I have been planning a family trip Up North for the past several weeks, zeroing in on The Homestead as a place to house my wife and two small kids for several days while I join some friends for a golf weekend before we move to a beachfront house the following week this coming July. I spent a considerable amount of time on the phone with the Homestead and on the website researching and planning, ultimately settling on a condo that appears to have been updated (most of the properties look like they haven't been refreshed since the 80s) which I had put on a courtesy hold. After all of this effort, I called to reserve the room only to be informed right before I gave them a credit card number that none of the condos have air conditioning. How on earth did this not come up before now? I was told that they don't have AC because the summer weather in northern Michigan doesn't require it. I had to remind the reservations person that the past two summers, the mid-July temperatures there were in the high 90s. The property we are planning to book has a loft bedroom, which is bound to get hot. I asked her if she could arrange to have a couple of fans put in the unit prior to our arrival, which she flatly refused. When I told her I needed to extend the hold on the property for another 24 hours, I was given a hard time by her and she said she could "maybe" hold it until 2pm the following day. Only when I reminded her of the inconvenience created by the failure to inform me of the lack of AC did she relucantly agree to extend the hold.
Between this frustration in booking the condo and the many negative reviews I see here, I am very concerned about booking the stay now. This is especially disappointing considering the premium rates they are asking....nearly $2500 for the week. Not a good start.
- Also Known As:
- The Homestead Hotel Glen Arbor
- Homestead Glen Arbor
- Homestead Hotel Glen Arbor
- The Homestead Glen Arbor, Michigan