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“Will stay here in the future.”

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Comfort Suites South
Ranked #14 of 48 Hotels in Grand Rapids
Certificate of Excellence
Level 3 Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Will stay here in the future.”
Reviewed 1 October 2013

We just stayed at this hotel for the third straight year. It has been clean, comfortable, quiet. We did notice that the a/c unit didn't stay on continuously - which is a nuisance. Not sure if it was just this particular room. We didn't use any of the hotel amenities like the pool or exercise room.

Not much fresh fruit available for the free breakfast.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WantsAnUpgrade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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142 reviews from our community

Traveller rating
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    46
    11
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See reviews for
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Horton, Michigan
Level 2 Contributor
7 reviews
Reviewed 20 August 2013

Good location. Sets back away from expressway so you don't hear the traffic noise. Restaurants very close front desk has a listing. Very very clean and beds are great plus the rooms are very large. Would definitely stay here again!

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pamela M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
West Bend, Wisconsin
Level 6 Contributor
259 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 5 August 2013

Our family booked two rooms on a Friday night and were pleased with the size and quality of the rooms. Large bathrooms with lots of counter space and an excellent shower. The breakfast was wonderful, but they had run out of sausage gravy. The Internet connection is a bit iffy. On some of our devices the login screen did not come up so we couldn't connect. Location is convenient, right off 131.

Stayed August 2013, travelled with family
Helpful?
Thank aatbender
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Springfield, Illinois
Level 4 Contributor
39 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 16 July 2013 via mobile

This is a good Comfort Suites with the better beds and linens. My room was clean and comfortable. When I find myself back in the Grand Rapids area I will stay here again. The nearest restaurant is a short drive away.

Stayed July 2013, travelled on business
Helpful?
Thank JM600
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Spiceland , Indiana
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 10 July 2013

Found fruit loops in pull out couch, a toy left on the floor, made us wonder how well the room was cleaned. Front desk didn't seem surprised at the lack of cleanliness when we complained. She did offer to have someone clean up the cereal.
Sheets had holes and were thread bare. Bed was extremely firm, or rock hard, according to my husband.
Wouldn't stay here again.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Amie67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pete F, General Manager at Comfort Suites South, responded to this review, 12 July 2013
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites South.

Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the cleanliness of your room on your recent visit. I have shared your feedback with my Housekeeping Department to ensure we handle these types of situations differently in the future.

Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Grand Rapids.

Kind Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saint Louis, Missouri
Level 5 Contributor
65 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 6 July 2013 via mobile

Our room was large and clean. We appreciated the microwave and refrigerator in be room. The beds were comfortable but the a/c unit turned off and on constantly. Something seemed to be wrong with it. And although our room wasn't warm, it never got really cool the way we like it. The breakfast was an average assortment of ht and cold items. The cost f this hotel made the minor inconveniences not a big deal. I would come back for a night or two.

Stayed July 2013, travelled with family
Helpful?
Thank cmurray942
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pete F, General Manager at Comfort Suites South, responded to this review, 12 July 2013
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites South.

Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the air conditioning system in your room on your recent visit. I have shared your feedback with my Maintenance Department to ensure we handle these types of situations differently in the future.

Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Grand Rapids.

Kind Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Renton, Washington
Level 6 Contributor
285 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 148 helpful votes
Reviewed 13 June 2013

Thi is a very nice, clean, well-managed motel and we would be happy to return. We were here for the International Trumpet Guild conference, but just for one night to see one concert and it was a great place to stay. In the south end so we could leave quickly in the morning to head back south, it was still only a 10-15 minute drive downtown.
Excellent staff-all we met were very helpful and friendly. Good full breakfast.

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RonandJoan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pete F, General Manager at Comfort Suites South, responded to this review, 20 June 2013
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

Pete Fedorchuk
General Manager
Comfort Suites Grand Rapids South
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Suites South

Property: Comfort Suites South
Address: 7644 Caterpillar Ct SW, Grand Rapids, MI 49548-7203
Phone Number:
Region: United States > Michigan > Kent County > Grand Rapids
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Grand Rapids
#6 Business Hotel in Grand Rapids
#11 Family Hotel in Grand Rapids
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Comfort Suites South 2.5*
Number of rooms: 78
Official Description (provided by the hotel):
The Comfort Suites® South is conveniently located just 10 miles south of downtown Grand Rapids on Highway 131. This Grand Rapids hotel is close to area attractions like the Van Andel Arena, Craig's Cruisers Family Fun Center, the John Ball Zoo, the Gerald R. Ford Museum, the DeVos Place Convention Center and Grand Valley State University. Your Morning Breakfast is full of hot and delicious options making breakfast at Comfort Suites South the perfect way to start your day. Enjoy our free hot breakfast featuring eggs, meat, yogurt and fresh fruit, cereal and more, including your choice of hot waffle flavors! If you're leaving early, a Your Suite Success™ Grab & Go bag is available for the two hours prior to breakfast. Pets are welcome for an additional fee. Whether traveling for business or pleasure, the Comfort Suites South is a great place to stay when visiting the Grand Rapids area. ... more   less 
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Also Known As:
Comfort Suites Grand Rapids
Grand Rapids Comfort Suites

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