As a frequent traveler I rarely take the time to rate service at hotels however, Due to the exceptional service displayed by Laura during our stay on New Years Eve, I felt compelled to take the time and compliment the staff for a job well done. From the cheerful attitude during a hectic check in evening to the constant personal interaction with customers including children, we were made to feel comfortable at every turn. Hotels can spend extreme amounts of money in revamping hotels to provide their customers with the comforts of home which is appreciated but often times staffing interaction can go a long way to provide a pleasant stay in much the same way. I want to personally thank Laura for making this the best stay of 2013.
- Official Description (provided by the hotel):
- Wyndham Garden Grand Rapids Airport just completed a 100% renovation of the entire property, November 2013. These major renovations included but were not limited to: addition of the Garden Bar & Grille, new fitness center, business center, lobby, pool area, meeting space, new carpet and wallpaper throughout property and of course all guest rooms are complete with new flat screen TV, micro/fridge, new bedding, furniture, lighting, and more. We are conveniently located 2 miles from Gerald R Ford Airport and just minutes from Downtown Grand Rapids. Tons of shopping and entertainment options as well. ... more less
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