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“excellent staff,location, and clean rooms”
Review of Red Roof Inn

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Red Roof Inn
Ranked #30 of 49 Hotels in Grand Rapids
Grand Rapids, Michigan, United States
1 review
“excellent staff,location, and clean rooms”
Reviewed 1 January 2013

My fiance and I have to stay at a hotel until we can find a home to buy...The staff from management to housekeeping have made sure that we are comfortable in every possible way. The rooms are clean. For what we pay to stay here it was definitely worth it.

  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank LisaBrown_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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161 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (19)
Date | Rating
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English first
Lake Orion, Michigan, United States
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 7 October 2012

Previous reviews cited the very friendly staff which is quite true. However the room ? That is another story. The night was cool so we tried to turn the heater, bad move! It smelled so bad that we had to turn it off and froze the rest of the night. The bathroom was quite dirty. Hair in the tub and mold in the toilet and around the tub. Also quite noisy due to the outside doors which is not the hotels fault but none the less problematic. Would not consider staying here again.

  • Stayed October 2012, travelled as a couple
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Helpful?
1 Thank UncleKarl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
redroof11, General Manager at Red Roof Inn, responded to this review, 9 October 2012
Thank you for letting us know we met your expectations on a friendly staff but I would like to apologize that you did not have the same impression of our room.

We strive to provide a clean and well mantained room for all our guest and we will work harder to ensure that the level of the room experience matches the level of the guest experience.

I would like the chance to show you a better room experience the next time you are in town.
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Travellers are raving about these Grand Rapids hotels

ann arbor, michigan
Level Contributor
48 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 1 October 2012

Drawn to this Red Roof Inn by good reviews on TripAdvisor and a coupon for $42/nite. The place could use updating in most aspects, but still is fairly comfortable and not too rough around the edges. Staff were very helpful and competent, couldn't have asked for more from a 2 star hotel. PQR is high. About 10-12 minutes from downtown. located on a main road loaded with strip malls and chains, so lots available nearby, though quite "white bread". I would stay here again unless I wanted to pay more to be located in the downtown area.

Room Tip: No sound problems.
See more room tips
  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank bobbyjohn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
redroof11, General Manager at Red Roof Inn, responded to this review, 4 October 2012
Thank you for taking the time to write a review of our inn. We are happy that you enjoyed your stay and would visit our inn again. I will make sure to share your comments with the rest of the staff, they always enjoy hearing positive feedback. We do have a convenient location, just off the interstate, and we are only 9 miles from downtown. We are also quite a bit less expensive than the downtown hotels.
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Chicago, Illinois
Level Contributor
35 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 13 August 2012

We needed a budget hotel and this fit the bill. We were on a bottom floor unit right across from the McDonalds. We had a late check in, and check in went well. The attendant, robby, mapquested me directions for the next day. Extra towels were given at the desk since we planned for 2 people and arrived with 4. The room itself was dated but clean. The ceiling looked like it had past damage but the bed linens and bathroom and sink were clean. The shower/tun floor was a little "odd" and the shower didn't blast the best, but the hot water was plentiful.

In the morning my car wouldn't start (doesn't help to leave on the dome lights!) and the front desk clerk, Curtis, sent the maintenance man over within 5 minutes with a jumper box and got the car started right up!

Each person we dealt with here was very friendly. McDonalds right next door and it was in an area that included Target and other fast food places.

We would stay here again for the price paid. For a budget hotel, it was clean and served us nicely. Beds were full size which was a bit cramped for 4 adult size people but we knew bed size going in.

  • Stayed August 2012, travelled with family
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Helpful?
1 Thank oneblessedmom_70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
redroof11, General Manager at Red Roof Inn, responded to this review, 4 September 2012
Thank you for taking the time to write a review of our inn. We are glad you enjoyed your stay with us and felt it was a good value. I will make sure to pass on your nice comments about our staff and the quick service you received with your car problems. We look forward to seeing you in the future.
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East Lansing, Michigan
Level Contributor
174 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 10 August 2012

We decided to stay overnight in GR rather than drive home and back the next day. The price of this hotel was less than a tank of gas that weekend! Good location, right off the highway, lots of options for quick food all along 28th Street. Check in was easy, we asked for extra towels and they happily provided them. Room was neat and clean and quiet. Pleasant stay and great price. We would definitely stay again.

  • Stayed August 2012, travelled with friends
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Helpful?
2 Thank srainone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
redroof11, General Manager at Red Roof Inn, responded to this review, 13 August 2012
Thank you for taking the time to write such a nice review of our inn. We are happy that you enjoyed your stay and would return in the future. I'll make sure to share your comments with our team. It was a pleasure having you as a guest and we look forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Allen Park, Michigan
Level Contributor
68 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 6 August 2012

Some travelers will automatically dismiss a two-star hotel and not even consider it. For those of you who limit your searches to three stars or more, you will overlook a few quality hotels that may impress you. This is one such hotel. The room I had was clean and comfortable, and granted, without a hair dryer or flatscreen, and simple ammenities. The $79 hotels may have a better TV and a bigger container of shampoo, but for a simple overnight, this one does quite well. The free WiFi was a nice treat, too. I can absolutely recommend this for a traveler or family on a tight budget for an overnight "on the road".

  • Stayed August 2012, travelled solo
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Helpful?
2 Thank Ulmubi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
redroof11, General Manager at Red Roof Inn, responded to this review, 8 August 2012
Thank you for writing such a nice review, we're happy that you enjoyed your stay. Yes, we're not a fancy 3 or 4 star hotel but we can still provide a nice clean and comfortable room at a great price. Thanks again for giving a chance to show you that you can still get a nice room at an economy hotel.
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Holton, Michigan
Level Contributor
47 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 1 August 2012

First of all, no blow dryer, no iron, foil packets for shampoo, no tissues, no breakfast, and the smallest coffee maker I've ever seen. My king room sported a fridge and microwave, although I understand not all rooms have those. USA Today and coffee are available in the lobby. There are no elevators, so if you get the 2nd floor, you'll be tuggin' luggage up the stairs. No hallways here: all rooms open to the outside.
But aside from all this, the staff is great, the rooms clean and comfortable, and a great McDonald's is 100 feet away. IHOP 200 feet, and Bob Evans across the street. Rooms are dated, but well cared for.
I read from another review that they are pet-friendly, which would be great. For the price, I'd pack my own blow dryer and iron, and stay here again. And great location: right off the highway, and close to a lot of things. Please, keep it up Red Roof!

  • Stayed July 2012, travelled as a couple
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    • Cleanliness
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Helpful?
1 Thank Corsair53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
redroof11, General Manager at Red Roof Inn, responded to this review, 8 August 2012
Thank you for taking time out of your busy schedule to write a review. We're glad you enjoyed your stay in our Superior King rooms which do come with a micro-fridge and in room coffee. We don't offer as many ammenties as some of the much higher priced hotels but we feel it is still a great value. I have already shared your comments with our staff. We look forward to seeing you again when you are in Grand Rapids.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Red Roof Inn

Property: Red Roof Inn
Address: 5131 28th St SE, Grand Rapids, MI 49512-2050
Region: United States > Michigan > Kent County > Grand Rapids
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access Airport Transportation
Hotel Style:
Ranked #30 of 49 Hotels in Grand Rapids
Price Range (Based on Average Rates): £
Hotel Class:2 star — Red Roof Inn 2*
Number of rooms: 107
Reservation Options:
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Also Known As:
Red Roof Inn Grand Rapids
Grand Rapids Red Roof Inn

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