I stayed here for 2 nights on a business trip to Grand Rapids in January.
After some initial confusion were the help desk lost my inquiry, the staff, in particular a young lady named "Emily" bent over backwards to make it right. They could have lost me right there but she seized the opportunity to gain a customer for life.
From that point on, the experience was nothing short of excellent.
The rooms were clean and comfortable and most importantly - warm! The WiFi is good and I was able to Skype my kids a number of times without any hassles with connection.
We ate at the cafe a couple of times and it was very good. It is quite simple but offers quality food and the servings are good sized and well priced.
The location is very handy and you can walk to many local attractions within minutes. Its a pretty little city so walking is definitely suggested.
Thumbs up for this one.
- Official Description (provided by the hotel):
- This 175 room full-service Holiday Inn, officially relaunched in December 2009. All guest rooms have 32" HDTVs, easy chair, large work desk. Rates include complimentary on site parking and wireless internet access. ... more less
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- Also Known As:
- Holiday Inn Grand Rapids Downtown Hotel Grand Rapids
- Days Inn Grand Rapids
- Grand Rapids Days Inn