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Hawthorn Suites by Wyndham Grand Rapids, MI
Ranked #31 of 49 Hotels in Grand Rapids
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663 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (51)
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English first
Level Contributor
39 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 20 July 2014 via mobile

I think the hotel pictures are very deceiving. They are like apartments and are very out of date. They are trying to renovate. We reserved 2 rooms. I did like that they had a full kitchen but that was it. My kids room was cleaned daily but ours was not. I had to ask for clean towels and I think the desk clerk was inconvenienced.
The pool is outdoor which is fine if it wasn't as warm as the jacuzzi. It is a small pool. There isn't much selection on the breakfast buffet. Wyndham used to be awesome hotels...save yourself from this one and stay somewhere else!

Stayed July 2014
Helpful?
Thank Leswes62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ami T, General Manager at Hawthorn Suites by Wyndham Grand Rapids, MI, responded to this review, 22 July 2014
Dear guest,

Thank you for your review. i apologize for any inconveniences you experienced during your stay. Although these pictures were taken just last year we have repainted the exterior of the facility and are getting new pictures in August 2014. I will be sharing your review at our next meeting as a means of motivating our staff and brainstorming ideas on how to better serve our guests. We know that you have a choice in accommodations thank you for allowing us the opportunity to address these issues.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Grand Rapids
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 July 2014

Did not have an extra roll of toilet paper in bathroom and had to resort to Kleenex in the middle of the night. Window, which was located behind the tv, was stuck open and did not have a screen on it. A storm came through and the open window caused a vacuum making the door rattle throughout the storm. Was not advised during booking that all suites were on the second floor with no elevator. Could not get 85 year old parents with walkers up there and had to switch rooms with other family members. Note left by previous occupants left in clear view. Goes to show how well the room was cleaned. Was told I would get a partial refund, but that hasn't happened yet.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hawthorn Suites by Wyndham

Helpful?
1 Thank Christine S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ami T, General Manager at Hawthorn Suites by Wyndham Grand Rapids, MI, responded to this review, 22 July 2014
Dear guest,

Thank you for sharing your review. i regret to hear of your experience at our location. As we discussed on Tuesday the refund can take up between 3-5 business days to appear in your account depending on the banking institution. We are retraining all of our housekeepers to ensure that the room amenities are being replenished and proper cleaning procedures are being met. Please do not hesitate to call the front desk to request any items; we are available to assist you 24 hours a day. Thank you again for bringing these matters to our attention.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Hawthorn Suites by Wyndham Grand Rapids, MI

Property: Hawthorn Suites by Wyndham Grand Rapids, MI
Address: 2701 E Beltline Ave SE, Grand Rapids, MI 49546-5914
Phone Number:
Region: United States > Michigan > Kent County > Grand Rapids
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #31 of 49 Hotels in Grand Rapids
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hawthorn Suites by Wyndham Grand Rapids, MI 3*
Number of rooms: 96
Official Description (provided by the hotel):
Extended stay property, offers a free breakfast every morning and a free dinner Monday thru Thursday! Pet friendly! ... more   less 
Reservation Options:
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Also Known As:
Gatehouse Suites Grand Rapids East Hotel Grand Rapids
Residence Inn Grand Rapids
Grand Rapids Residence Inn

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