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“Happy Neighbors would not quit”

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Motel 6 Grand Rapids - Airport
Ranked #38 of 48 Hotels in Grand Rapids
Houston, Texas
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Happy Neighbors would not quit”
Reviewed 10 June 2014

There was doo-doo on the toilet seat! Breakfast was decent (what you would expect at a Super 8), however, the neighbors upstairs wouldn't stop going at it ALL night. The room felt like it was going to fall in. The people in the front desk were notified but didn't bother offering me another room. Very rarely did you find any service at the front desk, they were often hiding in their little room. Overall, if it wasn't for the sleepless night, I would have giving this a Poor rating.

Room Tip: Sleep upstairs on the second floor. Much quieter! If you're gonna screw please take the first...
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Richard D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris V, General Manager at Motel 6 Grand Rapids - Airport, responded to this review, 12 June 2014
Your patronage is very important to us and I am sorry that your stay was less than expected. It is our hope that you will consider staying with us again during future visits to Grand Rapids. We will be sure to place you on the second floor. I will speak with my staff about providing the best possible service.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (15)
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English first
Tennessee
Level 3 Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 June 2014

The price was good so I booked this hotel for our family for two nights as we were in town for a family wedding. I didn't like the room from the get-go but it seemed clean enough so thought we'd manage. The room was so tiny, could hardly turn around in the bathroom and the air conditioning never cooled adequately. The people in the next room were so noisy, we had to call the font desk. The beds were only full size, not queen (I guess I didn't read the fine print); no refrigerator or microwave, too few towels and just all around not inviting or comfortable. The breakfast was cheap carbs--yuck! so we spent an additional $45 going out.

Just as we were starting to get ready for the wedding, the toilet overflowed and wouldn't quit--all over the bathroom and out into the living area. I called the front desk to get us a new room STAT but they couldn't come up with one until housekeeping got around to cleaning. I was told there was another room with an overflowing toilet so their housekeeping staff was tied up. Actually, that's the best thing that could have happened because we checked out of that hotel and found a wonderful one just down 28th Street (reviewed elsewhere) and were able to get ready for the wedding in good order and be on time.

As my son said, you get what you pay for.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank teachermom24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris V, General Manager at Motel 6 Grand Rapids - Airport, responded to this review, 6 June 2014
This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Please feel free to contact me by calling the hotel at (616) 957-3000. Thank you again for your feedback and we hope you will consider staying with us during your next visit to Grand Rapids.
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Additional Information about Motel 6 Grand Rapids - Airport

Property: Motel 6 Grand Rapids - Airport
Address: 4855 28th St SE, Grand Rapids, MI 49512-2001 (Formerly Super 8 Grand Rapids/Airport)
Region: United States > Michigan > Kent County > Grand Rapids
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #38 of 48 Hotels in Grand Rapids
Price Range (Based on Average Rates): £
Hotel Class:2 star — Motel 6 Grand Rapids - Airport 2*
Number of rooms: 107
Reservation Options:
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Also Known As:
Super 8 Grand Rapids/Airport Hotel Grand Rapids
Super Eight Grand Rapids
Grand Rapids Super 8
Grand Rapids Super Eight

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