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All reviews van andel arena great location bistro restaurant valet parking within walking distance directly across the street self park per day restaurants and bars jw marriott valet service front desk staff art prize enjoyed my stay nice room hot tub up to date
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Reviewed 24 April 2014

This was my first trip to Grand Rapids. The Courtyard was very easy to find, and in perfect walking distance of our destination Van Andel Arena. The staff was phenomenal! Everyone from Alexis (one of the managers) to Cody the valet, to the girls in the Bar/Lounge area, they were all so welcoming and made me and the people I was travelling with feel so welcome! The rooms were nice, and the beds comfortable! The pool/hot tub were perfect for me and my companions. It was the perfect hotel for the evening, and I would definitely recommend it for future travels!

  • Stayed: April 2014, travelled with friends
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Thank Sarah K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 April 2014

The hotel is easily found and convenient for activites in town. Easy to drive around to places just outside of walking distance. Staff very friendly and helpful. Exceptional service from Heather at checkin, and her manager(forgot her name).Nice view of the city, room on the 7th floor was quiet enough for sure. Easy to self-park as well. Very clean hotel(nice beds) and bistro a nice place too-not fancy. The price to be in this location is reasonable. Felt very safe walking around, there are also connecting skywalks to other venues if you need to stay inside. Easy walk to museums and along the river. Will stay here again.

  • Stayed: April 2014, travelled as a couple
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Thank michael c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carrie S, Manager at Courtyard Grand Rapids Downtown, responded to this reviewResponded 23 May 2014

Dear Valued Guest,

Thank you so much for staying with us, and for sharing your feedback on the experience. We especially appreciate your kind words about Heather, and we will be sure to recognize her for her outstanding service. I'm glad that you enjoyed your stay, and the convenience our location provides. I'm also so glad to hear that you'll be staying with us again! We look forward to seeing you again!

At your service,

Carrie

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 April 2014

Very clean, the courtyard has breakfast which isn't free but fast. Bistro and a bar, the bartenders are very nice what more do you need? Overall the staff is very friendly. The hotel is close to everything downtown. Next door is the B.O.B cool restaurant set up. Free internet which is great when traveling for work.

Stayed: April 2014, travelled on business
Thank Zac P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 April 2014

Stayed at the Courtyard in late March for business. The JW was sold out and this Courtyard was full so assume there was some kind of convention/conference in town.

Hotel is right downtown and walking distance to several restaurants in the area. There is valet parking and the attendants were extremely helpful and friendly. There was a $19 charge.

Check-in was easy, short line. Given a room with twin beds on the third floor which didn't give me any type of view. Room was bright, standard Courtyard layout. Bed was comfortable, wifi worked well (free). Great breakfast down in the lobby. USA Today delivered to the door.

Small gym with a pool area. Equipment was a bit worn although there were large screen televisions for most of the equipment which was nice.

Overall decent Courtyard downtown. Convenient and clean. Not the cheapest Courtyard though primarily due to location.

  • Stayed: March 2014, travelled on business
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Thank johnathome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 March 2014

Although the location worked well for us we were very disappointed with the Courtyard by Marriot's definition of a suite. Since we had brought our teenage son we had booked a suite expecting a bit more privacy. It basically had a little alcove and they brought in a roll away bed to stick there. When my husband went down to check on the mistake they assured us that this is a suite because it has more square footage than a regular room. Not so great for over $200/night.

  • Stayed: March 2014, travelled with family
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Thank JamieBarr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Absolute_Hospitality, Manager at Courtyard Grand Rapids Downtown, responded to this reviewResponded 2 April 2014

We truly appreciate your feedback on our Suites and will use this information when evaluating future enhancements. If you would like to contact me directly at csmith@amwayhotelcollection.com we would welcome any further suggestions for our consideration.

At your service,

C. Kolehouse

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