Beware of lairs at this hotel! Three days before our Grand Rapids volleyball tournament, the hotel cancelled our 8 rooms because we tried to cancel our Friday night reservation. The schedule for our tournament had just come out on Tuesday and so we tried to cancel Friday since we were not playing till late Saturday. The hotel told us their cancellation policy is we had to cancel the Friday before our arrival or we would be charged. I, along with the rest of the 8 rooms were never given anything in writing stating this cancellation policy. My emailed confirmation didn't have anything written about this policy or their website. I felt the hotel could say whatever they wanted and the customer couldn't say anything. I called and talked to the hotel directly about this and because I was challenging this policy was then told they didn't want our group there any longer and cancelled all of our rooms for the weekend. The whole Grand Rapids area was sold out and I was left to scramble for rooms somewhere else. I will tell everyone I know about this and inform our large volleyball organization and we will never ever stay at a Travelodge again.
- Official Description (provided by the hotel):
- Conveniently located off Highway 131, Travelodge Grand Rapids hotel near Grand Rapids Convention Center is an ideal place to stay during your next family trip. Our Grand Rapids, MI, hotel offers excellent value and easy access to the most popular attractions in the area. Free large-vehicle parking makes it easy to get on and off the road. In the morning, wake up to free Bear Bites continental breakfast. Each room in our hotel features free Wi-Fi Internet access. Non-smoking, handicapped-accessible and whirlpool rooms are available. Break a sweat in our exercise room or unwind in our indoor pool. Kids 17 and under stay free with an adult. ... more less
- Reservation Options:
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- Also Known As:
- Travel Lodge Grand Rapids
- Grand Rapids Travelodge
- Grand Rapids Travel Lodge