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Riverwalk Place Resort & Spa
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Reviews (418)
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Reviewed 18 August 2014

Friends recommended Riverwalk Place. I wanted a to recognize my daughter's 40th birthday with a special celebration. She loves going to the spa so I thought this would be a perfect way to make her happy. Neither of us was disappointed with the hotel, restaurant, or spa! We would return in a heartbeat!

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank EnergizerBubbie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Meghan K, Public Relations Manager at Riverwalk Place Resort & Spa, responded to this reviewResponded 20 August 2014

EnergizerBubbie - Thanks so much for writing us a review here on Trip Advisor! We are so glad to hear you enjoyed your stay with us and hope to see you both again soon! Belated Happy Birthday to your daughter!

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Reviewed 18 August 2014

The suite was beautiful. It was confusing to register when we arrived. Had to go to the car areA as there was no counter service. Also, the tv in the larger bedroom (suite 305) was not working. Other than that, I would recommend staying here.

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Redwing1985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Meghan K, Public Relations Manager at Riverwalk Place Resort & Spa, responded to this reviewResponded 20 August 2014

Redwing1985 - Thanks so much for writing us a review- we appreciate your feedback and will strive to make the check-in process easier as well fix any issues with the TV in your room. We hope to see you again soon!

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Reviewed 12 August 2014

I stayed in a standard double. Perhaps the suites are different. This pl has the architecture to be a luxury or design boutique hotel but falls short.

PROs
Restaurant below with outdoor seating overlooking the river.
The landscape gardens and river in the back are picturesque.

CONs.
The other side of the hotel overlooks a busy road and Burger King and a Howies pizza joint.
Mattresses are flimsy and cheap w cheap uncomfy unshape-able pillows.
Sheets don't feel smooth nor cool nor soft against the skin.
The furniture shows wear. Overall interior design is dated.
The bathroom ceiling is the ceiling of an office space.
Passive aggressive signs all over the room: NO smoking, $ FINE for any evidence of smoking, Most guests do NOT want a change of towels everyday, checkout is PROMPTLY at 11:00, housekeeping begins at 11:00. These are not paper signs. Someone paid for these plaques and hung them on the wall. Not elegant. Makes one feel unwelcome. There are more graceful ways to express these concerns.
If you are checking in late, you have to check in via the restaurant below. Though the staff are nice, the evening I arrived, 2 parties were waiting for a good 15-20 min til they were seated while wait staff was walking past them. The restaurant was half empty but obviously still short staffed.

  • Stayed: August 2014, travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank mooveestar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Meghan K, Public Relations Manager at Riverwalk Place Resort & Spa, responded to this reviewResponded 13 August 2014

mooveestar - We so appreciate you taking the time to write us a review. Your feedback is welcome and we will do our best to improve upon the issues you've raised. We hope we can accommodate you again when you visit the area.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 August 2014

I was there for a family wedding and stayed 2 nights. Great food, exquisite shops, immaculate rooms and the friendliest service I've experienced in a long long time! I felt safe inside and out. The Gazebo area was a gorgeous setting for a summer wedding. Flowers were in full bloom and the steam from the Cedar River provided a real sense of peace and beauty. Once you walk through the front doors, you would never believe that a venue like this could be located in the city limits! Kudos to management and staff alike!

Room Tip: Can't believe there's a "bad" one!
  • Stayed: August 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank 800MaryLou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Meghan K, Public Relations Manager at Riverwalk Place Resort & Spa, responded to this reviewResponded 13 August 2014

800MaryLou - So glad you enjoyed your stay and our facility! Thanks so much for the review and we hope to see you again soon!

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Reviewed 11 August 2014

Suite was very clean and beautifully decorated. Enjoyed the balcony overlooking the river and a wonderful dinner at the restaurant downstairs. would definitely consider coming back and enjoying a spa package.

  • Stayed: August 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Review collected in partnership with this hotel
Thank Evelyn B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Meghan K, Public Relations Manager at Riverwalk Place Resort & Spa, responded to this reviewResponded 13 August 2014

Evelyn - We're so glad to hear that you enjoyed your stay and want to thank you for writing us a review. We hope you can enjoy a spa package soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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