We had booked this place for memorial day weekend 2 weeks before the holiday. However, as I got ill, I had to cancel it, which I did 2-3 days before we were actually supposed to leave. We called up to cancel and the lady on the phone (Jeanatte) said that she would do the refund and it would take 7-10 business days for that.
So we waited that period of time and even for 2 more weeks. When we could not see the refund, I called up and again the lady on the phone said, the refund may take some more time depending on the bank.
It's been more than 2 months and we still haven't got the refund back.
Now they don't even pick up my call. When I called up from a different number, the lady(same one) picked up and she said she will have to check in the system if the refund was made. When I asked her if I could know her name, she she said there was a problem in the line and disconnected it. Also, when I tried calling again, which was a min after the phone was disconnected, no one picked up.
What does it say about this place????
It seems like they don't care about customer satisfaction.
They will only entertain the people till they pay them
I am really disappointed by their business.
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