We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Needs Some Updating and Better Staff Training”
Review of The Homestead

We can't find prices for this hotel
Our online travel partners don't provide prices for this hotel, but we can search other options in Glen Arbor
Check In dd/mm/yyyy Check Out dd/mm/yyyy
The Homestead
Ranked #1 of 3 Hotels in Glen Arbor
Petoskey, Michigan
Level Contributor
497 reviews
110 hotel reviews
common_n_hotel_reviews_1bd8 326 helpful votes
“Needs Some Updating and Better Staff Training”
Reviewed 5 April 2014

I almost gave the Homestead a "Poor" rating, but upgraded them to "Average" due to the manager making some concessions on a disappointing stay. We just wanted a mini-get away with our dog for two nights and the Homestead is one of several Northern Michigan resorts that offer "pet friendly" accommodations.

We were offered a ground floor room with two beds in Fiddler's Pond, which is right next to the reception building. The room itself was very dark, with dated carpeting and worn bedding. The two side chairs were hard and uncomfortable, the mini fridge froze our bottled water and the bathtub faucet dripped constantly. Sleep quality was poor due to soft, old mattresses and flat pillows. There is no clock in the room, which we thought was pretty odd.

We left in the morning to go to Glen Arbor for breakfast as everything is currently shut down at the Homestead (which they told us about when reserving the room). Upon returning around 11:00 am we noticed there had been no housekeeping, so we proceeded to shower and get ready to go out again. While we were using the bathroom the housekeeping staff knocked on the door. My husband informed the staff member that we would be leaving within 30 minutes and would be out the rest of the afternoon. The response was, "We have a lot of rooms to get to today."

Upon returning at 4:30 PM the room was still not attended to so we attempted three times to dial housekeeping. No calls were picked up. We then called the front desk. She suggested that perhaps they had not cleaned our room because we had a dog and they never enter rooms where there is a dog. (This is really bizarre because we signed a statement on arrival that said we would NOT leave the dog in the room unattended). My husband just said to deliver some fresh towels and we'd be satisfied. The front desk told him he'd have to pick them up himself. So, he's off to get the towels and here comes the housekeeping staff. They said they can't get messages when they're cleaning at the "Pinnacle", so they didn't get our message. I accepted the fresh towels and as they were leaving, my husband arrived with more towels. Crazy situation. Not a big deal, but there should be a better system in place. In most hotels you have a hanging device to put on your doorknob that says "Privacy" or "Housekeeping Needed". Something as simple as that would have helped us.

As indicated, the manager, upon hearing about the issue, gave us a $25 adjustment to our bill, which I thought was acceptable. She seemed genuinely concerned about the confusion.

I would recommend the Homestead overall as a property, but probably only in the "high" season when everything is fully staffed and I'd recommend either staying in a condo overlooking the water or maybe the Inn, which is right on the beach. We had a lovely, though chilly, walk on the beach and enjoyed looking at a piece of a ship wrecked hull that had washed up.

Room Tip: Stick with anything with a water view. The buildings in the Village are very dated and dark.
See more room tips
  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dre51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheHomesteadMI, Manager at The Homestead, responded to this review, 8 May 2014
Dear dre51,
Thank you for sharing your recent experience. We apologize that the room had some maintenance issues and did not meet your expectations. We've have addressed the items that were missing or not properly functioning and are in the process of updating the bedding for the hotels.

We're pleased that we were able to provide a small concession for your trouble and would hope that we would have the pleasure to have you as our guest again in the future.

Sincerely,

Chris Sutton
Accommodations Senior Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

516 reviews from our community

Traveller rating
    182
    136
    102
    54
    42
See reviews for
201
185
9
14
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (162)
Date | Rating
  • English first
  • German first
  • Any
English first
Columbus, Ohio
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 20 March 2014

The homestead is simply living off a great location. The resort is badly in need of an update. Also, the customer service is way off and quite frankly this seems to be due to young staff. This could be an amazing resort if updates were made. They are kind of the only gig in town so I suspect they will continue to do well but I wish they would fix this place up.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank ColumbusCohn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheHomesteadMI, Director of Sales at The Homestead, responded to this review, 24 March 2014
Dear Columbus Cohn,
Thank you for taking the time to share your thoughts about your visit to The Homestead. We are in the process of upgrading some of our hotel accommodations and would be interested in hearing more specifics about where you stayed and when. Our management team is committed to recruiting, hiring and training the best possible candidates so our guests experience the quality service they desire and deserve. Please forward any additional information to info@thehomesteadresort.com regarding your stay.
Sincerely,

Jamie Jewell
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saint Louis
Level Contributor
79 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 5 March 2014

I stayed at the Homestead on a cold snowy night. Parking was at least 50 yards away from my hotel room at the Inn. On a nice day, this would be fine. That night, it was very cold and the walk was very uncomfortable.

The room was old but very clean. The TV was also old--not a flat screen. For me this is an issue as a business traveler but others may not care. Desk is small but there were lots of outlets for my computer, cellphone, etc. I did like the in-room fireplace and the view of the Lake was special.

The property itself is somewhat hard to navigate, and you must drive everywhere.

I would stay here again.

Room Tip: Choosing a room from the website is a bit unclear. Call the property and they are happy to assist yo...
See more room tips
  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Russ H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheHomesteadMI, Director of Sales at The Homestead, responded to this review, 12 March 2014
Dear Russ H,
Thank you for your recent visit and review from a business traveler perspective. We hope you enjoyed a productive environment.

You will be pleased to know that we will be making some updates to The Inn within the next few months. The updates will provide the luxury of a modern hotel with the charm of an historic inn. We do hope to see you again soon for a visit.

Sincerely,

Jamie Jewell
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 February 2014 via mobile

While I love The Homestead this is my second trip this year with the same kind of experience so I felt the need to review it after last weekends visit. I will say that I was checked in both visits by the same sweet and helpful girl(I wish I could remember her name), the ski lift guys were all very nice and helpful, the bartender at Beppi's was very helpful in assisting us when our waitress was busy talking to a girl at the bar. We ended up at Beppi's after walking into Noona's at our reservation time and waited to be greeted for 5 minutes and decided to leave when another man was searching for his server. We had similar service at Noona's when we visited this summer! The food was great though, just make sure you don't expect anything to get to you in a normal amount of time. Also, the girl working the rental/lift tickets Saturday morning clearly partied the night before and her cheerfulness was less than inviting. I totally recommend a getaway here...summer and winter! Just don't expect to be charmed by all of the staff!

Stayed February 2014, travelled as a couple
Helpful?
1 Thank Lindsay N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheHomesteadMI, General Manager at The Homestead, responded to this review, 12 March 2014
Thank you for sharing your experiences with us. We are very sorry that you have not received a quality guest experience in a couple of our points of sale. We continue to work very hard to train our associates to provide the level of service our guests desire and deserve. It is a great disappointment to us all when we fail to do so. Please be assured that your comments will be used for continued training purposes.

Sincerely,

Adriene Kokowicz,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Michigan
Level Contributor
81 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 23 February 2014

We stayed at 5D Tall Timbers for a weekend ski trip. The resort is next to Lake Michigan and the skiing, while not for the professional skier looking for a black diamond experience, is beautiful and family friendly. The location of the resort is ideal. The condo has a gorgeous view of Lake Michigan with just the river and small dune line between you and the water. The décor is dated and a little dingy, but the three story lay out with a loft helps separate sleeping for couples or extended families as we were. The Motel 6 that we stayed in a few weekends ago was more modern and cleaner, but with this view I'm sure the owners don't have to maintain it perfectly to keep it rented. You are paying for the location period amen. The heating system in the condo was awful and the sliding glass door and window in the kitchen make it impossible to get it above 60 degrees after three days of the heat running in all other areas. The bathrooms are tiny and not luxurious by any stretch of the imagination. The ski facility is great in some areas - less than average in others. Great ski lessons, instructors and managers that were very accommodating, friendly and helpful. The rental department and office for purchasing lift tickets were very unorganized - no signs telling you which of several counters or lines to wait in so we had to try a few before getting it right. The rental equipment area is well staffed so the wait wasn't as long but they were not super interested in getting the equipment adjusted or personal service by any stretch of the imagination. It was a good value though as we were able to get free rental equipment and lift tickets with the lessons for our kids and with the buy one get one deals on lift tickets for adults that you can get at most Shell stations, it was a very reasonable way for all of us to ski at flexible times to accommodate the kids needing to go back to the condo etc. All in all, a great family vacation spot as long as your expectations are for the experience and not a 5 star luxury resort.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank avery131
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheHomesteadMI, Director of Sales at The Homestead, responded to this review, 5 March 2014
Dear avery131,
Thank you for sharing your recent experience. The Homestead does not rent the unit you are referring to. Perhaps it was rented through a private owner or an independent rental agency? All of the condominiums and homes are privately owned. Not all of the owners participate in our rental program. Those that do are held to a high level of quality standards and are inspected annually. In addition to the vacation homes and condominiums, The Homestead also operates and manages four small hotels. We would encourage you to reserve directly through us in the future to ensure the highest level of standards for accommodations.

We were pleased to hear of your ski experience particularly with our instructors. And, please know that we are committed to improving the lift ticket and rental equipment process for next year to improve speed, efficiency and overall service. Your comments are helpful to us as we begin that process.

We look forward to seeing you and your family again in the future.

Sincerely,

Jamie Jewell
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brookfield, Illinois
Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 11 January 2014 via mobile

Love,love,love this resort! Came here for a quiet weekend and some skiing. Skiing is kicky with some nice rolls to the terrain. Ate dinner at Nonna's which was superb. Breakfast, which was included with the package had awesome food. The staff here are wonderfully friendly and helpful. An all round fabulous time!

Stayed January 2014, travelled as a couple
Helpful?
1 Thank Laurie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheHomesteadMI, General Manager at The Homestead, responded to this review, 4 March 2014
Laurie,
Thank you for providing the recent review. We're thrilled that you've enjoyed the resort many times and look forward to your return.
Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Traverse City, Michigan
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 January 2014

My husband and I stayed at The Homestead for two nights over New Year's Eve. We stayed in Little Belle which is located in the heart of it all and at the bottom of the downhill ski slope. We purchased tickets to the Gala on New Year's Eve that was held at the Mountain Flowers Lodge. Tickets were a little pricey (85.00) for what you got, we probably will skip this next time. The meal was very good though (surf and turf), they had a cash bar which was a turn off, I would have preferred two drink tickets included with our Gala tickets and then a cash bar. Nona's Restaurant had a nice meal very similar for 55.00 a couple, but no band...The band (The Corvair's) was excellent and would be worth seeing again! We did xcountry ski, it was a difficult trail behind the parking lot, REALLY difficult so snowshoeing this trail is a MUCH better idea. Would I go again, absolutely, service, (although they could use more workers) cleanliness and what they have to offer is awesome. This is a GREAT place and I hope to experience it in the summer too:)

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Molly G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheHomesteadMI, Director of Sales at The Homestead, responded to this review, 4 March 2014
Molly G,
Thank you for choosing The Homestead to "Ring in the New Year!" The New Year's Gala was a new event for us and we appreciate your feedback. Your comments will help us as we plan similar events for the future.

We're pleased that you enjoyed the facilities and the season. We do hope to see you again in the summer!
Sincerely,
Jamie Jewell
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Glen Arbor
12.8 mi away
The Leland Lodge
The Leland Lodge
#1 of 1 in Leland
74 reviews
20.2 mi away
West Bay Beach, a Holiday Inn Resort
24.2 mi away
Cherry Tree Inn & Suites
Cherry Tree Inn & Suites
#3 of 40 in Traverse City
3,062 reviews
Show Prices
Show Prices
Show Prices
21.3 mi away
Cambria hotel & suites Traverse City
8.5 mi away
Empire Lakeshore Inn
Empire Lakeshore Inn
#1 of 3 in Empire
261 reviews
1.7 mi away
M-22 Inn Glen Arbor
M-22 Inn Glen Arbor
#2 of 3 in Glen Arbor
40 reviews
Show Prices
Show Prices
Show Prices

Been to The Homestead? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Homestead

Property: The Homestead
Address: 1 Wood Ridge Road, Glen Arbor, MI 49636
Region: United States > Michigan > Leelanau County > Glen Arbor
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #1 of 3 Hotels in Glen Arbor
Price Range (Based on Average Rates): £
Hotel Class:4 star — The Homestead 4*
Number of rooms: 197
Also Known As:
The Homestead Hotel Glen Arbor
Homestead Glen Arbor
Homestead Hotel Glen Arbor
The Homestead Glen Arbor, Michigan

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing