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“Don't let the bed bugs bite!”

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Americas Best Value Inn Gaylord
Ranked #12 of 13 Hotels in Gaylord
Muskegon, Michigan
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Don't let the bed bugs bite!”
1 of 5 bubbles Reviewed 7 August 2014

Room looks decent at first glance. A closer look at the beds and you will see mattresses and sheets that have obviously never been replaced in several years. We just needed a place to sleep, so decided to stay, regardless of the fact that the highway traffic will keep us annoyed with the window that does not close. After sitting on the beds for about an hour, watching TV, we see small bugs climbing up the wall above the headboard of one of the beds, 2 more appeared on a pillow, one ran across the bed which made my dog jump. We lift up the mattress and see tons of molted skins and stains. We packed up and left at 1am, completely horrified and now paranoid. The manager didn't seem surprised, but claimed this is the first he'd ever heard of bedbugs at this place. I see another review on here that someone else had a run-in with them there as well. Taking all the precautions with our luggage and clothing washing/drying everything on HOT to avoid infestation on our home, since we had to leave our luggage on the floor in the hotel, as there were no luggage trays available. Steer clear of this place!

Room Tip: Go somewhere else!
See more room tips
  • Stayed August 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
2 Thank Stephanie J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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77 reviews from our community

Traveller rating
    3
    9
    8
    15
    42
See reviews for
26
23
6
7
Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    2 of 5 bubbles
  • Rooms
    2 of 5 bubbles
  • Service
    2.5 of 5 bubbles
  • Value
    2 of 5 bubbles
  • Cleanliness
    2 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • Any
English first
Brighton
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 2 August 2014

So a family member booked 3 rooms for our family reunion, and on the 4 hour drive up north we decided to read the reviews...
"Oh it can't be that bad!" we laughed!
TRUST THE REVIEWS!
Uh, you may or may not get lucky and get a room that's been cleaned.
Two rooms were ok at best. The third was disgusting and obviously wasn't cleaned at all. Proof is in the pictures.
DON'T STAY HERE!!

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KateLfromMI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St clair shores
1 review
1 of 5 bubbles Reviewed 25 July 2014

Bed bugs in the beds. Also, tiny blood splatters all over the walls as if someone had been murdered in there and be person who cleaned up after didn't do a great job. When we told the staff, who seemed to be a family, they were extremely creepy about it as if they already knew there were weird things happening in that room. They sit ask a single question and gave us our money back immediately. They acted as if they weren't surprised about the blood or the bugs.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KaitlynV92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Waterford, Michigan
1 review
4 of 5 bubbles Reviewed 14 July 2014

We stayed July 3-6 2014. Although our room did not have a fridge when we checked in, the man at the desk, Simon, went out and bought one brand new when we explained I needed one for my insulin. It was clean, quiet, very nice. We will definitely be staying again.

Room Tip: This is located right off the freeway. You do not get bothered by any traffic noise in any room.
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  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank paula c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Livonia, Michigan
1 review
2 of 5 bubbles Reviewed 7 July 2014

I do not believe very many people have a good experience at this hotel. Walked in and waited for 15 minutes to have someone to even notice us waiting at the front desk...bad sign. Key cards failed often. Room was clean but blankets had holes in them. Light shade had hole in it. Light bulbs need to be replaced. Breakfast although minimal was okay but not attended and refreshed. You had to constantly ask for a refills. No fruit only cereal & bagels and no real place to sit and eat your breakfast. Pool and Hot tub out of service and have been for a while but when I booked it did not say this. I have since checked and it has been updated as under construction. Most annoying thing was they turned the Wi-Fi off at night. No elevator, no ice on 2nd floor. This is just a bed and clean bathroom but get directions on how to use the shower.

Stayed July 2014, travelled with family
Helpful?
Thank Sue T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
4 of 5 bubbles Reviewed 6 July 2014

I was super impressed with the professionalism and interest in our well being at this inn.
Simon was very attentive to all details. I give him a 5 point rating on a 5 point scale. It was a pleasure to do business with him!

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kenneth S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Essexville, Michigan
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 24 June 2014

Upon arrival we found the new manager sleeping on the front lobby couch, snoring loudly. We overlooked the renovations and mess all around at the time, but were unhappy that the pool area was out of order. The pool was dry and obviously had been for some time as the paper signs on the doors stating "Pool Closed" were old with curled edges. We specifically wanted a pool for our daughters and I to use, and nothing on website stated pool closed for repair. The room was average, with two lopsided beds. Average cleanliness. Exterior doors were very rusty and splitting, being pulled from hinges - leaving an open door for insects and mice.

The thing that caused our greatest concern was being awoke at 6:00 am by the owner and wife arguing so loudly that we could hear them in our room. Later that morning we witnessed the owner yelling at the staff who had gathered outside the front door. We decided that was the last straw, and fearing for our safety, we requested a refund for the next two nights. After a heated argument with the owner, we were finally refunded our additional two nights.

The staff members were very helpful and friendly, but it was obvious that the owner is a foreigner, who is unaware of our culture and the type of professionalism that is required to be successful in the hospitality business.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rae B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Americas Best Value Inn Gaylord

Property: Americas Best Value Inn Gaylord
Address: 2880 S Otsego Ave, Gaylord, MI 49735-8435
Region: United States > Michigan > Otsego County > Gaylord
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #12 of 13 Hotels in Gaylord
Price Range (Based on Average Rates): £
Hotel Class:2 star — Americas Best Value Inn Gaylord 2*
Number of rooms: 40
Official Description (provided by the hotel):
Americas Best Value Inn - Gaylord features 40 spacious guest rooms. All of our pet friendly guest rooms offer hi-speed Internet access, cable TV with HBO, microwaves, and mini-fridges. Other hotel amenities include complimentary continental breakfast, coffee and tea available 24 hours a day in our lobby, and complimentary newspapers. We are looking forward to seeing you soon. ... more   less 
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Also Known As:
Royal Crest Hotel

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