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“I was grateful that they took us in after hotel lost our...”

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Wyndham Garden Grand Rapids Airport
Ranked #32 of 48 Hotels in Grand Rapids
Reviewed 18 April 2014

I was grateful that they took us in after hotel lost our confirmed reservation. But the bathroom wasn't all that clean.

  • Stayed: April 2014, travelled with friends
    • Value
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Review collected in partnership with Wyndham Hotel and Resorts
Thank KathyRuth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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465 - 471 of 494 reviews

Reviewed 17 April 2014

  • Stayed: April 2014, travelled on business
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Review collected in partnership with Wyndham Hotel and Resorts
Thank Barbra M
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 16 April 2014

I reserved rooms for my family for an upcoming weekend. When I stopped to check the reservations was told the hotel had us staying different days than what I had reserved. I stopped again a couple days later. When I presented my printed email confirmations showing the correct dates., I was again told by the desk clerk the rooms were booked for earlier days than my family was actually coming. I commented on the Wyndham corporate site and was contacted by both them and the general manager of the hotel. Both told me there were rooms available, but neither one of them offered any type of concession to stay at the property. Needless to say, I have my family staying at a different hotel nearby. I can't trust the Wyndham Garden.

Room Tip: Not the Wyndham Garden in Grand Rapids
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Stayed: April 2014, travelled with family
Thank Barb D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 April 2014

  • Stayed: March 2014, travelled with family
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Review collected in partnership with Wyndham Hotel and Resorts
Thank ginka7
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 7 April 2014

  • Stayed: March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Wyndham Hotel and Resorts
Thank Ivan M
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 4 April 2014

  • Stayed: March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with Wyndham Hotel and Resorts
Thank Jacob M
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 31 March 2014

We stayed here for two nights and found the room to be clean and comfortable. My major complaint is that the staff could not keep noisy guests under control at 10 pm at night. I called the front desk twice and no one responded. I finally had to open my door and take care of the issue myself which was not pleasant. When I checked out the next morning neither of my complaints were noted and the person at the front desk made excuses about every hotel in town being full of soccer teams. The hotel specifically makes you initial the fact that they have a quiet policy and you will be charged if it is not followed. We were up at 5am for appointments and honestly 10 pm is not an early time to expect quiet. At the very least the front desk clerk could have called some of the rooms surrounding us to try and resolve the issue if they were so short staffed that they could not physicially visit my hall to address the issue. Not sure I would want to be here in case of an emergency with only one person at the front desk to handle issues.

Room Tip: If you want quiet get close to the front desk so they can address issues without excuses of not enou...
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  • Stayed: March 2014, travelled on business
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Thank TravelNorthernMich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mandy G, General Manager at Wyndham Garden Grand Rapids Airport, responded to this reviewResponded 2 April 2014

Please accept our apologies for the issues you experienced during your stay with us. I would like to make it right, please contact me at your convenience so we can discuss what we can do for you.
Thank You

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Wyndham Garden Grand Rapids Airport

Address: 4495 28th St SE, Grand Rapids, MI 49512-1909 (Formerly Hotel Royale of Grand Rapids)
Phone Number:
Region: United States > Michigan > Kent County > Grand Rapids
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #32 of 48 Hotels in Grand Rapids
Price Range: £64 - £103 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Wyndham Garden Grand Rapids Airport 3*
Number of rooms: 126
Official Description (provided by the hotel):
Wyndham Garden Grand Rapids Airport just completed a 100% renovation of the entire property, November 2013. These major renovations included but were not limited to: addition of the Garden Bar & Grille, new fitness center, business center, lobby, pool area, meeting space, new carpet and wallpaper throughout property and of course all guest rooms are complete with new flat screen TV, micro/fridge, new bedding, furniture, lighting, and more. We are conveniently located 2 miles from Gerald R Ford Airport and just minutes from Downtown Grand Rapids. Tons of shopping and entertainment options as well. ... more   less 
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