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“so nice!”

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Wyndham Garden Grand Rapids Airport
Ranked #32 of 49 Hotels in Grand Rapids
Reviewed 3 June 2014

After fleeing another hotel because of an overflowing toilet, we are so happy we found this one. There were two major sports events in town that weekend with most hotels sold out. We left the other hotel at 10:00 a.m. just hoping we could find another with a clean room for us to get ready for a wedding in 3 hours. So we started down 28th Street--first two hotels had no rooms ready. This was our third stop and we were told they had 6 double-queen rooms which is what we wanted. They quoted us a good price but then they found none of them were clean. They kept searching and came up with a king suite and let us have it for the same price as the queen room. Everything was wonderful in the room--spacious, clean, abundant towels. I hadn't thought they served breakfast but was pleasantly surprised to find a great free breakfast for our family the next morning. We couldn't have been more pleased with our stay at this hotel.

  • Stayed: June 2014, travelled with family
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Thank teachermom24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Randy S, General Manager at Wyndham Garden Grand Rapids Airport, responded to this reviewResponded 5 June 2014

Thank you for the kind review. It was our pleasure serving you and your family and hope you will visit Grand Rapids in the future. It is truly enjoyable to have guests such as your family become part of ours. Thank you for your patronage-Sincerely, Randy Scales- General Manager

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459 - 465 of 504 reviews

Reviewed 2 June 2014

Hotel itself looks nice and updated and room was clean BUT that is about it. Our room this weekend had a heat/cooling system did not work and no working FAN at all. Tried to inform desk about not being able to turn on fan to block noise and she cut me off saying, "I'll take care of the noise." probable thinking I was complaining about kids. Since we were staying during a weekend where all the hotels were booked for the state HS track finals, I knew there would be "kid noise" .
With NO fan and NO air conditioning and NO one to voice my complaint to, it made the additional problem of LIGHT leaking under our door all night ( you could slide your fingers completely under our door) and hearing the Elevator DING all night long, and the outside door BANGING open and shut UNBEARABLE and IMPOSSIBLE TO SLEEP. I was tempted to run the shower all night long just create white noise, but my "save energy and resources" conscience got the better of me.
In the morning, with 3 people who didn't sleep a wink, I was sorry I didn't waste the water.
( our bathroom had exposed pipes on the floor covered with some type of paper/ insulation which I thought looked terrible)
Why this scathing review now? Front desk was unresponsive @ night when I most needed them and a manger never called me back as I had very nicely requested ( I didn't want the next traveler to have this room with its problems) , when of course the front desk person had ASSURED me I would be called RIGHT AWAY.
Another family complained of the same air problem, a second family said their room had NO WINDOW or working phone,and a third family said they didn't have a working light in their bathroom.
Do not stay here unless you can RUN THE WATER ALL NIGHT and not have a guilty conscience, you are hard of hearing, and don't mind using the bathroom in the dark.
May 31. 2014.

Room Tip: Please go somewhere else--problems here are simply not addressed and travelers concerns not attended...
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  • Stayed: May 2014, travelled with family
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Thank Barbara C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Randy S, General Manager at Wyndham Garden Grand Rapids Airport, responded to this reviewResponded 3 June 2014

I am terribly sorry for the problems you encountered during your recent visit to Grand Rapids. I regret that I did not receive you message to call as I was at the Hotel most of the late morning till evening. Our Maintenance Chief went to your room first thing Saturday morning about 8:30 am to resolve AC problem but was notified "you were checking out, and to check later", we discovered that the Unit had been unplugged. I sincerely apologize for the error and I do not understand how this occurred.We make every effort to make our guest experience as delightful as possible. We did have a City wide Volleyball and track Meet this last weekend and although we make every effort to keep things as quiet as possible , with 4 to 5 people in each room it does tend to get noisey, regardless of our efforts.I do hope you will give us another try and again I apologize for your sub par visit- Sincerely Randy Scales, GM

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Reviewed 30 May 2014

very pleased with hotel clean, bed was great, breakfast was good..
1st time staying at a Wyndham. will stay again

  • Stayed: May 2014, travelled with family
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Review collected in partnership with Wyndham Hotel and Resorts
Thank Nancy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Randy S, General Manager at Wyndham Garden Grand Rapids Airport, responded to this reviewResponded 3 June 2014

Thank you for the positive review, It is our goal to have our guests leave us having enjoyed their stay. We truly hope you will recommend us to others in the future and hope you will visit us again in the near future. Sincerely yours Randy Scales-GM

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Reviewed 29 May 2014

  • Stayed: May 2014, travelled as a couple
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Review collected in partnership with Wyndham Hotel and Resorts
Thank Debra N
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Randy S, General Manager at Wyndham Garden Grand Rapids Airport, responded to this reviewResponded 3 June 2014

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Reviewed 13 May 2014

  • Stayed: May 2014, travelled on business
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Review collected in partnership with Wyndham Hotel and Resorts
Thank Bradly H
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 13 May 2014

The entire experience was A1 from making the reservation to checking in. Nice professional staff, clean well kept rooms, great location, breakfast was very good, check out was very easy. We had a very pleasant stay, and will recommend your hotel.

  • Stayed: April 2014, travelled with family
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Review collected in partnership with Wyndham Hotel and Resorts
Thank Paul A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 May 2014

  • Stayed: May 2014, travelled with family
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Review collected in partnership with Wyndham Hotel and Resorts
Thank honesttraveler24
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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Additional Information about Wyndham Garden Grand Rapids Airport

Address: 4495 28th St SE, Grand Rapids, MI 49512-1909 (Formerly Hotel Royale of Grand Rapids)
Phone Number:
Region: United States > Michigan > Kent County > Grand Rapids
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #32 of 49 Hotels in Grand Rapids
Price Range: £58 - £90 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Wyndham Garden Grand Rapids Airport 3*
Number of rooms: 126
Official Description (provided by the hotel):
Wyndham Garden Grand Rapids Airport just completed a 100% renovation of the entire property, November 2013. These major renovations included but were not limited to: addition of the Garden Bar & Grille, new fitness center, business center, lobby, pool area, meeting space, new carpet and wallpaper throughout property and of course all guest rooms are complete with new flat screen TV, micro/fridge, new bedding, furniture, lighting, and more. We are conveniently located 2 miles from Gerald R Ford Airport and just minutes from Downtown Grand Rapids. Tons of shopping and entertainment options as well. ... more   less 
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