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Country Inn & Suites by Radisson, Grand Rapids East, MI
Ranked #1 of 49 Hotels in Grand Rapids
Certificate of Excellence
Reviewed 28 May 2014

I have stayed at this hotel five times over the past year and a half. The hotel is always spotless, including the ample indoor pool area, common areas, hallways and rooms. The staff is remarkably friendly and helpful, all the way to those charged with keeping the breakfast area properly stocked. This is the best free breakfast offering I have experienced. The hotel is large and each stay has been at or near capacity; yet the breakfast dining area is very large and the property management makes a point of adequately staffing the food and dining area so there is no shortage of hot/fresh food and drink.
We had an unfortunate occurance during our last stay with a bachelorette party across the hall with loud, profane, and obnoxious attendees into the night. The hotel credited us with a portion of the bill, without our prompting, and insisted they would have addressed the situation immedieately had we brought it to their attention, which we had not.
This is not the Ritz, but it gets 5 stars for doing everything they can, consistently, to come as close as they can.

Room Tip: Hotel is well off highway, so no noise concerns from outside. Rooms on first and second floors are...
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  • Stayed: April 2014, travelled with family
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Thank scholar08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CX_GAMI, Front Office Manager at Country Inn & Suites by Radisson, Grand Rapids East, MI, responded to this reviewResponded 24 July 2014

Dear Scholar08,

We really appreciate all of your comments about our hotel staff, cleanliness of our property, and compliments about our amenities. We were sorry to see other guests were bothering your during your stay and in the future please do not hesitate to bring such an occurrence to our attention so we may remedy the problem post haste.

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805 - 811 of 1,065 reviews

Reviewed 23 May 2014

Booked a one night stay at Country Inn & Suites Grand Rapids East for a business trip; couldn't have asked for a more accommodating staff, the room was clean, the bed was comfortable, and the breakfast was more than expected. I would definitely recommend Country Inn & Suites again.

  • Stayed: May 2014, travelled on business
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Thank Oneita D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CX_GAMI, Front Office Manager at Country Inn & Suites by Radisson, Grand Rapids East, MI, responded to this reviewResponded 24 July 2014

Dear Oneita D,

We are so happy to hear you had a positive experience here at the Country Inn. We strive to keep our hotel one of the cleanest and friendliest places available to stay in Grand Rapids! We always have a full hot and cold buffet with many varieties, complimentary with our rooms and we are glad you enjoyed it.

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Reviewed 18 May 2014

Stayed 2 nights and the rooms were clean and comfortable. It's nice to have a fridge and microwave available. The price was comparable to other places around if not a little better. I didn't end up using the hot tub or pool but they looked very nice.
All in all...it was a good stay. I just think that the breakfast should be at 6am all days and not just the weekdays..

Stayed: May 2014, travelled on business
Thank Ryan Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CX_GAMI, Front Office Manager at Country Inn & Suites by Radisson, Grand Rapids East, MI, responded to this reviewResponded 24 July 2014

Mr. Mesick

We appreciate your comments about the hotel! We are thrilled to see you enjoyed your stay! I apologize if breakfast was not early enough for you on the weekend, we have looked into starting it earlier but we don't seem to have as many early risers on the weekend to warrant starting at 6am like on the weekdays.

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Reviewed 13 May 2014

the breakfast is great, hotel is clean, staff quick and friendly, very convient to roads and downtown. this company really knows what to do to keep people coming back. a great model. I always ask for a room on the west side of the building...quietier and the rising sun doesn't wake you up...only problem is you might sleep through the 12 PM check out time.

  • Stayed: May 2014, travelled solo
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Thank dickaloo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CX_GAMI, Front Office Manager at Country Inn & Suites by Radisson, Grand Rapids East, MI, responded to this reviewResponded 30 May 2014

Dickaloo,

We really appreciate your outstanding review about our hotel. We are glad we could accomodate you with a west facing room and that you love our complimentary breakfast! We look forward to seeing you again next time you are in Grand Rapids!

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Reviewed 30 April 2014

Stayed here with my extended family for my daughters' graduation from GVSU. We had 3 rooms, all very clean and very nice. Comfortable beds and very friendly front desk staff! They couldn't be nicer. Cookies every evening and coffee and tea are available all the time.
I have stayed here before and the service and attention was the same.

This last time, the hotel was booked to capacity with a volleyball tournament. The hotel staff was on the ball, checking the halls and the floors for the wandering kids that liked to have some "fun".
I would stay here again in a minute. Don't hesitate to stay at this hotel.

Room Tip: I like the rooms away from the first floor and pool area. Less noise and traffic.
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  • Stayed: April 2014, travelled with family
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Thank Ceda2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CX_GAMI, Guest Relations Manager at Country Inn & Suites by Radisson, Grand Rapids East, MI, responded to this reviewResponded 2 May 2014

Dear Ceda2012,

Thank you for taking the time to give us such a kind review here on TripAdvisor! It's great to hear that you are always comfortable and enjoy staying here. We think it's the coffee and cookies that tend to make people come back to us! I will make sure the rest of the staff knows of your kind comments. Give our congratulations to the graduate and we hope to see you on your next trip to Grand Rapids!
Thanks again!

Sincerely,

Haley Andrus
Guest Relations Manager

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Reviewed 24 April 2014

We had an early childhood conference at the Amway Grand. Another associate teacher and I decided to stay here instead of the Amway. It was a way better value for what we received and the driving distance was less than 10 minutes away from the conference.

  • Stayed: April 2014, travelled on business
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Thank T G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CX_GAMI, Guest Relations Manager at Country Inn & Suites by Radisson, Grand Rapids East, MI, responded to this reviewResponded 26 April 2014

Dear T G,

Thank you very much for taking the time to review our hotel on TripAdvisor! I appreciate your kind comments. It's great to hear that our location worked out so well for your stay in Grand Rapids! We hope to see you the next time you're in town.
Thanks again!

Sincerely,

Haley Andrus
Guest Relations Manager

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Reviewed 14 April 2014

Comfy room, clean, quiet, nice lobby, very nice gratis breakfast. Even for someone with gluten sensitivity: there were hard boiled eggs, fruit, and breakfast meats. Lobby had hot beverages available round the clock. Location worked well for us while we were conducting business in the area. There is a sports bar type restaurant in front of the building and other restaurant choices just a short drive away.

Room Tip: Rooms toward the back of the hotel are quieter than ones facing the main street.
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  • Stayed: April 2014, travelled with family
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Thank Polecat45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CX_GAMI, Guest Relations Manager at Country Inn & Suites by Radisson, Grand Rapids East, MI, responded to this reviewResponded 21 April 2014

Dear Polecat45,

Thank you very much for taking the time to review our hotel on TripAdvisor! It's great to see you enjoyed the breakfast that we serve each morning! I'm glad there were tasty options to fit your dietary needs. Hopefully our location will be convenient for your needs during your next visit to Grand Rapids!
Thanks again & we hope to see you soon!

Sincerely,

Haley Andrus
Guest Relations Manager

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Additional Information about Country Inn & Suites by Radisson, Grand Rapids East, MI

Address: 3251 Deposit Dr NE, Grand Rapids, MI 49546-1465
Phone Number:
Region: United States > Michigan > Kent County > Grand Rapids
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Grand Rapids
#2 Business Hotel in Grand Rapids
#2 Romantic Hotel in Grand Rapids
Price Range: £92 - £146 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Country Inn & Suites by Radisson, Grand Rapids East, MI 3*
Number of rooms: 154
Official Description (provided by the hotel):
What is it like to Be Our Guest at the Country Inn & Suites Grand Rapids East? It's a family getaway, with all the comforts of home. It's feeling free to borrow a book from our library, sit by the fireplace, or relax in the whirlpool. It's a hot breakfast that is always free and friendly staff that is always ready to help. But most of all, it's feeling like a guest in our home. ... more   less 
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Also Known As:
Country Inn And Suites Grand Rapids East
Country Inn & Suites Grand Rapids East Hotel Grand Rapids
Country Inn Grand Rapids
Grand Rapids Country Inn

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