We ended up staying here unexpectedly when we were forced out of a previous hotel due to a water leak. We were in town for a 2 night stay for a medical procedure I had to undergo the next morning, and our original hotel had no empty rooms when the water fiasco occurred around 10 PM. I was hysterical and we were stressed out and exhausted. Thank God for the Wyndham Garden saving the day! They not only welcomed us at 10:30 PM as refugees <g>, but Brenda P. was the ultimate in professionalism, calming us down, assuring us we'd have the perfect room for my post-procedure needs----a lovely double queen, ground-floor room right by the back exit so I didn't have to walk far and could have my required rest in a separate bed so hubby didn't have to worry about disturbing me. She even helped straighten out the billing between the first hotel and the Wyndham. In my opinion, customer service like THAT is what makes a great hotel.
The property is only a few months old so everything is like new. There's also a lovely courtyard for sitting (just watch out for wasp nests) and a good breakfast in the morning. Our stay was perfect, just perfect...and the medical procedure went fine, too, in case you're wondering. I was able to recoup in peace and comfort. Thank you, Wyndham Garden!!!
- Official Description (provided by the hotel):
- Wyndham Garden Grand Rapids Airport just completed a 100% renovation of the entire property, November 2013. These major renovations included but were not limited to: addition of the Garden Bar & Grille, new fitness center, business center, lobby, pool area, meeting space, new carpet and wallpaper throughout property and of course all guest rooms are complete with new flat screen TV, micro/fridge, new bedding, furniture, lighting, and more. We are conveniently located 2 miles from Gerald R Ford Airport and just minutes from Downtown Grand Rapids. Tons of shopping and entertainment options as well. ... more less
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