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Country Inn & Suites By Carlson, Grand Rapids Airport
Ranked #15 of 48 Hotels in Grand Rapids
Detroit, MI
1 review
“Grand Rapids Tri”
Reviewed 10 June 2014

In town for the Grand Rapids Triathlon, this was the host hotel and did a great job with a early check in, opening up the breakfast area early for the athletes and the cookies all day long:) Kids enjoyed the pool. The hotel was very clean and well maintain and very well located next Meijer and lots of restaurants close to the hotel.

  • Stayed June 2014, travelled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank mwrmn51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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455 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (55)
Date | Rating
  • English first
  • German first
  • Any
English first
Lakewood, California
1 review
Reviewed 28 May 2014

We spent 4 days and 3 nights here and had a very pleasant time. Our rooms were clean and very quiet. Breakfast was great and we were able to visit with family at breakfast and felt no pressure to leave. I would stay again and would reccommend it to others. This is our 3rd stay at Country Inns and would definitely stay again.

  • Stayed May 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Mary A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
1 review
Reviewed 28 May 2014

I stayed 2 nights during memorial day weekend at this suite, and we all loved it.
The place was very clean, they changed towels for the next day, and all the staffs were so friendly. I had to warm up food, and they lend me plates, silverware and even gave me milk for my kids. Fast check in and check out too. Overall I would definitely come back here again and could recommend this place for a quiet and comfortable stay.

  • Stayed May 2014, travelled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank Erinn N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Markham, Canada
2 reviews
Reviewed 26 May 2014

Enjoyed our one night stay. Quiet hotel. Nice and clean. Friendly staff. Usual complementary breakfast items which was replenished quickly and the eating area was kept clean. Would definitely stay again.

  • Stayed May 2014, travelled as a couple
    • Value
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Helpful?
Thank tim s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
Reviewed 21 May 2014

This was my first time visiting and it was most enjoyable. From the initial greet at the from desk until departure. The food was very tasteful and the presentation of the arrangement was inviting. The variety of food was good and balanced. In my humble opinion i will return and recommend family and friends. Thanks for a wonderful stay.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
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    • Service
Helpful?
Thank purple071
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Warren, Michigan
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 7 May 2014

Lovely accommodation. Comfortable and clean room, a suite, with all the amenities I needed. The complementary dinner provided was a surprise and quite good and we took advantage of the breakfasts each morning as well. We found the staff to be pleasant and helpful when asked for suggestions of attractions to see in the Grand Rapids area.

Room Tip: We were on the third floor and it was very quite. Our stay was during the week (not week-end) and t...
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  • Stayed May 2014, travelled with friends
    • Value
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    • Service
Helpful?
3 Thank Bill B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tecumseh, Michigan
Level 5 Contributor
57 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 4 May 2014

We stayed at this hotel in November and had a great stay, so we booked it again for a recent stay. We were disappointed. The bedroom part was fine except for some bad stains in the carpet. The bathroom however was not fine. The tub did not drain, so we stood in ankle deep water during our showers and it took forever to drain after. The shower curtain rod was all but falling off the wall. The exercise room is a lawsuit waiting to happen....the cable on the weight machine was frayed, one treadmill gave off a burning engine smell and the elliptical was impossible to work. I did manage to get a run in on a second treadmill, but was nervous the entire time. When we brought all of this to the attention of the front desk, they did change our room and said they were "working on the exercise room". After showing them a picture of both the frayed cable and the shower curtain rod, my husband suggested a sign on the equipment indicating it was in need of repair and the response was "we will take note of it". The second room had a smaller bathroom...not sure how this happens...and the shower curtain was not much better, but the shower drained just fine. When we checked out, again we were told "we are working on things". OK, but that is all? Not even an apology for the troubles....We didn't want a refund, we don't work like that, but when we pay nearly $100 for a room, we do expect things to work and not have to worry about weights falling on our heads. We were most bothered by the "oh well, we are working on it" attitude we were given when telling them of some issues. We were also told that "we had a volleyball team in last week! they must have done damage." Ok...so fix the rooms BEFORE you put people in them and check your exercise equipment BEFORE someone gets hurt. The front desk was friendly, they just didn't seem to care there were problems; which makes me wonder if these are common complaints and they have become immune. However, the beds are comfy and we slept well. We did use the hot tub and it was nice, but the towels at the pool are too small to be useful.

  • Stayed May 2014, travelled with family
    • Value
    • Location
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Helpful?
Thank smctlc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vanessa E, General Manager at Country Inn & Suites By Carlson, Grand Rapids Airport, responded to this review, 19 May 2014
Dear smctlc,

We are very sorry to hear that you were not happy with your stay. I recently took over as General Manager and have been working diligently to fix and update different areas of our hotel. Upon hearing your comment regarding the fitness room, we moved to renovate and update all of our equipment. We now have new cables on our weight machine, a new stair stepper and treadmill (the motor was broken which was why it wasn't working) and have also added a bike. Again, we apologize for any inconvenience and hope that you will visit us again and have a more enjoyable stay with us!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Country Inn & Suites By Carlson, Grand Rapids Airport

Property: Country Inn & Suites By Carlson, Grand Rapids Airport
Address: 5399 28th St SE, Grand Rapids, MI 49512-2072
Phone Number:
Region: United States > Michigan > Kent County > Grand Rapids
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#13 Business Hotel in Grand Rapids
#17 Family Hotel in Grand Rapids
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Country Inn & Suites By Carlson, Grand Rapids Airport 3*
Number of rooms: 60
Official Description (provided by the hotel):
Stay at the Country Inn & Suites Grand Rapids, MI hotel and enjoy convenient amenities, unrivaled customer service and an ideal location. Our hotel features free Wi-Fi, premium cable on flat-screen TVs, indoor pool and all you need to feel right at home. We are located just minutes from Gerald R. Ford International Airport as well as a great variety of museums and top shopping opportunities. Book your reservations at Country Inn & Suites and see what sets us apart from other Grand Rapids hotels. ... more   less 
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Also Known As:
Country Inn & Suites Grand Rapids Hotel Grand Rapids
Country Inn & Suites Grand Rapids Mi
Country Inn Grand Rapids
Grand Rapids Country Inn
Country Inn And Suites Grand Rapids

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