, General Manager at Zehnder's Splash Village Hotel & Waterpark, responded to this reviewResponded 10 July 2014

Hello, thanks for taking the time to review Zehnder's Splash Village Hotel & Waterpark! We are glad that you had a nice time and look forward to seeing you in the near future. Thanks again!

Sincerely,
Douglas Lemcke
General Manager of Zehnder's Splash Village Hotel & Waterpark

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 June 2014

We've stayed here a few times but my daughter wanted to go for her 12th birthday. They put a Happy Birthday banner on the door and upgraded our room. We had dinner at the restaurant downstairs and everyone was very nice and the food was good and reasonably priced.The water-park keeps the kids busy. Once the new side opens, there will be so much more to do. It was a great visit. They made the day very special and we will come back!!!

  • Stayed: June 2014, travelled with family
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Thank Carolann S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zehnders, General Manager at Zehnder's Splash Village Hotel & Waterpark, responded to this reviewResponded 25 June 2014

Hello, thank you so much for taking the time to review Zehnder's Splash Village Hotel & Waterpark. We are so happy to hear that you and your family had such a great time. We really appreciate your feedback and look forward to seeing you again soon.

Sincerely,
Douglas Lemcke
General Manager of Zehnder's Splash Village Hotel & Waterpark

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Zehnder's Splash Village Hotel & Waterpark

Address: 1365 South Main St, Frankenmuth, MI 48734
Phone Number:
Region: United States > Michigan > Frankenmuth
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 8 Hotels in Frankenmuth
Price Range: £82 - £307 (Based on Average Rates for a Standard Room)
Number of rooms: 178
Official Description (provided by the hotel):
Zehnder's Splash Village Hotel and Waterpark offers 178 deluxe accommodations including 74 family suites. Enjoy over 50,000 sq. Ft. Of aquatic fun with our six-story family raft ride and super loop body slide; zero-entry activity pool with water geysers, water basketball and volleyball, Action River, Splash Landing play area, Dumping Bucket, Giggling Gorge and Perilous Plunge 4 story tube slides, relax in the Whimsical Whirl Hot Tub or just float along the Crooked Brook Creek Lazy River. For the landlubber have fun at our arcade or lunch at Elf hollow cafe or the Mushroom Grille. A towering 26-foot tree is a prominent feature in the hotel lobby with a large gas fireplace built into the trunk. Zehnder's Splash Village includes elves and fairies as part of the waterpark and hotel's overall theme. Complimentary shuttle service is available to Zehnder's Restaurant and The Fortress Golf Course. Come and join the fun today at one of Michigans top family destinations and Frankenmuth's largest and only indoor waterpark, Zehnder's Splash Village Frankenmuth, MI. ... more   less 
Also Known As:
Zehnder`s Splash Village Hotel And Waterpark
Zehnders Splash Village Frankenmuth
Zehnders Splash Village Hotel Waterpark
Zehnder's Splash Village Hotel & Waterpark Frankenmuth, Michigan

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