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Hampton Inn & Suites Grand Rapids Airport / 28th St
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Reviews (502)
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All reviewstarget storetarget parking lotwould stay here againgreat hotelgrand rapids airportdecent sizequiet locationstores and restaurantsrooms were very cleanthe breakfast areashuttle serviceking suitecomplimentary breakfastwould recommend this hotel to anyonebusiness centernice stayexercise room
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Reviewed 25 June 2014

First off - we love Hampton Inns - and stay at them regularly, without a problem in the past. Because of that experience, we didn't hesitate to book this Hampton - big mistake. Unlike other Hamptons, the bed was worn out and was very uncomfortable, and the sleeper sofa linens looked like they hadn't been changed in several guests. And, while you don't expect a lot from the included breakfast, most Hamptons manage to make the instant eggs edible - not here.

  • Stayed: June 2014, travelled with family
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Review collected in partnership with Hampton
1  Thank Fred B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamptonGRAirport, Public Relations Manager at Hampton Inn & Suites Grand Rapids Airport / 28th St, responded to this reviewResponded 28 June 2014

Thank you for taking the time out to tell us about your recent stay within our facility. We do apologize that your stay was not as pleasant as you expected. We will make sure we speak with our staff and housekeepers about the linen in each of our rooms. I do assure you we change our linen on each bed with every guest. We do also apologize that you did not enjoy our breakfast items. Hopefully you would come back and stay with us and give us a second chance.

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Reviewed 12 June 2014

This room was clean, comfy, and all around nice. The bed didn't have stains on any of the blankets which was very nice! I saw some complaints that it was hard to find, but I just used the directions from the airport given on the site, and had no problems finding this hotel.

  • Stayed: June 2014, travelled with family
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Review collected in partnership with Hampton
Thank Daniel R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamptonGRAirport, Public Relations Manager at Hampton Inn & Suites Grand Rapids Airport / 28th St, responded to this reviewResponded 22 June 2014

Thank you for your 5-star review and for taking the time out to tell us about your stay with us. We take great pride in the cleanliness of our facility and are pleased to hear you noticed. Hopefully we will see you the next time you are in the area.

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Reviewed 9 June 2014

Clean, large room - reasonable Really great staff welcoming and keep it all humming, clean, focused on the right stuff - would stay here again. Have all amenities - pool, workout room, free breakfast, shuttle to the airport,

  • Stayed: June 2014, travelled on business
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Review collected in partnership with Hampton
Thank Yaarit A. S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamptonGRAirport, Public Relations Manager at Hampton Inn & Suites Grand Rapids Airport / 28th St, responded to this reviewResponded 22 June 2014

Thank you for your review on out facility, we appreciate the 5-stars. We are pleased to hear our amenities accommodate you during your stay with us, and our staff were able to make your stay enjoyable. Hopefully we will see you again soon.

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Reviewed 6 June 2014

I have stayed at this property several times. It is a little off the beaten path, but very close to several good restaurants and shopping. It is right off of the highway, so it is easy to get around Grand Rapids from this spot. My room was very clean and updated. I had a problem with the television and the manager came up right away to resolve it.
The front desk clerk (who don't think ever goes home) was there when I arrived and departed. He was very informative about the restaurants in the area.

  • Stayed: June 2014, travelled on business
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Thank raghag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamptonGRAirport, Public Relations Manager at Hampton Inn & Suites Grand Rapids Airport / 28th St, responded to this reviewResponded 22 June 2014

Thank you for your 5-star review. We are happy to hear you are a repeating guest and we have lived up to your standards. Glad out location is accommodating for you. Cannot wait to see you next time!

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Reviewed 31 May 2014

We drove here from the Madison WI area to see the President Ford museum. We arrived late and were greeted by a friendly staff (Nimbah) who helped get us settled in for the night. The accommodations themselves were very nice with comfortable bedding. We did not take advantage of any amenities, but if we came back to the Grand Rapids area, we would definitely be willing to stay here again.

Room Tip: We had no issues here and would gladly stay here again.
  • Stayed: May 2014, travelled as a couple
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Thank Bradley P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamptonGRAirport, Public Relations Manager at Hampton Inn & Suites Grand Rapids Airport / 28th St, responded to this reviewResponded 22 June 2014

Thank you for taking the time out to tell us about your recent stay with us. We appreciate the 5-star review. We are happy to hear that after a day of traveling you were able to get settled in. Hope to see you the next time you are in the area.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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