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“Sad condition”
Review of The Ridge

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The Ridge
Ranked #10 of 13 Hotels in Gaylord
Okemos
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Sad condition”
Reviewed 25 August 2014

Our group was composed of four couples who spent three days at Marsh Ridge for a golf getaway. though the food at Jacs restaurant was fine, the condition of the rooms and common facilities were awful--from the dated rooms to the peeling exterior to the missing and broken screens, knobs, and toilets, this place was terrible!!! Ice machine was broken and we had to travel about a quarter mile to get ice. even though we were supposed to have free wifi, even tht did not work at all during the three days we were there. We reported several problems and finally gave up as nothing was done about them. we stayed at Marsha Ridge in2013 and had similar problems but the staff assured us that we would be in a different and supposedly more updated building. we were very disappointed and will not be returning!

  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
5 Thank Jeri M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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46 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (9)
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St. Marys
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 9 August 2014

Fun course to play with great elevation changes, rooms were clean and comfortable! Pool would have been nice but it was being worked on. The restaurant..... Jacs Place had very good food! I am pretty sure we will come back some day.

  • Stayed August 2014, travelled with friends
    • Location
    • Rooms
    • Service
Helpful?
1 Thank RICHARD P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newberry, Michigan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 July 2014

we had a fantastic time ! staff was very kind and seemed upbeat and happy, food, bar and room perfect. if I had to find something anything wrong it would simply be that the bed was way to firm. I will be going back again asap.....

  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank DBDM2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clarkston, Michigan
Level Contributor
60 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 30 June 2014

The golf course is challenging and in decent shape. The staff were very nice and friendly. The rooms themselves are large, but very basic. Our room had a mini fridge, microwave and coffee maker, but no blow dryer. We were there on a $200 deal - two days of golf, voucher toward dinner and lodging, so I can't really complain. The food was good - we paid the up charge for the prime rib dinner. We made a stop at a local party store to get refreshments for the course, so saved some money there.

Play on the course flowed great the first day. The course was a little jammed up the second day due to a large group in front of us and the marshal pretty much said he would stay on them, but that was about it. It rained for about 20 minutes and that seemed to do the trick as far as the rate of play - we pretty much had the course to ourselves after that.

My only complaint is the same as several others - the bed pillows are sad and when you request more, they never show up with them. Other than that, I thought the bed was fine. With so many complaints about this item, you think they would just fix it already!

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cheryl S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ada, Michigan
Level Contributor
117 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed 13 April 2014 via mobile

Stayed at Bergen Lodge for two nights with a group of friends in April 2014. The room was ok, seemed clean enough. Only two sets of towels when three of us had checked in. Pull down bed was a little skimpy in the mattress dept but otherwise ok. One of my friends got sick from the food at the restaurant and used all the towels to clean up. Nobody answered the phone at the front desk so that we could request new towels. This was 8 am when you might reasonably expect someone to be there. So no shower for us the first morning! Used the one remaining hand towel to wash up. We did get towels later in the day but not when we needed them. The common areas in the lodge were nice for our group to gather in.

We ate dinner at Jac's place on Friday night. Slow service, and we were given only the "expensive" menu. Didn't know there was also a burger and pizza menu until we saw other tables getting those foods. Would have been nice to have a burger rather than paying almost $20 for pasta. And, as I said, one of our group got sick from her meal.

Our gathering moves to different places every year. This was ok but I'm not in a big hurry to come back.

Stayed April 2014, travelled with friends
Helpful?
1 Thank Mary C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
5damage5, Manager at The Ridge, responded to this review, 29 June 2014
Sorry to hear of your experience hear. We have two new chef's that have taken our food quality to a new standard and has done a excellent job at keeping the kitchen area clean and tidy. Again, sorry to hear of your experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Grosse Pointe, Michigan
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 18 September 2013

My wife and i went to Marsh Ridge in mid Sept. 2013. There were highs and lows at this "Resort".
First of all, the golf course was great! Not busy at all, excellent layout, difficult greens, great fairways. That is where the highs ended. Lowest of the low was the food at this facility. My wife and i both became sick after eating in the restaurant. The receptionist was no help what so ever and was very fake. Rooms had new carpet and paint but were dirty. Bathtub was slimmy and slippery. Cleaning staff and housekeepers were rude and lazy. Bedroom walls were paper thin. Swimming pool was empty and hasn't been used in years. Some of the outer buildings on the property were surrounded by debris and clutter and were not well kept. If it wasn't for the golf course i would never go back. But i will absolutly never stay the night again or eat at this location again!

Room Tip: Good Luck if you are sleeping here
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Matthew C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Gaylord hotels

Windsor, Ontario
Level Contributor
94 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 185 helpful votes
Reviewed 15 August 2013

Me and a group stayed here for a nights stop over on a golf weekend. We got the "scramble" deal ... I thinks that's what it was called. So it was $90/per golfer, you got a room for the night, a round of golf with range balls as well as a pizza and a pitcher of beer ... Great deal!! The course was decent. The tee boxes need some love. Too many were really beat, sandy or just not cut. The layout was fairly challenging, some holes were a bit goofy in my opinion. Lots of blind shots, but some nicely laid out holes as well. I think as someone else had stated the course needs more grooming. The trees need cutting back in many tee areas and around greens ... all the shade seems to be taking its toll. True "Up North" experience, some excellent elevated tee shots. The rooms themselves were acceptable. They were clean enough for a group of golfers. Now I wouldn't take my wife there. The bathroom was funky as pointed out below, the shower/bath is open to the room through a sort of sliding closet system. Hilarious. Anyway, I thought all of the staff there were very pleasant and helpful. The dining room on a Thursday was totally PACKED. People were enjoying themselves, live music playing. Good times. I suppose if I got the deal again, Id probably stay a night. For the money how much can you complain ...

  • Stayed July 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GettinErDun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Ridge

Property: The Ridge
Address: 4815 Old 27 South, P.O. Box 1367, Gaylord, MI 49735 (Formerly Marsh Ridge Resort)
Region: United States > Michigan > Otsego County > Gaylord
Amenities:
Bar / Lounge Business Centre with Internet Access Free Parking Kitchenette Restaurant Suites Wheelchair access
Hotel Style:
Ranked #10 of 13 Hotels in Gaylord
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — The Ridge 2.5*
Number of rooms: 59
Official Description (provided by the hotel):
Experience Northern Michigan's Friendliest Resort. The Ridge offers Stay and Play Golf and Snowmobile Packages. Hotel rooms offer 1 King and 1 Queen bed, flat screen T.V.s, large common areas, and are within walking distance from our restaurant. The Summit Grill at The Ridge offers a warm and relaxing environment while enjoying our scenic views, and our outstanding food created by our award-winning Chef. ... more   less 
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Also Known As:
Marsh Ridge Hotel Gaylord

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