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Amway Grand Plaza, Curio Collection by Hilton
Ranked #6 of 49 Hotels in Grand Rapids
Certificate of Excellence
GreenLeadersGold level
Lyon, MI
2 reviews
“Oasis”
4 of 5 bubbles Reviewed 23 December 2013

Hotel was palatial and elegant and the perfect location for our purpose. Conference center was an easy stroll from the hotel. Room was lovely and very comfortable. Bentham’s restaurant was excellent and although we missed the breakfast buffet, the staff left us wanting nothing.

  • Stayed August 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank marmc_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carrie S, Manager at Amway Grand Plaza, Curio Collection by Hilton, responded to this review, 15 January 2014
Dear Valued Guest,

Thank you for staying with us while you were in downtown Grand Rapids for a conference! We know you have several options in the area and appreciate you selecting us. I am glad to hear your experience was so great, from the proximity to the conference center to the breakfast in Bentham's. We hope to have the opportunity to host you again soon.

At your service,

C. Kolehouse
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,444 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (388)
Date | Rating
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  • English first
  • French first
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English first
Chicago, Illinois
Level Contributor
37 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 19 December 2013

This hotel was beautifu with all the high end finishings. Check in was a breeze and our room was great! I loved having Starbucks in the hotel and the location was great for walking around the city. The entry, staircases and hallways were magificant.

Room Tip: Parking across the street was paid by the hotel, but they charge $25 a day for valet. I suggest you...
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  • Stayed November 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank HelloCrazy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Medford, Oregon, United States
Level Contributor
76 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 18 December 2013

My first impression was wow, from entry to the registration you start to see how grand the Plaza is. My room was a nice size and because I stayed in the historic tower I enjoyed all the great detail that comes with history. They just started a remodel of the newer tower and say it will have a grand residential feel. Those rooms overlook the river, spectacular view. Staff was friendly and helpful when needed. Lots of dining options on property or directly across the street. Can't miss with this hotel if you are downtown Grand Rapids. Can't think of anything I didn't like...

Room Tip: There are 2 towers to choose from. Newer tower with modern rooms, river view. Historic tower with...
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  • Stayed December 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Sharon M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carrie S, Manager at Amway Grand Plaza, Curio Collection by Hilton, responded to this review, 15 January 2014
Dear Valued Guest,

Thank you for staying with us and for taking the time to review your experience! I am glad that you enjoyed the details of our historic charm, along with the views of the river from the tower and our on-site restaurants. We hope that you will come back to visit us when you next in Grand Rapids!

At your service,

C. Kolehouse
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Omaha, Nebraska
Level Contributor
226 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
5 of 5 bubbles Reviewed 13 December 2013

EVERY hotel should base their customer service on this hotel! Can't tell you when we've had so many pleasant experiences with an entire hotel's staff! Made me want to return even if it's snowing outside every day! Keep doing what you're doing!

Room Tip: We had a corner room with floor to ceiling windows. Beautiful view-a little chilly because it snowe...
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  • Stayed December 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sue4605
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Milwaukee, Wisconsin
Level Contributor
85 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 12 December 2013

This is the second year in a row we have stayed at this hotel. The hotel is striking on the inside from the lobby, to the restaurants, to the pool, and rooms. The hotel is very clean. The friendliness of staff is what really stands out. We were there for an Irish dance competition. All guests in our party from our dance school were treated with outstanding professionalism and class. The hotel staff was always concerned, asking if there was anything else they could do for us. The free parking across the street is also a plus, along with other restaurants within walking distance outside of the hotel. There is plenty to choose from in and around the hotel. I would definitely recommend this hotel to someone looking to stay in downtown Grand Rapids.

Room Tip: We had a double queen room that was very clean and well decorated. Some friends of ours had a suite...
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  • Stayed November 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Snowleftbehind
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Muldrow, Oklahoma
Level Contributor
105 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
4 of 5 bubbles Reviewed 9 December 2013

The Amway is a great place to stay if you are going to be working or visiting downtown Grand Rapids. I had a corner room with a view of the Grand River, It was quiet, housekeeping kept the room in great shape, plenty of outlets for laptops, phones, etc; free internet. They make it easy for you to stay here. There are three restaurants and three bars in the building, and there are some pretty good ones just down the block. I recommend.

  • Stayed November 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank redlandfd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carrie S, Manager at Amway Grand Plaza, Curio Collection by Hilton, responded to this review, 15 January 2014
Dear Valued Guest,

Thank you for staying with us while you were visiting Grand Rapids, and for sharing your thoughts on the experience! I am glad you had such a great working experience and that our modern in-room amenities helped you to be productive. We hope to have you back the next time you are in the city. We look forward to seeing you again!

At your service,

C. Kolehouse
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
White Cloud, Michigan
Level Contributor
46 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 8 December 2013 via mobile

Wow when u walk in and look up it takes your breath away we have stayed 3 times and we stay on the 13 floor in the tower only! The view is great and a corner room is the best due to all the windows and views. Never stayed with so many windows it was the best feature mostly when u have down time in the room. The beds comfy. I loved the gift shop and the other shops and choice of restaurants . A very nice place to stay while at a conference plenty of things for spouse to do while he was in meetings. No sleeping in so much to do. It is nice being heart if downtown lots of things to walk to or take the inside bridges so cool!! For a couple that is to busy to spend time together at home this is the place to go to reconnect!!! Love downtown Grand Rapids and this hotel tops it off for a great weekend away!!

  • Stayed January 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank wendy f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carrie S, Manager at Amway Grand Plaza, Curio Collection by Hilton, responded to this review, 15 January 2014
Dear Valued Guest,

Thank you for staying with us and for sharing these kind words about our hotel and wonderful city! I am glad you enjoyed all that the hotel and surrounding area have to offer. We appreciate you choosing us for your stay in downtown Grand Rapids, and hope that we can host you again.

At your service,

C. Kolehouse
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Amway Grand Plaza, Curio Collection by Hilton

Property: Amway Grand Plaza, Curio Collection by Hilton
Address: 187 Monroe Ave NW, Grand Rapids, MI 49503-2621
Phone Number:
Region: United States > Michigan > Kent County > Grand Rapids
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Grand Rapids
#3 Romantic Hotel in Grand Rapids
#4 Business Hotel in Grand Rapids
#6 Family Hotel in Grand Rapids
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Amway Grand Plaza, Curio Collection by Hilton 4*
Number of rooms: 682
Official Description (provided by the hotel):
When does the hotel become the destination? When the moment you walk through the door you feel as if you've been transported - by the elegance, the details, and the gracious service. When your every expectation of what a hotel can be is exceeded. Welcome to the Amway Grand Plaza, Curio Collection by Hilton, where every stay is marked by a memorable moment. Whether it's a stroll through the Pantlind Lobby, the great view from one of our Glass Tower rooms, the classical architecture, or your first bite of one of our signature entrees. The Amway Grand Plaza is much more than a hotel. It's a true destination. ... more   less 
Reservation Options:
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Also Known As:
Amway Grand Plaza Rapids
Hotel Amway Grand Plaza

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