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“Beyond exceeded expectations!”

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Homewood Suites by Hilton Grand Rapids
Ranked #8 of 49 Hotels in Grand Rapids
Certificate of Excellence
Reviewed 11 January 2014

I want to start off by saying, I work at a Hilton hotel, and even I was blown away by how incredible this place is. Every employee encountered had a smile on their face and welcomed us with a warm greeting. David at the front desk helped us multiple times throughout our stay, and I have to say he was the best front desk person we've encountered. Always professional, always pleasant. The complimentary breakfast was incredible! I thought it'd be simply cereal and danishes, but the hot oatmeal, and eggs, fruit, and waffle selection was a pleasant surprise. The complimentary dinner left the same impression! We had the potato crusted cod, and it was delicious!!! The room was beautiful, and we never encountered a single problem! Fast service when we needed items, and overall just perfect stay! Well done! We will definitely be back!

  • Stayed: January 2014, travelled as a couple
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Thank Deserae J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TMIHospitality, Director of Sales at Homewood Suites by Hilton Grand Rapids, responded to this reviewResponded 13 January 2014

Hi Deserae J,
Wow! Thank you for the glowing review! We are so thrilled that you enjoyed your stay with us! We are in love with our hotel, and it is fantastic to get great feedback from our guests, especially ones with hotel experience. We strive to provide superior customer service and amenities to our guests. We are pleased that you found our staff to be friendly and helpful, and our rooms, breakfast and dinner the perfect amenities for your stay! We look forward to seeing you again soon!

Kind thanks,
Cassaundra Hickok
Director of Sales

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401 - 407 of 548 reviews

Reviewed 7 January 2014

We've stayed in Homewood Suites before and the value and service are exceptional. We had a 7 member family event for New Year's Eve and their 2 room suite was perfect for everyone. Having breakfast and dinner included just can't be beat anywhere else. They also extended our checkout time from 12pm to 2pm, which was important for sleepy teenagers on New Year's Day!

  • Stayed: January 2014, travelled with family
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Review collected in partnership with Homewood Suites by Hilton
Thank DCameronW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TMIHospitality, Director of Sales at Homewood Suites by Hilton Grand Rapids, responded to this reviewResponded 8 January 2014

Hi DCameronW,
Thank you so much for your extraordinary review! We are thrilled that you enjoyed your stay with us and are such a huge Homewood Suites by Hilton fan! We love hearing that your family was able to stretch out and relax over the holidays in our two-bedroom suite. It is nice having everyone close, but not that close! It was our pleasure to extend a late checkout to you to help make the first day of the year a bit more restful. We look forward to seeing you again when you visit Grand Rapids.

Kind regards,
Cassaundra Hickok
Director of Sales

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Reviewed 7 January 2014

The Grand Rapids MI Homewood Suite is a bargain for a spacious, comfortable stay. Though not very visible from the main streets, it is worth coming to. My wife and I love to visit Baker Book Store, about 100 yards from the hotel. The Olive Garden restaurant is right next door, and it is a very nice one.

  • Stayed: January 2014, travelled as a couple
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Review collected in partnership with Homewood Suites by Hilton
1  Thank EDWARD M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TMIHospitality, Director of Sales at Homewood Suites by Hilton Grand Rapids, responded to this reviewResponded 8 January 2014

Hi EDWARD M,
Thank you so much for your excellent review! We are so glad that you had such an enjoyable stay with us. We love the value and spacious suites that we can provide to our travelers. We are thrilled that you chose to stay with us, a little tucked away, but close to all the wonderful shops and dining on 28th Street. We look forward to seeing you again when your return to Grand Rapids.

Warm regards,
Cassaundra Hickok
Director of Sales

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Reviewed 6 January 2014

This hotel had great staff, was very clean, rooms were nice. My only downside was there was no oven in the room (I assumed the room came with an over because it had a stove). That said, that was just something extra I was looking for not a necessity and definitely not a slight on the hotel. Overall very nice place.

  • Stayed: January 2014, travelled with family
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Review collected in partnership with Homewood Suites by Hilton
2  Thank Alisa P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TMIHospitality, Director of Sales at Homewood Suites by Hilton Grand Rapids, responded to this reviewResponded 8 January 2014

Hi Alisa P,
Thank you so much for your great review. We are so glad that you enjoyed your stay with us. We strive to provide superior service and amenities to our guests, and we love the feedback from our guests when we do just that.
I apologize for any inconvenience not having a stove in your room caused. You will be pleased to hear that we do have rooms with a full oven/stove. All of our two bedroom suites, and some of our one bedroom suites have them. We look forward to seeing you when your travels bring you back to Grand Rapids!

Warm regards,
Cassaundra Hickok
Director of Sales

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Reviewed 5 January 2014

The room was nice enough. The kitchen especially seemed fully equipped, although we did not need it.

Bed was comfortable. Internet was good. Staff were polite and helpful.

Breakfast was decent---but very crowded.

I would definitely recommend for families visiting relatives, etc.

  • Stayed: December 2013, travelled with family
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1  Thank Gretchen D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TMIHospitality, Director of Sales at Homewood Suites by Hilton Grand Rapids, responded to this reviewResponded 8 January 2014

Hi Frequentflyermom,
Thank you so much for your kind review. We are so glad that you enjoyed your stay with us! We strive to provide the best in service and accommodations, and love hearing that we did just that! I apologize for the crowded breakfast area during your stay--we seem to have out grown our lobby and are very excited to begin our lobby transformation next month. We will be expanding our breakfast/dinner area and adding a lot of neat new features. We will also be adding a new outdoor area that will be perfect for spring and summer meals! We look forward to seeing you again and showing you our newly renovated public areas!

Kind regards,
Cassaundra Hickok
Director of Sales

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Reviewed 2 January 2014

Spent New Years Eve here with our 7 month old granddaughter. The staff is amazingly friendly and helpful. The room was clean and comfy. Even with it being a "big night", the hotel was very quiet. We did not use the pool but it looked great. A nice dinner was provided but it interfered with her nap (!) so we passed on that. Breakfast was fine; the usual hotel fare, but it was fresh and well presented. Highly recommend.

  • Stayed: December 2013, travelled with family
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1  Thank timgrc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TMIHospitality, Director of Sales at Homewood Suites by Hilton Grand Rapids, responded to this reviewResponded 8 January 2014

Hi Timgrc,
Thank you so much for your kind review. We are so glad to hear that you were able to spend your New Years Eve with your precious 7 month old granddaughter! We work hard to provide exceptional customer service and amenities to our guests, and are thrilled to see that we did just that. I hope that you can visit us again soon and take advantage of our evening meal and brand new salt water swimming pool!

Warm regards,
Cassaundra Hickok
Director of Sales

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Reviewed 1 January 2014

Probably the BEST hotel stay I have ever had! Staff was AWESOME! Property was VERY clean. The rooms all have been updated as well. Property is in walking distance of Olive Garden, Red Lobster, Wendy's, and less then half a mile from the mall. Also less then two miles from Meijer. Internet is easy to gain access to. To get a good idea of the work they have put into the property, look up the facebook page locally. The pictures on the the Homewood Suites website don't do it justice. Continental breakfast was awesome as well! They also offer a 24 hour office center for guests to use. Will for sure stay there again!

  • Stayed: December 2013, travelled with friends
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1  Thank Trinnah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TMIHospitality, Director of Sales at Homewood Suites by Hilton Grand Rapids, responded to this reviewResponded 8 January 2014

Hi Trinnah,
Thank you so much for your kind review! We are so glad that you had such an enjoyable stay with us! We are loving our newly renovated guest rooms and are excited to begin our lobby transformation next month!
We really do have the best location--close to all of the terrific shopping, dining, and entertainment of 28th Street, but tucked away to avoid all of the traffic noise.
Thank you for checking out our local Facebook page! We love to keep our guests updated! We look forward to seeing you again when your travels bring you to Grand Rapids.

Warm regards,
Cassaundra Hickok
Director of Sales

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Additional Information about Homewood Suites by Hilton Grand Rapids

Address: 3920 Stahl Dr SE, Grand Rapids, MI 49546-6154
Phone Number:
Region: United States > Michigan > Kent County > Grand Rapids
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Grand Rapids
#6 Romantic Hotel in Grand Rapids
#7 Business Hotel in Grand Rapids
Price Range: £96 - £153 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites by Hilton Grand Rapids 3*
Number of rooms: 78
Official Description (provided by the hotel):
Homewood Suites-by Hilton, is an upscale, yet casual, all-suite residential-style hotel that caters to travelers seeking a homelike hotel experience for a few days or more. The extra space and privacy of the suites, the casual atmosphere, and the many homelike amenities and services ensure guests satisfy their individual need for comfort, flexibility and convenience. All at the price of a high-quality, traditional hotel. ... more   less 
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Also Known As:
Homewood Suites By Hilton Grand Rapids Hotel Grand Rapids
Homewood Suites Grand Rapids
Hilton Grand Rapids
Homewood Grand Rapids
Grand Rapids Hilton
Grand Rapids Homewood Suites

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