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“Recent Stay at Hawthorn”

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Hawthorn Suites by Wyndham Grand Rapids, MI
Ranked #32 of 48 Hotels in Grand Rapids
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710 reviews from our community

Traveller rating
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    77
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (55)
Date | Rating
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  • English first
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English first
Chicago
1 review
Reviewed 5 November 2013

We took three rooms in this hotel on a Saturday night. Personnel were very good. Rooms were very comfortable, especially for the price. Breakfast was generous and testy. Exterior needed a little work, but everything else was super.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hawthorn Suites by Wyndham

Helpful?
Thank Phil B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brooke F, General Manager at Hawthorn Suites by Wyndham Grand Rapids, MI, responded to this review, 8 November 2013
We're so pleased to hear that over all you enjoyed your stay with us! Our property has been under new ownership now for just one year and we've done a lot of remodeling and will continue on with our projects to offer our guests the comfort, convenience, and amenities they deserve at a great value. We would enjoy the opportunity to host you again during any future stays in Grand Rapids!

Thank you,
Jessica E
GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Traverse City, Michigan
Level 3 Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 November 2013

Front desk quite friendly and helpful. Exterior uninviting -- especially the rough concrete stairs and old steel railing from parking lot to room. Most everything in room needs updating. Kitchen seemed fine (we didn't use). Kingsize bed was great and seemed newer. Heat was difficult to control -- too hot, mostly. The worst part -- my wife opened a drawer in the bathroom only to find a pair of dirty underwear from a previous guest. Yikes. Will not be returning.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Burbot68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brooke F, Manager at Hawthorn Suites by Wyndham Grand Rapids, MI, responded to this review, 5 November 2013
I'm so sorry you were dissatisfied in your stay with us. Our property has been under new ownership just over 12 months now and we're continuing to remodel and upgrade our buildings. We do pride ourselves in friendly customer service and cleanliness, so your bathroom drawer "discovery" is alarming to me and will be addressed immediately. I hope that you alerted the front desk with the situation at hand and they were able to resolve the issue.
Please do reconsider staying with us again in the future, we would love the opportunity to win you over and add you to the list of loyal guests.
Jessica E.
GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brunswick
1 review
Reviewed 4 November 2013

My room was located next to the main road through town and resulted in excessive noise. Otherwise, the room was adequate and the location was in walking of a mall and several good restaurants.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hawthorn Suites by Wyndham

Helpful?
Thank Scott R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brooke F, Manager at Hawthorn Suites by Wyndham Grand Rapids, MI, responded to this review, 5 November 2013
I'm glad that your overall stay with us was satisfactory. On your next stay with us, please just ask the front desk staff to place you in a room away from the road and we'll be happy to accommodate you. Thank-you!
Jessica E.
GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cedar Lake, Indiana
1 review
Reviewed 19 October 2013

I've been staying at the Hawthorn Suites in Grand Rapids, 5 days a week, for the last 3 months for an extended contract job in the area. I was looking for an extended stay type hotel with a full kitchen and am very happy I found this property.

Most of the reviews are right on the money. This is an older property. There are signs of the age of the place but they are making constant updates and repairs.

Most rooms have been updated to King size beds even though they advertise Queen size only. Queen beds remain in the accessible suites.

The rooms have always been clean and neat with some signs of wear every now and again. I've been in a different room every week, even a couple stays in the 2 bedroom, 2 floor suites, and the quality/repair of the rooms has been pretty much the same across all of them. Clean, but with signs of age. Any concerns have been addressed promptly and to my satisfaction. WiFi is better in some rooms than others but has been improving and I have yet to stay in a room where it's not been accessible.

The staff at the desk have always been fantastic to deal with. Very pleasant and professional and first rate. And to top it off they include breakfast and dinner 5 days a week with a menu posted on the fridge of your room. So if you're staying during the week you don't even need to cook if you don't want to.

About the only real negatives I can think to give is the access into and out of the hotel and parking. Access into and out is from a busy 4 lane highway with no stop sign or light. And to top it off you have a good deal of traffic coming into the only driveway to gain access to the coffee shop in the strip mall next to the hotel. But you can get in and out with a little patience. As for parking.. These are "Apartment" like suites. With several rooms per building and parking all around. While I've had to walk a bit a couple times I've not yet been without parking.

All said, I've stayed in a few of the other local hotels and this is my "go to" hotel and I've yet to be disappointed by my stays there. This isn't a $500 per night Grand Resort and you shouldn't expect to compare it to such places. But if you're looking for a reasonable, clean hotel that is close to everything I'd recommend them without hesitation.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Steve D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brooke F, General Manager at Hawthorn Suites by Wyndham Grand Rapids, MI, responded to this review, 5 November 2013
Thank you so much for the wonderful posting! We're so glad you enjoy your stays with us and know that The Hawthorn Suites by Wyndham value you as a loyal guest. We look forward to hosting you during future stays.

Jessica E.
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hawthorn Suites by Wyndham Grand Rapids, MI

Property: Hawthorn Suites by Wyndham Grand Rapids, MI
Address: 2701 E Beltline Ave SE, Grand Rapids, MI 49546-5914
Phone Number:
Region: United States > Michigan > Kent County > Grand Rapids
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #32 of 48 Hotels in Grand Rapids
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hawthorn Suites by Wyndham Grand Rapids, MI 3*
Number of rooms: 96
Official Description (provided by the hotel):
Extended stay property, offers a free breakfast every morning and a free dinner Monday thru Thursday! Pet friendly! ... more   less 
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Also Known As:
Gatehouse Suites Grand Rapids East Hotel Grand Rapids
Residence Inn Grand Rapids
Grand Rapids Residence Inn

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