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Amway Grand Plaza, Curio Collection by Hilton
Ranked #6 of 48 Hotels in Grand Rapids
Certificate of Excellence
GreenLeadersGold level
Level 5 Contributor
97 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
“I LOVE IT!”
Reviewed 14 July 2014

This is truly a Grand Hotel. Lovely decor, impeccable service, sweet rooms. I love the rooms with a view of the river and the Gerald Ford Museum, which you should definitely visit also. The staff are super friendly and helpful. Dave, one of the custodian/housekeeping attendants, noticed us peeping around at some of the ballrooms and meeting rooms, and he took the time to show us the Gerald and Betty Ford presidential ballroom and tell us some of the history of the place. He was wonderful! This is a special treat, and for the price if you get one of those packages on weekends, it's pretty wonderful. We spent out anniversary here and were treated really well. We will definitely be back.

Room Tip: The tower rooms with views of the river are fantastic.
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  • Stayed July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank LeonaHtheQueen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elida O, Manager at Amway Grand Plaza, Curio Collection by Hilton, responded to this review, 31 July 2014
Dear Leona,

Congratulations on your anniversary, and thank you for choosing to spend such a special day with us! Our ballrooms and meeting spaces are quite spectacular; I am so glad that you got to learn a little bit of the history. I will make sure to pass along your kind words to Dave; we are fortunate to have him. We appreciate all of your kind words, and we look forward to your next stay with us.

At your service,

Elida
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  • Sleep Quality
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  • Service
  • Value
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Blooomfield Hills
Level 4 Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 13 July 2014

My wife and I have stayed at the Amway Grand 3 times now and most recently we just went there for one night just because we enjoy the hotel, its restaurants and bars. Some of the rooms are small so try and book an online package that provides a "Superior King". These rooms are very large and have sitting areas; also ask for a room above the 8th floor to have a view and cut down on the roof top AC noise. They have a state of the art work out facility with pool and tennis courts. Our package included dinner at Cygnus 27 which had a great view, service and food was good. We went to the Fredrik Meijer's sculpture gardens the next day.

Room Tip: Ask for a higher up room if possible and look at the packages for a superior room
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  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank Mike S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elida O, Manager at Amway Grand Plaza, Curio Collection by Hilton, responded to this review, 31 July 2014
Dear Mike,

We appreciate all of your kind words and your loyalty! I am so glad that you got to enjoy our Four Diamond Package that includes dinner at the fabulous Cygnus 27, my favorite restaurant in the hotel. We hope you got to enjoy one of our newly renovated rooms that we love so much. Thank you for providing such great tips to fellow TripAdvisor reviewers, and we hope to see you again soon!

At your service,

Elida
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Burlingame, California
Level 3 Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 11 July 2014

We stayed at the Amway Grand Plaza Hotel when in Grand Rapids for a wedding. We thoroughly enjoyed out stay! The lobby in the Pantlind Wing is beautiful! We also enjoyed our room--so much so that we returned a few days later on our way back to Chicago from Mackinac Island! That is about the best recommendation that we can give!

Room Tip: We really enjoyed the Pantlind Hotel Wing, but they also have the more modern tower...
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  • Stayed June 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank DebbieC331
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elida O, Manager at Amway Grand Plaza, Curio Collection by Hilton, responded to this review, 18 July 2014
Dear Debbie,

I am so glad that you enjoyed your stay with us so much that you came back a few days later! I too enjoy our beautiful lobby in the Pantlind wing, with the gorgeous sunburst and fountain, especially around the winter holiday time when we have a big Christmas tree in the lobby. Be sure to come back to see us around that time! We appreciate all of your kinds words and we look forward to hosting you again in the near future.

At your service,

Elida
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Chicago, IL
Level 3 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 July 2014

We booked this hotel for a night in June, 2014 for our anniversary. I was a little concerned, due to the fact that the price was so much lower on Expedia than other downtown hotels, and many reviews referred to the age of the hotel. The hotel is old, but old also means wonderful character, and fun, quirky room layouts. Everything was clean, comfortable, and I wouldn't not hesitate to stay there again. The location was perfect - lots of places to walk to and right on the river. The hotel was quite fancy for us, but since the home brewers conference was in town, we didn't feel underdressed comparatively.

Stayed June 2014, travelled as a couple
Helpful?
Thank ATravelBug37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carrie S, Manager at Amway Grand Plaza, Curio Collection by Hilton, responded to this review, 28 July 2014
Dear ATravelBug37,

Thank you so much for choosing to spend your anniversary with us this summer! We are always so honored and flattered when guests select us for their special celebrations. I am so glad that you had an enjoyable stay, and that you were delighted by our hotel's historic charm. I am pleased to inform you we are soon launching a new website with beautiful new photography that you can use to research, plan and book your next stay. We hope that stay is very soon.

At your service,

Carrie S
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Negaunee, Michigan
Level 3 Contributor
20 reviews
5 hotel reviews
Reviewed 4 July 2014

While booking our room, we asked for a room with a view. The staff delivered! The customer service was wonderful for,our entire stay. We were traveling with children and our whole family enjoyed the relaxing pool area.

Room Tip: Ask for the tower.
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jaimie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elida O, Manager at Amway Grand Plaza, Curio Collection by Hilton, responded to this review, 18 July 2014
Dear Jaimie,

I am so glad that you and your family were able to enjoy our fabulous Tower Rooms, hopefully you were able to stay in one of our newly renovated Tower Rooms. Our fitness center and pool area is great for families, when you want to get a little workout in while watching your children play in the pool. We are happy to have hosted your family, and we look forward to your next stay with us.


At your service,

Elida
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Dubuque, Iowa
Level 6 Contributor
184 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 2 July 2014

I recently enjoyed my stay at the Amway Grand Plaza for five nights during a conference in June 2014, with my family in tow. I really enjoy this historic property with the traditional grand entrances, ballrooms, and meeting places. High Class.

Our two double-bed room on the 9th floor was well appointed. Beds and linens were comfortable, seating and furniture solid. The room was a bit dusty, but not dirty. We were near the elevators and ice maker room, which should be avoided as we could hear the ice machine every time it kicked on.

The conference area in the new section of the building was so-so.

There are several on-site restaurants, of which my family ate at GP Sports three times and found it of good value (rare for a hotel restaurant).

The gym facility is one of the best I've found at a hotel, which is a big plus for me, especially for stays of over a couple days. The pool is also of good size and condition.

On the downsides, the hotel did not outwardly appear to have a sustainability/efficiency program in place, and the soap/shampoo was of mediocre quality.

Service was friendly. Location in Grand Rapids simply can't be beat. I would definitely stay at the Amway during any future visit to Grand Rapids.

Room Tip: Request a room away from the elevators and away from ice machine. Street-facing rooms definitely hav...
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Green Features: I did not find any evidence of effort to be environmentally friendly.
  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JoshuaClements
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elida O, Manager at Amway Grand Plaza, Curio Collection by Hilton, responded to this review, 18 July 2014
Dear Joshua,

We truly appreciate all of your kind words about our fitness center, comfortable beds, and our great location. You're right, our location truly can't be beat when you're in downtown Grand Rapids, and I'm so glad you and your family were able to enjoy that! I am bummed that you were not notified about our Stay Green Coffee program we offer, but I will see to it that it gets mentioned on your next stay with us! Thank you again for all of your kind words and your great tips to our future guests. We look forward to your next stay with us.

At your service,

Elida
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Amway Grand Plaza, Curio Collection by Hilton

Property: Amway Grand Plaza, Curio Collection by Hilton
Address: 187 Monroe Ave NW, Grand Rapids, MI 49503-2621
Phone Number:
Region: United States > Michigan > Kent County > Grand Rapids
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Grand Rapids
#3 Romantic Hotel in Grand Rapids
#4 Business Hotel in Grand Rapids
#6 Family Hotel in Grand Rapids
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Amway Grand Plaza, Curio Collection by Hilton 4*
Number of rooms: 682
Official Description (provided by the hotel):
When does the hotel become the destination? When the moment you walk through the door you feel as if you've been transported - by the elegance, the details, and the gracious service. When your every expectation of what a hotel can be is exceeded. Welcome to the Amway Grand Plaza, Curio Collection by Hilton, where every stay is marked by a memorable moment. Whether it's a stroll through the Pantlind Lobby, the great view from one of our Glass Tower rooms, the classical architecture, or your first bite of one of our signature entrees. The Amway Grand Plaza is much more than a hotel. It's a true destination. ... more   less 
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Also Known As:
Amway Grand Plaza Rapids
Hotel Amway Grand Plaza

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