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“Travelodge Grand Rapids, Michigan is the worst hotel ever!”

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Travelodge Grand Rapids
Ranked #34 of 49 Hotels in Grand Rapids
Windsor, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Travelodge Grand Rapids, Michigan is the worst hotel ever!”
Reviewed 29 April 2014

Beware of lairs at this hotel! Three days before our Grand Rapids volleyball tournament, the hotel cancelled our 8 rooms because we tried to cancel our Friday night reservation. The schedule for our tournament had just come out on Tuesday and so we tried to cancel Friday since we were not playing till late Saturday. The hotel told us their cancellation policy is we had to cancel the Friday before our arrival or we would be charged. I, along with the rest of the 8 rooms were never given anything in writing stating this cancellation policy. My emailed confirmation didn't have anything written about this policy or their website. I felt the hotel could say whatever they wanted and the customer couldn't say anything. I called and talked to the hotel directly about this and because I was challenging this policy was then told they didn't want our group there any longer and cancelled all of our rooms for the weekend. The whole Grand Rapids area was sold out and I was left to scramble for rooms somewhere else. I will tell everyone I know about this and inform our large volleyball organization and we will never ever stay at a Travelodge again.

  • Stayed April 2014, travelled with family
    • Service
Helpful?
1 Thank Schinctree
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
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  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (26)
Date | Rating
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  • French first
  • Italian first
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English first
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Additional Information about Travelodge Grand Rapids

Property: Travelodge Grand Rapids
Address: 65 28th St SW, Grand Rapids, MI 49548-1109
Phone Number:
Region: United States > Michigan > Kent County > Grand Rapids
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #34 of 49 Hotels in Grand Rapids
Price Range (Based on Average Rates): £
Hotel Class:2 star — Travelodge Grand Rapids 2*
Number of rooms: 54
Official Description (provided by the hotel):
Conveniently located off Highway 131, Travelodge Grand Rapids hotel near Grand Rapids Convention Center is an ideal place to stay during your next family trip. Our Grand Rapids, MI, hotel offers excellent value and easy access to the most popular attractions in the area. Free large-vehicle parking makes it easy to get on and off the road. In the morning, wake up to free Bear Bites continental breakfast. Each room in our hotel features free Wi-Fi Internet access. Non-smoking, handicapped-accessible and whirlpool rooms are available. Break a sweat in our exercise room or unwind in our indoor pool. Kids 17 and under stay free with an adult. ... more   less 
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Also Known As:
Travel Lodge Grand Rapids
Grand Rapids Travelodge
Grand Rapids Travel Lodge

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