I have stayed at this hotel five times over the past year and a half. The hotel is always spotless, including the ample indoor pool area, common areas, hallways and rooms. The staff is remarkably friendly and helpful, all the way to those charged with keeping the breakfast area properly stocked. This is the best free breakfast offering I have experienced. The hotel is large and each stay has been at or near capacity; yet the breakfast dining area is very large and the property management makes a point of adequately staffing the food and dining area so there is no shortage of hot/fresh food and drink.
We had an unfortunate occurance during our last stay with a bachelorette party across the hall with loud, profane, and obnoxious attendees into the night. The hotel credited us with a portion of the bill, without our prompting, and insisted they would have addressed the situation immedieately had we brought it to their attention, which we had not.
This is not the Ritz, but it gets 5 stars for doing everything they can, consistently, to come as close as they can.
- Official Description (provided by the hotel):
- What is it like to Be Our Guest at the Country Inn & Suites Grand Rapids East? It's a family getaway, with all the comforts of home. It's feeling free to borrow a book from our library, sit by the fireplace, or relax in the whirlpool. It's a hot breakfast that is always free and friendly staff that is always ready to help. But most of all, it's feeling like a guest in our home. ... more less
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- Also Known As:
- Country Inn And Suites Grand Rapids East
- Country Inn & Suites Grand Rapids East Hotel Grand Rapids
- Country Inn Grand Rapids
- Grand Rapids Country Inn