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“Fine Experience”

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Best Western Hospitality Hotel & Suites
Ranked #14 of 48 Hotels in Grand Rapids
Certificate of Excellence
Hillsdale, United States
1 review
“Fine Experience”
Reviewed 23 January 2014

We booked a King Room with a pull out for our daughter. The two room suite was very nice and we had a good overall experience. The breakfast was good and had a nice selection. The only negative was that the second television lacked a remote which was odd. There was plenty of parking and ease of access off of M-6.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Susan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cameron C, General Manager at Best Western Hospitality Hotel & Suites, responded to this review, 29 January 2014
Thank you for your review! We love that you enjoyed your experience! I also agree that it is odd that there was no remote for the 2nd TV. That will be remedied immediately. We look forward having you as our guest again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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518 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (50)
Date | Rating
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English first
Bel Air, Maryland
Level 4 Contributor
35 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 6 January 2014

We booked this hotel seeing it had an indoor pool for what we thought would be overnight but it turned out to be two nights and more flight cancellations. I became very frustrated after we were checking out on the 2nd night and the hotel clerk asked why didnt we use the distress code for our room so it would have been 1/2 price? So we so oh can we use that and she said oh Im sorry its to late I have already checked you out. So why did you tell us about that afterwards? Why did our airline never tell us this upon cancelling our flight? Very disappointed!

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kimberly912012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cameron C, General Manager at Best Western Hospitality Hotel & Suites, responded to this review, 21 January 2014
We would like truly apologize for the confusion during your stay. We understand how frustrating it can be when travel plans are ever changing and unpredictable. Our guests are always priority number 1 and in this instance we didn't live up to expectations. We will be using this situation to work on training for our staff.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Winnipeg, Canada
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 January 2014

I have been using this Hotel in Grand Rapids for almost 10 years, they keep upgrading the facilities and it is priced excellent for the all travelers. The breakfast area is laid out nicely and each evening they have an early light snack placed out off the lobby.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Randy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cameron C, General Manager at Best Western Hospitality Hotel & Suites, responded to this review, 21 January 2014
Thank you for your review! With so many hotels to choose from, we appreciate your continued loyalty to the Best Western. We look forward to your next stay.
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Saint Charles
2 reviews
Reviewed 4 January 2014

As a Rewards member we were pleasantly surprised to be upgraded to a superior room at check-in. This happened event though we turned in a free night voucher. It was totally unsolicited on our part. This is why we will always stay at a Best Western Hotel when we travel.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Carl F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cameron C, General Manager at Best Western Hospitality Hotel & Suites, responded to this review, 21 January 2014
Thank you for your kind words. We do value our loyal guests and always strive to make you feel at home. We are happy that you enjoyed your upgraded room.
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Shelby
Level 5 Contributor
67 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 2 January 2014

Friendly staff, nice room but needs some updating and repairs, pool and hot tub could use updates and a good cleaning. Messed up on a package I reserved but staff really tried to make it right. I would stay there again but would check and make sure the package dosen't get cancelled on me again.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kimberly D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cameron C, General Manager at Best Western Hospitality Hotel & Suites, responded to this review, 21 January 2014
Thank you for your insights on your recent stay. I do apologize over the confusion of the package. As we had discussed, we had recently cancelled the package due to lack of use. I hope that we were able to make it right. We look forward to having you as our guest in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jackson, United States
1 review
Reviewed 27 December 2013

We enjoyed our stay. Would stay there again. The location was nice for what we had to do while our stay in Grand Rapids. The area attractions were enjoyable, didn't get chance to enjoy them Frederick Gardens was nice, would like to see it again at night.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Paul R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cameron C, General Manager at Best Western Hospitality Hotel & Suites, responded to this review, 3 January 2014
Thank you for the review concerning your recent stay with us. We are always looking to make sure our guests enjoy their stay while in Grand Rapids. Next time hopefully you will be able to enjoy the sights at night.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Benton, Maine
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 December 2013

Our room was very clean and check-in went very smoothly ~ we were very late arrivals but there was not issue. I selected this hotel as I wanted a hotel with shuttle service to the Grand Rapids airport. We have stayed at Best Westerns in our travels and overall found them to be nice and the rooms clean and this hotel lived up to that reputation. And, the price was great for our very short one night stay to get the plane very early in the a.m.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank LindaKM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cameron C, General Manager at Best Western Hospitality Hotel & Suites, responded to this review, 3 January 2014
Thank you for the great review. We love being able to get our guests off on the right foot by offering the early airport shuttle. Hope that you had a great trip.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Hospitality Hotel & Suites

Property: Best Western Hospitality Hotel & Suites
Address: 5500 28th St SE, Grand Rapids, MI 49512-2052
Phone Number:
Region: United States > Michigan > Kent County > Grand Rapids
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#16 Business Hotel in Grand Rapids
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Best Western Hospitality Hotel & Suites 2.5*
Number of rooms: 120
Official Description (provided by the hotel):
Guests of the BEST WESTERN Hospitality Hotel & Suites will be pleased to find that each well-appointed guestroom and suite includes satellite television with HBO®, a refrigerator, microwave and free high-speed wireless Internet access. Other amenities at this Grand Rapids hotel include a complimentary hot breakfast buffet each morning, free dinner every Monday through Thursday, a sparkling indoor heated swimming pool; largest in the area, hot tub and a complimentary airport shuttle service to the Gerald R Ford International Airport - located just three miles away. Proud to be the closest BEST WESTERN to Frederik Meijer Gardens & Sculpture Park, named one of the world’s 30 Must See Museums by Patricia Schultz, author of 1000 Places to See Before you Die. Meijer Gardens is home to Butterflies are Blooming and Christmas Around the World and Grand Rapids Art Prize Annual exhibitions.Business guests of the BEST WESTERN Hospitality Hotel & Suites will also appreciate this Grand Rapids hotel's close proximity to local businesses including the Grand Rapids Medical Mile. The Medical Mile is home to the Grand Rapids Community College Calkins Science Center, Spectrum Health’s Butterworth Hospital Complex, Grand Valley State university’s Cook-DeVos Center for Health Sciences, and Michigan State University Secchia Center Medical School. The BEST WESTERN Hospitality Hotel & Suites is close to Amway, Meijer, Cascade Engineering and Steelcase Headquarters. The Best Western is centrally located within minutes to over 100 restaurants’, many of them participating popular Annual Restaurant Week.Specializing in hosting sports teams, the BEST WESTERN Hospitality Hotel & Suites' location near Aquinas, Calvin, Cornerstone, Davenport and Grand Rapids Community Colleges. Located only minutes from Patterson Ice Arena, Soccer Spot, MVP Field House (directly across the street),and AMF Eastbrook Lanes Bowling Center. ... more   less 
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Also Known As:
Best Western Hospitality Hotel Grand Rapids
Best Western Hospitality Hotel And Suites
Best Western Grand Rapids
Grand Rapids Best Western

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