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“Exceptional Front Desk Personnel”

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Wyndham Garden Grand Rapids Airport
Ranked #29 of 48 Hotels in Grand Rapids
Lowell, Michigan
1 review
“Exceptional Front Desk Personnel”
Reviewed 2 January 2014

As a frequent traveler I rarely take the time to rate service at hotels however, Due to the exceptional service displayed by Laura during our stay on New Years Eve, I felt compelled to take the time and compliment the staff for a job well done. From the cheerful attitude during a hectic check in evening to the constant personal interaction with customers including children, we were made to feel comfortable at every turn. Hotels can spend extreme amounts of money in revamping hotels to provide their customers with the comforts of home which is appreciated but often times staffing interaction can go a long way to provide a pleasant stay in much the same way. I want to personally thank Laura for making this the best stay of 2013.

Room Tip: There are many renovations going on at this time which is my only reason for the average Cleanliness...
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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460 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • Italian first
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English first
Ludington
1 review
Reviewed 24 November 2013

Nice people, very helpful but...room temp stayed cold. after I was settled had to change rooms. No waste baskets in new room. Price much higher than my last stay. Would rather of had the old decor so the price could of been better. New decor nice but not worth the price increase.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wyndham Hotel and Resorts

Helpful?
Thank Shelley C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Wyndham Garden Grand Rapids Airport

Property: Wyndham Garden Grand Rapids Airport
Address: 4495 28th St SE, Grand Rapids, MI 49512-1909 (Formerly Hotel Royale of Grand Rapids)
Phone Number:
Region: United States > Michigan > Kent County > Grand Rapids
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #29 of 48 Hotels in Grand Rapids
Price Range (Based on Average Rates): £
Hotel Class:3 star — Wyndham Garden Grand Rapids Airport 3*
Number of rooms: 126
Official Description (provided by the hotel):
Wyndham Garden Grand Rapids Airport just completed a 100% renovation of the entire property, November 2013. These major renovations included but were not limited to: addition of the Garden Bar & Grille, new fitness center, business center, lobby, pool area, meeting space, new carpet and wallpaper throughout property and of course all guest rooms are complete with new flat screen TV, micro/fridge, new bedding, furniture, lighting, and more. We are conveniently located 2 miles from Gerald R Ford Airport and just minutes from Downtown Grand Rapids. Tons of shopping and entertainment options as well. ... more   less 
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