My friend and I have just returned from an overnight stay including spa access through secret escapes, I'm afraid it's definitely not up to a 5 star rating when it comes to customer service, the accommodation was beautiful and very impressive but when we dined in mr Fred's it was appauling, Sunday night and very quiet but had ran out of our chosen starter then my ribeye steak which I asked for rare was presented medium to well done, I sent it back only to be told they had no more ribeye only sirloin so when that arrived on my plate that was also over cooked hence I sent it back and had NOTHING. Ended up going back to my room starving. Next day at the spa it was very unorganised, all the lockers were taken, we were not asked to fill in a health questionaire as other visitor had, I have to agree with other people on this site in that the windows to the spa were filthy and the outside view was full of weeds, but the ultimate grievance for me was when I had my back massage which should have been a 30 minute treatment was over in just 20 minutes, fortunately I had my watch on my wrist which I'm sure most people wouldn't have when they have just come out of the spa, when the therapist had finished I looked at my watch and said to her I thought this was a 30 minute treatment and she said yes it is, I said but you've only done 20 minutes, she apologised and said oh ill do a bit longer then. Can you imagine how much they are doing guests out of that's a £10 loss over a £30 treatment if they con you out of 10 minutes what a rip off. Also I agree with other people on here, not once did the receptionist ask if we had enjoyed our stay, what a pity as I'd probably would have told her the lot but couldn't be bothered just put it down to experience and never visit again. Mr manager at stanley house you need your staff sorting out.
- Official Description (provided by the hotel):
- Stanley House Hotel & Spa is set in 54 acres of Ribble Valley countryside in Mellor, Lancashire, Stanley House Hotel is a stunning, award-winning hotel. With 30 first-class bedrooms, unrivalled wedding and conference facilities, the stylish Grill on the Hill restaurant, the hugely popular Mr Fred's bar and lounge and a world-class spa, Stanley House is truly a hotel like no other. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, TripOnline SA, Hotels.com and Ebookers so you can book your Stanley House Hotel & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Stanley Hotel Mellor