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Holiday Inn Express South
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Reviews (182)
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All reviewssplash padpool areamini water parkbigger kidsgreat mini vacationfront deskkids loved the indoorice cream sundaefamily hotelstayed one nightpull out couchcheck in was quick and easygreat roomhockey teamyogurtexcellent breakfastfree breakfast
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91 - 96 of 182 reviews
Reviewed 22 October 2013

We stayed at the Holiday Inn Express South on October 19th and had a great experience. The hotel was very clean and updated. The indoor waterpark was a ton of fun for kids, it was big enough that I had to drag them out of there, but small enough that I didn't have to panic every time they were out of sight. There was a surprise magic show Saturday night, and the kids all got ice cream sandwiches after the show was done. The staff at the hotel asked us many times if we were enjoying our stay or if there was anything they could do for us. It was a great mini vacation and we are already planning our trip back!!

  • Stayed: October 2013, travelled with family
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1  Thank yelle0277
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General Manager G, Front Desk Supervisor at Holiday Inn Express South, responded to this reviewResponded 14 April 2014

Good Morning,

Thank you so much for taking the time to review Holiday Inn Express South. We do appreciate your feedback and we are very glad to hear you had a great time. We look forward to your next stay with us!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 September 2013

My wife and I stayed here during ArtPrize, and were pleased overall. But be aware that, while the address says Grand Rapids, it's a good 20 minutes south of town. That was fine by us, but if you're looking for something closer, be advised.

Also, for whatever reason, the obligatory free breakfast lacked any fresh fruit. No apples. No bananas. No cut-up melon. Now I don't necessarily have high expectations when staying at HIEs, especially where breakfast is concerned, but that was suprising nonetheless.

One last point: when we checked in we discovered that the water park was not open during the weekdays during the non-summer months. So, if you want to partake in such activities, you may want to call ahead.

Room Tip: Be aware there is a water park onsite. So, I would avoid rooms on the first floor,as I suspect noise will be a factor...in fact there are signs in the first floor hallways advising guests not to be too noisy.
  • Stayed: September 2013, travelled as a couple
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1  Thank MongoSchwartz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General Manager G, Front Desk Supervisor at Holiday Inn Express South, responded to this reviewResponded 14 April 2014

Good Morning,

Thank you so much for taking the time to review the Holiday Inn Express South. We do apologize that our breakfast was up to your standards. However, we have expanded our breakfast so we do have fruits and specific allergy foods if needed as well. If their is anything else we can do for you, please contact the hotel. We hope to see you in the future!

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Reviewed 22 September 2013 via mobile

My stay at this hotel was good. The room was clean and updated. I did have a little trouble finding the road off the main highway. The room above was a little noisy and I thought that the noise would be filtered out. I would recommend a stay at this hotel.

  • Stayed: September 2013
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Thank GrantO13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General Manager G, Front Desk Supervisor at Holiday Inn Express South, responded to this reviewResponded 14 April 2014

Good Afternoon,

Thank you so much for taking the time to review. We do appreciate your feedback and were always working on guest satisfaction. We do apologize about the noise. If we could do anything else please contact the hotel. We would love for your to stay with us in the near future!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 September 2013

From the great room to the water park this was a great stay. The staff was very very friendly and helpful. The breakfast was just ok but still part of the room price and late afternoon snacks. I cant complain. The room was clean and the hotel was like new.

  • Stayed: August 2013, travelled on business
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1  Thank Jay C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 September 2013

We fell in LOVE with this hotel, staff and aquatic center. The staff is very friendly, helpful and just so nice, we have gone here 4 times this summer and it is like coming home. The pool area is the perfect size...not to big (large indoor water parks can be very loud and crowded),and my kiddo had enough to do to entertain for hours. The rooms are slightly larger then the other hotels in the same price range making the stay very comfortable. The beds, bedding and pillows are awesome, we even ended up buying a pillow to take home. The location is convenient to all Grad Rapids has to offer. Breakfast has a lot of choices and the hotel is very clean. We can not wait to go back and are already planning our next visit.

  • Stayed: July 2013, travelled with family
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1  Thank hih3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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