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“Wonderful location in a fun city!”

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Holiday Inn Grand Rapids Downtown
Ranked #22 of 48 Hotels in Grand Rapids
GreenLeadersSilver level
Wake Forest, North Carolina, United States
Level 6 Contributor
104 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
“Wonderful location in a fun city!”
Reviewed 10 August 2013

I wasn't originally booked to stay at this location but due to a problem with another hotel I had to find last minute accommodations and room was available. The parking lot in the front is very small but plenty of space in the back. The location is just a block from the GR river and walking distance to downtown, Ford museum and plenty of restaurants should you choose not to eat in the hotel. The lobby and décor was modern and updated. I had to stay in a smaller room with double beds and did feel a bit claustrophobic but it was a last minute deal in a crowded city. They don't provide breakfast in the morning but do have a pretty nice restaurant in the lobby area. Preferred members receive a $4 off coupon for lunch/dinner and a free coffee coupon in the morning.

  • Stayed August 2013, travelled on business
    • Value
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Helpful?
Thank Steven T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heather E, Manager at Holiday Inn Grand Rapids Downtown, responded to this review, 5 September 2013
Steven T,

Thank you for posting your comments on TripAdvisor. Grand Rapids has a uniquely vibrant downtown, is nearby to Lake Michigan beaches, and don't forget the many cultural and special events available year round. We know that many travelers like to have a quick and easy breakfast in the morning. We provide a full cooked to order breakfast option through the Pearl Street Grill. While breakfast is not included with our standard room rates, we do offer many package options that would include a food and beverage credit that could be used for breakfast should you choose. Thank you again for your review and we hope to see you again on your next trip the Grand Rapids.
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463 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (97)
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English first
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 August 2013

My uncle is given points to stay in hotels across the country as platinum member and he decided to give them to my family for staying here for our vacation. They quoted him a rate $139 for 2 nights stay. When we arrived at the hotel we gave the woman at the desk (Ashley) our uncles name for our room. She asked if he was staying with us and we said no. She said she could not give us the room unless he called and clarified that it was for us, although clearly when he called he had put the room under our name. So we had to call my uncle in the middle of his business deal just so that he could tell this woman four simple words that the hotel should've had record of days ago... "The room is theirs." After rudely interrupting my uncle's important meeting and striving to overcharge us almost double what we had originally been told over the phone she proceeded to embarrass us and treat our family poorly in front of other hotel guests by both telling us it was our mistake and turning us away with no place to stay for the night. I understand that this hotel has brilliant reviews on the website booking.com, clocking in at a rating of 8.9. But a hotel that houses such impatient, ill mannered staff and poor customer service does not deserve even half that review in my eyes.

  • Stayed August 2013
    • Value
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    • Rooms
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Helpful?
1 Thank Natashakalabasha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heather E, Manager at Holiday Inn Grand Rapids Downtown, responded to this review, 14 August 2013
Natasha,

I am disappointed to hear of your experience at our hotel. With a review of your reservation information I am able to confirm that your stay was originally booked at a different property. Every effort was made with our corporate and local hotel teams to transition your reservations to our hotel with the least amount of difficulty for you. As each hotel in any area may have different rates, this too was the case with your stay. I do apologize for the manner in which you interacted with our team. We strive to ensure each guests stay exceeds their expectations and we clearly did not achieve that with your stay. Should you wish to discuss your stay further, I welcome any additional comments at heather@higrdt.com.
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Avihail
Level 3 Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 6 August 2013 via mobile

Booked a room for 2. Got a room with one small bed. Front desk was kind enough to replace it with a two (small) bed roon.
However, the room was just few feet from the highway.
Truck & car passing noise dominated our night.
For that price, there are much better hotels in town.
Will never return here.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rnoray
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ellen M, General Manager at Holiday Inn Grand Rapids Downtown, responded to this review, 6 August 2013
Rnoray,

I was disappointed to learn that your stay was not as you expected. I do apologize that your sleep was disturbed by traffic noise near the hotel. Our location is typically a great advantage to our guests, but occasionally it can be a challenge as in your experience. Please know that your comments are taken seriously. Our ownership is currently reviewing specifications for new windows. Their intention is to invest in specialty glass that will compensate for any outside noise. I invite you to give us another opportunity when you are in Grand Rapids next. I would be happy to personally make your reservations and room selection. Thank you for your candid comments, we appreciate them very much.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saginaw
Level 5 Contributor
78 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 3 August 2013 via mobile

From the minute we checked in we continued to run into employees that were friendly, informative, willing to answer questions for out-of-towners and happy! It was a nice change from other hotel staff we usually find. The location for this hotel is great for just about anything in/near downtown. There are excellent restaurants close by and plenty of things to do in the area. The room was clean, the price was decent and the beds were amazing! Very nice hotel in the area.

Stayed August 2013, travelled as a couple
Helpful?
Thank Ryan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ellen M, General Manager at Holiday Inn Grand Rapids Downtown, responded to this review, 10 August 2013
Ryan P,

Your review brought a smile to many faces on our staff! There is nothing better than hearing/seeing direct from a guest how we impacted their experience in our great city. Your kind words remind us to provide that service to each and every guest on a consistent basis. Thank you for reminding us that being great ambassadors for Grand Rapids and Holiday Inn is important and rewarding. We hope to see you again soon! Safe Travels to you and your family in the meantime!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pittsburgh, Pennsylvania
Level 4 Contributor
35 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 31 July 2013

Great location - next to public museum and Gerald R Ford museum. Walking distance to downtown attractions, restaurants, brewpubs (which was the main focus of our visit to Grand Rapids). Loved the location, free parking, and breakfast. I had the eggs benedict.

  • Stayed July 2013, travelled with friends
    • Value
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Helpful?
Thank Tiki63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ellen M, General Manager at Holiday Inn Grand Rapids Downtown, responded to this review, 10 August 2013
Tiki63,

Thank you so much for your review! Grand Rapids recently won "Beer City USA" so you certainly selected a great place to experience beer. We proudly feature all local mircobrews on our draft system. You might want to visit Experience Grand Rapids' website - www.experiencegrandrapids.com. They will have all the events that include beer. Each year there seems to be something new and interesting. We hope you will stay with us again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Surprise, Arizona
Level 3 Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 25 July 2013 via mobile

This is the 3 rd time we have stayed here and it's just great customer service. Feel like they care about you the customer. Walking distance to some great places downtown!!!!!!!! We will stay next time we are back in Michigan

  • Stayed July 2013
    • Value
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    • Rooms
    • Cleanliness
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Helpful?
Thank Paul B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heather E, Manager at Holiday Inn Grand Rapids Downtown, responded to this review, 26 July 2013
Paul,

Thank you for writing a review about your experiences at the Holiday Inn Grand Rapids Downtown. Our downtown area really does have a lot to offer and I am so happy you have had an opportunity to experience it. Please do not hesitate to ask our team for suggestions on new places to see or things to do the next time you are in town.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 6 Contributor
160 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed 12 July 2013

Good sized rooms and quite modern for a holiday inn. Nice shower. Guest self-service laundry which was handy. Small fitness suite, but very clean, modern and empty! The pool is also very small, not really for swimming, more for a paddle. Staff were all very helpful and friendly. Loads of free parking, and the hotel is situated just over the river within easy walking distance of the town centre and lots of eating/drinking options.

  • Stayed July 2013, travelled solo
    • Value
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    • Cleanliness
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Helpful?
Thank Gordonl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Grand Rapids Downtown

Property: Holiday Inn Grand Rapids Downtown
Address: 310 Pearl St NW, US 131 and Pearl Street, Grand Rapids, MI 49504-5314
Phone Number:
Region: United States > Michigan > Kent County > Grand Rapids
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Grand Rapids
#16 Family Hotel in Grand Rapids
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Holiday Inn Grand Rapids Downtown 3*
Number of rooms: 175
Official Description (provided by the hotel):
This 175 room full-service Holiday Inn, officially relaunched in December 2009. All guest rooms have 32" HDTVs, easy chair, large work desk. Rates include complimentary on site parking and wireless internet access. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with IHG, Priceline, Booking.com, Expedia, Ebookers, Hotels.com, TripOnline SA, Evoline ltd, HotelQuickly, Cancelon and getaroom.com so you can book your Holiday Inn Grand Rapids Downtown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Grand Rapids Downtown Hotel Grand Rapids
Days Inn Grand Rapids
Grand Rapids Days Inn

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