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All reviews splash pad pool area memory foam bigger kids mini water park kids loved the indoor ice cream sundae stayed one night great room check in was quick and easy front desk staff free breakfast pull out sofa off the highway fridge and microwave quiet location nice stay
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Reviewed 18 October 2017

The staff was tremendously helpful and friendly.
The pool and splash pad was excellent for our family (with one 3YO). I think we could've spent our whole trip here if it was up to him.
The location was about 10 minutes from downtown Grand Rapids, with plenty of neaby food choices.
The hotel probably could have been a little more clean, but for the cost and the benefits at the hotel, I really couldn't complain, and would certainly consider the same when visiting Grand Rapids next time.....

  • Stayed: October 2017, travelled with family
    • Value
    • Location
    • Service
Thank dcash96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 September 2017

The driveways were under construction and the hotel has very little parking. There is a banquet hall next door and that didn't help much. The hotel is located in an industrial area, best description. There was a fast food restaurant on the corner and that was about it. There was a Wendy's being torn down and a shaddy BBQ place near.

Basic experience

  • Stayed: July 2017, travelled with family
    • Location
    • Rooms
    • Service
Thank CalitoNL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 September 2017 via mobile

We were on the 4th floor so it was quite. Breakfast is included. Ends at 9:30. The selection is warm and cold. Though not a lot of healthy selections. I also wish the hotel would switch from styrofoam plates and cups, to either glass or have recycling available.
The staff is friendly, helpful, and accommodating.

Stayed: September 2017
Thank Donna K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 August 2017

We stayed one night. Nice clean room. Comfortable beds. We had booked a King size bed with a sofa bed because it was the last room available for 4 of us. The staff asked us if we wanted to move to a double queen room (it became open). Yes! It was much better for us! Very nice of them!

Also we had stayed at another hotel the previous night......Holiday Inn Express South was MUCH better! The egg white omelettes were great! Staff was constantly monitoring the breakfast and kept it filled! They also offer hot coffee in the lobby!

We did not use the pool area.....but I peeked in.....looks great for kids! Water park!

  • Stayed: August 2017, travelled with family
    • Value
    • Cleanliness
    • Service
Thank drkarenr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 August 2017

We were not told when we booked that they do not have rollaway beds available. We traveled several hours to be surprised on check in. 3 of us slept in a hard king size bed. We had to change our vacation plans only staying one night there. Our room was just off the elevator, which "dings" at every floor. They pool area was not anything spectacular, even though it was touted as a "mini water park". The highlight of our stay was the really nice, enthusiastic female breakfast attendant. She kept everything full, there were many choices, and the area was clean. I will not stay here again (and I am a loyal holiday inn brand customer).

Room Tip: away from the elevator, not on first floor
  • Stayed: August 2017, travelled with family
    • Location
    • Rooms
    • Service
Thank LoveToVacation525
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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