Walking into the lobby was very impressive with the dark woods and large fireplace. The staff was very friendly and welcoming. The hotel has three levels and is a couple of blocks away from the main street.
We had a king size room on the third floor. The room was light and spacious with a desk and office chair. There was also a lounge chair with ottoman. Table with lamps on both sides of the bed. A 32" flat screen television on the chest of drawers. The room also included a single serve coffee maker and refrigerator.
The carpeting was older, but not worn. One could see and feel the imperfections in the flooring under the carpeting by the bed and lounge chair? Like something was there at one time, but did a poor job of leveling it out?
The bathroom was peculiar. The door served a double purpose. One to enter the bathroom, the other to have privacy to the toilet. So when one was in the toilet, the entrance to the vanity and shower were wide open. The room itself seemed large, but the door was a nuisance with two people in the room. The shower was a walk-in around the corner of the vanity. The bathroom also lacked any kind of exhaust ventilation. So naturally, the room steamed up when taking a shower and for those occasions when the toilet was used, the smell lingered longer than one would like.
Normally, this should not come into play but the parking lot was disappointing. It shows some lack of concern for their guests. Everywhere, but at the entrance to the hotel was covered in ice. We did not see any evidence of salt being applied during our stay. Not all the parking spaces were clear of snow, making it difficult to park with a full hotel. While Michigan as a whole received more snow this year, it doesn't excuse the parking situation.
Overall, it's an okay hotel, a little too pricey for what one receives. Next time I'm in the area I'll be looking at other options.
- Official Description (provided by the hotel):
- The newly renovated Holiday Inn Grand Rapids, where business and leisure travelers receive award winning service at the cleanest hotel in the area. You'll find comfort and modern luxury at one of the most convenient locations in Grand Rapids. Exceptional hospitality and excitement are waiting for you here. We are located just minutes from downtown and situated only 3 miles from Gerald R Ford International airport, we are the perfect place to get a great night's rest. ... more less
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- Also Known As:
- Holiday Inn Grand Rapids - Airport Hotel Kentwood
- Holiday Inn Kentwood
- Kentwood Holiday Inn