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All reviewsvan andel arenagreat locationbistro restaurantvalet parkingwithin walking distancedirectly across the streetself parkper dayrestaurants and barsjw marriottvalet servicefront desk staffart prizeenjoyed my staynice roomhot tubup to date
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Reviewed 1 July 2014

In an effort to just "get away" for the night, we decided to get a hotel room and pretend we were on Vacation. Excellent choice with the Downtown Courtyard Marriott.

From the time Valet took the car to when we got back in it, the staff was very friendly and professional. Not only treating us as "customers" but more as a "guest".

Front desk staff was very informative and helpful - even at 2 am when we returned for the evening. They advised us where the Bistro was, when it was open, and even offered us restaurant choices when we were looking for a new place to try for dinner. We had a room on the 6th floor that was just what was needed to make the get-away perfect. Two double beds were very comfortable and room was spotless.

Since we were in full Vacation mode, we did Valet parking for the first time ever at a hotel. Staff was there when we pulled in and directed us on how to proceed and retrieve our car when we needed it. Once again, very friendly and everything went as smoothly as expected.

We didn't use the spa/pool or have breakfast but everything else I can say was excellent. Next time we need an in-town get-away, it will definitely be here. Worth the money for the recharge we needed.

  • Stayed: June 2014, travelled as a couple
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Thank james a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 June 2014

While there are more expensive options in downtown Grand Rapids, the Courtyard offers very comfortable rooms in a convenient location. While walking on street level or using the elevated walkway, you are close to where you may need to be. Parking is easy in, easy out if you need to drive. Recommended.

  • Stayed: June 2014, travelled on business
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Thank TomHustad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 June 2014

The room was clean with an extremely comfortable King sized bed. The only issue with the room was that the water did not get very hot- my significant other and I both had to take luke-warm showers at best. Despite this, we had an amazing time in Grand Rapids. The staff was extremely friendly and even wished us a happy anniversary- which added a special touch to our trip.

The hotel has a great location and the staff offered suggestions (and maps) for dinner locations. We had a wonderful time and I know we will be back again in the future!

  • Stayed: April 2014, travelled as a couple
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Thank Kara T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elida O, Manager at Courtyard Grand Rapids Downtown, responded to this reviewResponded 25 June 2014

Dear Kara,

Thank you so much for choosing to stay with us on your anniversary! I am so glad that you got to enjoy all the great things our hotel has to offer, from our great location to our fabulous rooms. We sincerely apologize for the water issues you encountered during your stay. Thank you for noting our staff – we are so fortunate to have dedicated staff members. We look forward to your next stay with us!

At your service,

Elida

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Reviewed 17 June 2014

This is our portal to downtown Grand Rapids. Across from the Bob. On the raised skywalk right into the Van Andel arena. No traffic, no weather worries. The hotel has all the rest. Amenities, service and great staff. Comfortable beds!

Room Tip: High floor great view of the city or the serenity or the river. Both great.
  • Stayed: February 2014, travelled as a couple
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Thank tenaj6835
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elida O, Manager at Courtyard Grand Rapids Downtown, responded to this reviewResponded 20 June 2014

Dear Valued Guest,

Thank you so much for choosing to stay with us and for sharing valuable tips on TripAdvisor for future guests. We are so glad that you got to enjoy our wonderful location, as well as the skywalk we love so much, especially during the cold or rainy times of the year. Thank you again for staying with us and we look forward to hosting you again in the future.

At Your Service,

Elida

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Reviewed 14 June 2014

I stayed here for one night on in June 2014 for business travel. Both the lobby and the room were clean and well maintained and the staff was friendly and eager to assist with directions to nearby restaurants. I stopped in the lobby bistro for coffee and found the staff to be super friendly.

My room had a microwave stacked on top of a dorm-style refrigerator stuck in a corner, which looked odd and I felt it cheapened the room a bit. When I arrived in the room the thermostat was set to 54, and since the windows didn't open, it remained chilly in the room for my entire (one night) stay.

  • Stayed: June 2014, travelled on business
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Thank StevenGause
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elida O, Manager at Courtyard Grand Rapids Downtown, responded to this reviewResponded 16 June 2014

Dear Steven,

Thank you so much for choosing to stay with us on your recent business trip to Grand Rapids. We appreciate your kind words about the cleanliness of our rooms, and the friendliness of our staff. I am glad that you got to enjoy our close proximity to restaurants and entertainment downtown. We highly value your feedback, and will use this information when evaluating future enhancements. We hope to get the opportunity to host you again in the future.

At your service,

Elida

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