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“Great Hotel” 4 of 5 bubbles
Review of Holiday Inn Grand Rapids - Airport

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Holiday Inn Grand Rapids - Airport
Ranked #23 of 49 Hotels in Grand Rapids
Bellevue
Level Contributor
3 reviews
“Great Hotel”
4 of 5 bubbles Reviewed 12 November 2013

The people who serve patrons at this hotel are warm and friendly. I've stayed there a dozen times over the last two years. The facility is clean and the rooms are in top condition. I like the walk in showers.

  • Stayed November 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank tek007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JLawn, General Manager at Holiday Inn Grand Rapids - Airport, responded to this review, 19 November 2013
Thank you for the feedback! We appreciate your return business year after year.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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192 reviews from our community

Traveller rating
    64
    79
    31
    13
    5
See reviews for
47
38
18
78
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (30)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Any
English first
Maryland USA
Level Contributor
244 reviews
176 hotel reviews
common_n_hotel_reviews_1bd8 150 helpful votes
3 of 5 bubbles Reviewed 12 October 2013

This property is on the large size with plenty of parking. Front desk staff was very friendly. Elevator fast and prompt which is a plus since they only had one elevator close to the front desk.
Room was clean. Bed was comfortable. HVAC worked well. Plenty of water pressure and hot water. Room was well lit.
The negatives were ceilings and walls thin. Voices and footsteps all night. Could not get either the wired or the wireless to work in my room, which was on the second floor in the middle of the property. This often happens in large properties. I am not really sure if they actually offered wireless as there was no mention of it during check-in. There was two networks though, one for the property and one for conference. Also I could swear I smelled ciggy smoke when I opened the closet coming from somewhere?
Close to the airport and up the street is Panera Bread and Texas Roadhouse if you are hungry.

  • Stayed October 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank panther61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JLawn, General Manager at Holiday Inn Grand Rapids - Airport, responded to this review, 23 October 2013
Thank you for the great feedback with both the good and the bad. We were having issues with our internet intermittanly going in and out. I believe we have isolated the issue and are currently working on rectifying it. I am expecting a permenant fix to be completed by 10/25/13.

Thank you again for the awesome feedback,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Goodrich, Michigan
Level Contributor
85 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 6 September 2013

Very clean and contemporary property. We usually stay at the HI suites but this place is definitely a step above and just down the road, Comfortable king bed with a large walk in shower. Plenty of space plus a frig to store drinks and food. Although it is tagged as airport there is no airport noise at all. No breakfast included but we usually prefer to go out and check out the local eateries. Surprisingly quiet this weekend. Staff is extremely polite, friendly, and helpful. I have stayed at other hotels of this caliber that were priced much higher. Way to go Holiday Inn.

  • Stayed September 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank nesson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dearborn Heights, Mi
Level Contributor
84 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed 3 September 2013

This hotel was a step above. Very clean rooms, clean pool, Fast wireless internet, great workout room, friendly staff and check in was a breeze. The only negative to this hotel is that there is no free breakfast included. There is a restaurant but they charge. Other chains provide a free meal which helps cut costs. Great stay otherwise. We would definitely be back on our next go around. Jacuzzi was nice but way to much chlorine. Our eyes were watering.

Room Tip: No free breakfast at this location
See more room tips
  • Stayed August 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank sfromd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
USA
Level Contributor
31 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 2 September 2013

I have stayed here at least twice previously but this time was excellent in all aspects. The hotel has made a lot of improvements very clean and a good shuttle service updated rooms and a fantastic front desk staff one downside is the somewhat limited evening meal menu. Food is good but uninspiring . But this is a great choice for the area and proximity to business.

  • Stayed August 2013
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank PMFAULKNER
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JLawn, General Manager at Holiday Inn Grand Rapids - Airport, responded to this review, 23 October 2013
Thank you for taking the time to write a response. I am glad that you have noticed the changes occurring at our hotel. The staff has worked very hard to improve themselves along with the hotel itself. We look forward to showing off more of our changes on your next stay.

Thank you for being a loyal guest.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Waxhaw, North Carolina
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 29 August 2013

The beds were very comfortable! My family and I were in town for a wedding. We were the I
Only guests staying at theis hotel, because quite frankly it was much cheaper then the Staybridge across the street. Our room, pool area and fitness areas were well cleaned and maintained. The hotel has a restaurant, but we did not eat there so no comments. I would recommend this hotel.

  • Stayed August 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ChinaDominicana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philadelphia, Pennsylvania
1 review
5 of 5 bubbles Reviewed 27 August 2013

I've stayed at this hotel 7 times in the past 7 months and have always had an enjoyable experience. The staff know me by name, remember my preferences and are always willing to help or answer any questions I have or just ask how I've been since my last visit. The customer service is the best in the area and the hotel itself is always clean and tidy. I was there during a snow storm earlier this year and the staff even went outside to clean off my rental so that I could get in and out of the car without any hassle. Whenever I am in town, which is every 3-5 weeks, I ALWAYS stay at this property even if there are cheaper locations available. The customer service and overall experience are worth it.

  • Stayed August 2013, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Brian A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Grand Rapids - Airport

Property: Holiday Inn Grand Rapids - Airport
Address: 3063 Lake Eastbrook Blvd SE, Grand Rapids, MI 49512-1853
Phone Number:
Region: United States > Michigan > Kent County > Grand Rapids
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #23 of 49 Hotels in Grand Rapids
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Holiday Inn Grand Rapids - Airport 3*
Number of rooms: 148
Official Description (provided by the hotel):
The newly renovated Holiday Inn Grand Rapids, where business and leisure travelers receive award winning service at the cleanest hotel in the area. You'll find comfort and modern luxury at one of the most convenient locations in Grand Rapids. Exceptional hospitality and excitement are waiting for you here. We are located just minutes from downtown and situated only 3 miles from Gerald R Ford International airport, we are the perfect place to get a great night's rest. ... more   less 
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Also Known As:
Holiday Inn Grand Rapids - Airport Hotel Kentwood
Holiday Inn Kentwood
Kentwood Holiday Inn

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