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“Poor construction / very irritating”

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Hampton Inn & Suites Grand Rapids Airport / 28th St
Ranked #12 of 49 Hotels in Grand Rapids
Reviewed 21 April 2014

Stay away unless you can get a room on the top floor. You will hear every step, toilet flush and shower from the room above. Hotel is cheaply built. Worst several nights sleep I've had in a hotel. Staff is nice, but they can't fix poor design. if you need to go to bed ata decent hour and seek a good nights sleep, find a different hotel.

  • Stayed: April 2014, travelled on business
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Review collected in partnership with Hampton
Thank Emil R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamptonGRAirport, Public Relations Manager at Hampton Inn & Suites Grand Rapids Airport / 28th St, responded to this reviewResponded 2 May 2014

Thank you for sharing with us your recent stay with us. We do apologize that your stay was not as adequate as expected, and you were awakened through the night by the guests above you. We would like for you to come back and stay with us if ever in the area and let us try to make this stay a 5-star stay.

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321 - 327 of 480 reviews

Reviewed 21 April 2014

I was in the area for business and got a great rate for this hotel. My stay was excellent. The staff was friendly, the hotel and room were very clean and internet access was easy. I will stay here again on my next trip to the area

  • Stayed: April 2014, travelled on business
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Review collected in partnership with Hampton
Thank Scott M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamptonGRAirport, Public Relations Manager at Hampton Inn & Suites Grand Rapids Airport / 28th St, responded to this reviewResponded 2 May 2014

Thank you for taking the time out to tell us about your recent stay with us. We appreciate the 5-star review. Hopefully you will have more upcoming business in the area and will come stay with us again!

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Reviewed 18 April 2014

This hotel is very nice and I would for sure stay here again. It is very easy to find just stay left when turning in at light and just follow the signs around. The hotel is clean neat and well kept. Every staff member I was in contact with was extremely helpful and nice to deal with. The breakfast attendant was a very nice and kind person. Breakfast was good with a nice variety and the area was clean and well stocked. This hotel has easy access also to the highway. It is also about 15 minutes from downtown Grand Rapids. I highly recommend this hotel .

  • Stayed: April 2014, travelled with family
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Review collected in partnership with Hampton
Thank family2boys9598
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamptonGRAirport, Public Relations Manager at Hampton Inn & Suites Grand Rapids Airport / 28th St, responded to this reviewResponded 2 May 2014

We appreciate your 5-star review and cannot wait to see you the next time you are in the area. We are pleased to hear your stay was pleasant. We will certainly make sure our breakfast attendant and staff knows that you have acknowledged them. Hope to see you soon!

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Reviewed 11 April 2014

This hotel, while having an address on 28th street, seems to be only accessible by driving through the Target shopping center. While there are restaurants fairly close, there is nothing closer than perhaps a 10-minute walk.

The hotel itself was very nice. We decided to upgrade to a suite and were very happy with the extra room. The breakfast was the usual Hampton Inn quality.

Stayed: April 2014, travelled as a couple
1  Thank vandm2004_misc1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamptonGRAirport, Public Relations Manager at Hampton Inn & Suites Grand Rapids Airport / 28th St, responded to this reviewResponded 16 April 2014

We appreciate you taking your time out to tell us about your recent stay with our property. We are pleased to hear that you were able to upgrade to a suite and that the extra space was accommodating for you. We hope to see you again soon!

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Reviewed 10 April 2014

My sister, niece and I stayed at the Hampton when we came into town for a family funeral. It was one of the best hotel experiences I have had to date. ALL of the staff were friendly and helpful. Hotel is conveniently located near shopping and restaurants. Rooms and common areas were clean. Breakfast options were amazing! Only complaint is the bed was too soft for me and the comforter was lumpy.

  • Stayed: April 2014, travelled with family
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Review collected in partnership with Hampton
Thank Deanna S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamptonGRAirport, Public Relations Manager at Hampton Inn & Suites Grand Rapids Airport / 28th St, responded to this reviewResponded 16 April 2014

Thank you for your review on our hotel. We appreciate you taking your time out to tell us how enjoyable it was. We do apologize that our Duvet covers were lumpy. We are working on replacing them. Hopefully we will see you again the next time you are in the area.

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Reviewed 5 April 2014

We were concerned when we walked in and saw that the hotel was filled with what seemed like 10 kids per room, but I have to tell you the staff did wonderful keeping things under control. I was even more impressed that the lone breakfast service employee was able to keep up with the madness and was still very pleasant and helpful to everyone. We will definitely consider staying here again. FYI, its a little hard to find, because it's hidden behind a Target.

  • Stayed: March 2014, travelled with family
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Review collected in partnership with Hampton
Thank Phil O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamptonGRAirport, Public Relations Manager at Hampton Inn & Suites Grand Rapids Airport / 28th St, responded to this reviewResponded 7 April 2014

Thank you for taking your time out to tell us about your recent stay at our facility. We appreciate you commending our staff, and assure you we will let our breakfast attendant know you noticed her hard efforts. Hope to see you again soon!

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Reviewed 3 April 2014

Hampton Inn - Grand Rapids Airport. Great Hotel, good value. Located near multiple restaurants and shopping. This hotel is really great when visitning your student in College. The convenience of being located near the airport is also a plus.

  • Stayed: March 2014, travelled with family
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Review collected in partnership with Hampton
Thank Kyle H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamptonGRAirport, Public Relations Manager at Hampton Inn & Suites Grand Rapids Airport / 28th St, responded to this reviewResponded 7 April 2014

We appreciate your 5-star review and for taking the time out to tell us about your stay with us. We do love being in walking distance of restaurants and stores. Hope to see you the next time you are in the area.

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Additional Information about Hampton Inn & Suites Grand Rapids Airport / 28th St

Address: 5200 28th St SE, Grand Rapids, MI 49512-7704
Phone Number:
Region: United States > Michigan > Kent County > Grand Rapids
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Romantic Hotel in Grand Rapids
#7 Family Hotel in Grand Rapids
#8 Business Hotel in Grand Rapids
Price Range: £85 - £162 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn & Suites Grand Rapids Airport / 28th St 2.5*
Number of rooms: 98
Official Description (provided by the hotel):
We take the stress out of flying here at the Hampton Inn & Suites?? hotel in Grand Rapids-Airport/28th Street, MI. Just one-half mile from the Gerald R. Ford International Airport, it takes a mere five minutes to get to the terminal from our hotel. Grand Rapids itself lies just minutes away and offers a huge array of amenities and activities to please any business traveler or family on vacation. Within just a few miles of our hotel in Grand Rapids you'll find golf, bowling, shopping, an ice arena, horseback riding and many of the city's best-known businesses. ... more   less 
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Also Known As:
Hampton Inn & Suites Grand Rapids Airport / 28th St Hotel Grand Rapids
Hampton Inn And Suites Grand Rapids Airport / 28th St
Hampton Inn Grand Rapids
Grand Rapids Hampton Inn

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