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“Location, location, location!” 5 of 5 bubbles
Review of Holiday Inn Grand Rapids Downtown

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Holiday Inn Grand Rapids Downtown
Ranked #20 of 49 Hotels in Grand Rapids
GreenLeadersSilver level
Grand Haven, Michigan
Level Contributor
115 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Location, location, location!”
5 of 5 bubbles Reviewed 10 June 2013

Our second time at this hotel - and it won't be our last! We were on a little mini getaway weekend and attended the Daniel Tosh show at DeVos and the Festival of the Arts. A very clean and comfortable hotel right in the middle of it all! We are Blessed to live on the Lakeshore, but we love Grand Rapids - it's a fun, cool, clean little city!

  • Stayed June 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank petersgal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heather E, Manager at Holiday Inn Grand Rapids Downtown, responded to this review, 13 June 2013
Thank you so much for taking the time to review our hotel. We would agree that Grand Rapids has so much to offer visitors to do. Hopefully, we will see you back for Art Prize this fall. Thank you again for your kind review.
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441 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (92)
Date | Rating
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English first
Chicago, Illinois
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 7 June 2013

This was an overall horrible experience for myself and my co-workers. Upon booking the reservation there was an error with the room. I immediately called back to confirm they booked us a kind instead of two doubles. They noted on my reservation to change the reservation to a double. When we arrived to Holiday Inn the front desk representative was incredibly rude to us. I explained the situation and see immediately replied there was nothing she could do to help. She then went to go on about how she saw it was noted on the reservation but nothing was done to change it. Not only was it their error when I had called and booked the reservation but she was rude enough to not even be slightly helpful or apologetic. Not only have I been a loyal holiday inn member but also am a priority club member, yet this was never acknowledged. We then immediately asked for the manager on duty.
The manager was equally unhelpful and rude. They had over 30 rooms that were not checked in, yet they were not willing to accommodate the change. We were continuously doing their job for them by coming up with solutions yet they were unwilling to listen. we had asked for a cot to accommodate for the room error and they again told us no. It was amazing that they were unwilling to accommodate us when the booking error was their staff's fault. We not only were furious but will never return or recommend this in the future.

There needs to be some serious manager training on customer service, and training your staff on how to treat customers.

Room Tip: Choose another hotel in this location, as they will not only book you the wrong room but will also n...
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  • Stayed June 2013, travelled with friends
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank jdias54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ellen M, General Manager at Holiday Inn Grand Rapids Downtown, responded to this review, 11 June 2013
Dear jdias54,

I am very sorry to hear of your recent experience at our hotel and understand your frustration when things don’t go exactly as planned. Without knowing the details of your specific reservation, I can say that we have recently had several city wide conventions that utilized all of our two bed guest rooms which does limit what is available for our individual guests. We do offer a limited number of cots for our guests at an additional cost, however, these cots are not available in all our guest rooms due to the city fire and safety codes.

When making a decision on the best resolution for our guests, we not only take into consideration the guest request but also the safety, security, and requests of all of our guests. Again, I apologize that we were not able to meet your request. I would welcome the opportunity to review the details of your specific reservation should you contact me at ellen@higrdt.com.
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Michigan
Level Contributor
60 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
5 of 5 bubbles Reviewed 2 June 2013

This hotel is in a wonderful downtown location in Michigan's best large city--Grand Rapids is very clean, safe, charming, and filled with friendly people, restaurants, art, and activities and interesting buildings. Most first-time visitors are surprised at the number of outdoor sculptures and installations in Grand Rapids,and the hotel is across the street from a beautiful river front park. The hotel is right next to the GR Public Museum, across the street from the Gerald Ford Museum & Library, one block to Grand Valley State University's downtown campus. It is also only a one block stroll over the river to downtown Grand Rapids with all the wonderful restaurants, attractions, and venues including the Van Andel Arena and the De Vos Center. Spectrum Health, a huge medical complex on Michigan Avenue is only six or eight blocks from this hotel. I wondered why the hotel was full on a weekend until I looked online and discovered 47 reported events scheduled for Friday night downtown. This hotel is also very easily accessed from the Pearl St. exit off the freeway--parking is also free, unlike most other downtown hotels. The room was quite satisfactory--comfortable, very clean, and quiet. The staff I encountered were all friendly and helpful. There is a restaurant located in the lobby if you want to eat in the hotel, but there are dozens of restaurants located within 2-3 blocks. The pool is rather small, but I'm sure that kids would be perfectly happy. There is also an exercise room with various machines that is also on the small side. If you want to be able to stay downtown and walk instead of drive, this hotel is the least expensive downtown hotel I could find, and I would definitely stay here again when visiting Grand Rapids.

Room Tip: Try to get a room facing the river and downtown on the east side of the hotel or a room facing the p...
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  • Stayed June 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank traveler4545
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ellen M, General Manager at Holiday Inn Grand Rapids Downtown, responded to this review, 4 June 2013
Traveler4545,

Your review touched on everything we feel is remarkable about our property and downtown location. What a great picture you painted of Grand Rapids and it reminds all Grand Rapidians to be grateful and not take our community for granted. Thank you for reminding us and staying with the Holiday Inn Grand Rapids Downtown. As you mentioned, there is always something fun and interesting happening in and around the city. We look forward to your next visit and many more to come! Safe travels to you and your family!
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Delray Beach, Florida
Level Contributor
180 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 bubbles Reviewed 28 May 2013

Our first visit to Grand Rapids we didn't know what to expect. This is a fantastic city/area. No car needed if you stay downtown. Plenty of places to eat and drink. The people are as nice as anywhere we have been. I would definitely return to this beautiful area!

Room Tip: The hotel was average but very clean. The pool is equipped to handle wheelchair "swimmers"
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  • Stayed May 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Joe R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ellen M, General Manager at Holiday Inn Grand Rapids Downtown, responded to this review, 30 May 2013
Joe R,
Grand Rapids truly is a great place to visit and as my team believes - to live. The Holiday Inn Grand Rapids Downtown is delighted to be part of the city and a leading hotel in the area. Please feel free to reach out to our team here next time you are planning a trip to Grand Rapids. We would be happy to suggest some of our favorite places. Another excellent source would be the Experience Grand Rapids website, www.experiencegr.com. You will find calendar of events, fun facts, and a variety of conversation in their "Social Lounge". Can we reserve a room for you soon? We sure hope so - safe travels to you in the meantime.
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Haslett, Michigan
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 27 May 2013

We traveled here as a family for several local events. The location of this hotel was central and perfect. The room was clean, the pool was warm and heated, and the hot tub was very relaxing. The free parking in this area of town was a bonus, as there is a great variety of bars and restaurants within walking distance. The staff went out of their way to make sure we had all of our needs met. Overall an experience worth repeating.

Room Tip: For a quiet room, request a room away from the elevator. We could hear the "ding" of the...
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  • Stayed May 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank erin b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cincinnati, Ohio
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 26 May 2013

I stayed at this hotel for 3 nights on a business trip recently. It was literally a block away from the convention center, with a lovely walk over the river along the way to and from. It had free parking as well, so it cost us nothing to leave the company car at the hotel versus the $8 a day at the convention center garage. In addition, the staff was extremely friendly and helpful. Especially the staff at the restaurant right off the lobby. They greeted you with a smile and said good morning every day.

On the night before checkout our car wouldn't start out in the parking lot. We went in and told the front desk and they immediately radioed to the hotel engineer who met us at our car within 5 minutes. He jumped our car for us right away and we drove off to Autozone to get a new battery.

The rooms are very nice. The bed was comfortable. The place was quiet. Very pleasantly surprised at the wonderful flowery smell when you enter the lobby, too! Fantastic place with fantastic service!

Room Tip: My room away from the elevator was very quiet.
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  • Stayed May 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank KaceyK603
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ellen M, General Manager at Holiday Inn Grand Rapids Downtown, responded to this review, 30 May 2013
Hello KaceyK603,

Thank you so much for sharing your experience at our hotel with TripAdvisor and its members. I was thrilled to know that start to finish your experience was great! Our company puts a large focus on guest service and the "golden rule". I have no doubt that the individuals on our team are truly what makes the difference. Don't get me wrong, we do miss the mark at times and know we can always do better. During your stay we hit the target. We will be looking forward to your return to our hotel and Grand Rapids. In the meantime, safe travels!
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trevor-wa
Level Contributor
186 reviews
99 hotel reviews
common_n_hotel_reviews_1bd8 151 helpful votes
3 of 5 bubbles Reviewed 25 May 2013

I was there last week for a convention at the convention center, and yes they are the perfect walking location and the girls at the front desk were excellent all the time, but the list of shortcomings is too large to get a better than average rating

1. the air conditioing unit on the roof is is very bad condition and the rumbling noise makes the rooms on the 8th (top) and 7th floors unussable ( I originally was in a 8th flr room but immediately had to relocate to the 3rd floor)

2. the they say they have a "late nite" menue, and on the sunday they did have food at 10pm, however on monday I called down at 9:10pm and the "kitchen has closed" - there is no other food within close walking distance

3.Monday was my goof off day, but heavy thunderstorms were coming thru, I was shocked they didnt' have a local area shuttle service

4. A minor complaint, but I'm platinum and most holiday inn's deliver a paper to your door in the morning and I like that so I don't have to dress and go to the lobby to fetch the paper - this one doesn't deliver papers.

If I was the management I'd address these easy to correct and improve issues

Room Tip: not on the top floors, very noisy ac unit on the roof
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  • Stayed May 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank trevor-wa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heather E, Manager at Holiday Inn Grand Rapids Downtown, responded to this review, 28 May 2013
Dear Trevor-wa,

Thank you for taking the time to review your recent stay with us. You have made several reasonable suggestions on areas of opportunity for us. I am concerned about your experience on our upper floors as we have not had that be a typical experience for our guests. Please know that these units are checked frequently and have maintenance completed regularly. Your comments have been noted for our team to review this and repair if necessary. I would hope you would give us another opportunity to serve you in the future, should your travels return to Grand Rapids.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Grand Rapids Downtown

Property: Holiday Inn Grand Rapids Downtown
Address: 310 Pearl St NW, US 131 and Pearl Street, Grand Rapids, MI 49504-5314
Phone Number:
Region: United States > Michigan > Kent County > Grand Rapids
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Grand Rapids
#16 Family Hotel in Grand Rapids
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Holiday Inn Grand Rapids Downtown 3*
Number of rooms: 175
Official Description (provided by the hotel):
This 175 room full-service Holiday Inn, officially relaunched in December 2009. All guest rooms have 32" HDTVs, easy chair, large work desk. Rates include complimentary on site parking and wireless internet access. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with IHG, Hotels.com, Expedia, Travel Republic (UK) and Booking.com so you can book your Holiday Inn Grand Rapids Downtown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Grand Rapids Downtown Hotel Grand Rapids
Days Inn Grand Rapids
Grand Rapids Days Inn

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