Everything about this hotel was just fine but it's just not quite to the standard that I would expect from the "Crowne Plaza" name. It's obvious that the hotel acquired an existing building and is trying to bring it up to "Crowne Plaza" status. The rooms are nicely furnished but little things like wear on the carpet, room layout, and the extremely small toilet/shower area (separate from the sink), mark it as a former "budget" property. There was no towel rack in either the sink or shower area. Wall insulation seems to vary by area; I had no problems but a colleague was kept awake most of the night by a neighbor's snoring. Sounds from the hall are quite loud. Quality of the bed also varies; my mattress was very soft (too soft for my liking) while another colleague said her bed was hard - "beyond firm, this was actually hard." The TV picture was fuzzy (no hi-def) and was stretched to match the width of the screen. I started to get a headache after about half an hour.
The good things: The food was excellent. I was attending a professional meeting and we had buffet breakfast, lunch and dinner, each of which were delicious. The restaurant is also nice, with a good selection of reasonably-priced dishes. The staff are prompt, helpful and courteous. Connection to hotel wi-fi was simple and problem-free. There is a very small fitness center and a reasonably-sized pool.
The meeting rooms are convenient and well-equipped, although quite chilly. For our needs - a small group - it was perfect. Parking is ample and convenient. There are numerous restaurants and other stores within walking distance.
For our special "group" rate, it was just fine, but don't expect a typical "Crowne Plaza" property.
- Official Description (provided by the hotel):
- Located in Cascade Township, our property features 320 newly renovated guest rooms, 21,000 sq. feet of meeting facilities, indoor/outdoor swimming pool, gym, sauna, restaurant and lounge, and free WI-FI. Conveniently close to the the Gerald R. Ford airport with access to a free airport shuttle. ... more less
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- Also Known As:
- Crowne Plaza Grand Rapids (Airport) Hotel Grand Rapids
- Grand Rapids Crowne Plaza