I have stayed at this hotel for years. We have stayed at every hotel at this exit, and decided the Alpine lodge is our favorite due to the amazing survice and home away from home feeling the staff always gives us. The Atrium and Pool are always clean, the breakfast attendants always kind and helpful. The Wifi is reliable and the beds are always comfortable.
We have stayed here 3 times in the last 8 months while under the new owners. Our first stay in February 2014, the owner took a personal interest in our comfort. He went out and bought a space heater just to put in our room when I said I couldn't get warm. (Come to find out later I had the beginings of a horrible flu. Cold feeling not the hotel's fault. I was that way before I got there.)
Our 2nd visit in June 2014 there were noticeable improvement to the amenities in the rooms. The addition of fridges and microwaves, and new coffee makers and TVs. The free breakfast was also overhauled and now included many more warm offerings in addition to the traditional continental breakfast pastries, cereals and breads.
Visit #3, August 2014: Major improvements to the common areas. The hotel's appearance and ambiance is starting to resemble the quality of the service the people offer there. Upon further discussion with the staff, there are many more improvements to come. I can't wait to see the transformation when we come back in a month.
It's so obvious that the new owners care about the experience they offer to their customers when they stay, and they have a plan in progress to make it even better.
Thanks for always being consistently there for us and making us feel like family when we are coming home from the hospital in Detroit.
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- Also Known As:
- Alpine Hotel Gaylord
- Best Western Gaylord
- Gaylord Best Western